It's a shame there is no kids club for toddlers (below 4) or indoor playground

Huge improvement in their customer service

Stayed in June 2024

Less kids. Too noisy sometimes.

Nice rooms with view. The best breakfast variety around the globe. The aquarium is magic anytime of the day. Many options to dine. The massage in the spa was excellent an d relaxing!

Stayed in March 2024

Nothing

A fantastic place, excellent facilities

Stayed in May 2024

Everything was nice for family with little kids!

Stayed in May 2024

High rate for June month.

The room was very clean and nice

Stayed in June 2024

Wish we had longer!

What can I say… the best hotel stay I ever had. I can’t fault anything.. the staff, the facilities, the value for money with the Waterpark included. We absolutely enjoyed every minute of it. The staff were polite, friendly and so professional with every encounter we had. We had some technical difficulties with our TV and it was sorted so efficiently. The pool was amazing and lovely food and drinks there. We had a blast at the Waterpark. We have been telling all of our friends about our stay! Wish we had longer!

Stayed in June 2024

Check before booking that they have not organized some sort of concert right next to the hotel - promoted by the hotel. We had a horrible experience, where the hotel had decided that it would be ok to allow the Martin Garix concert on Sat night to go to 2am. Our room was blasted with sound till 2am - so really didn't get much sleep. Was very disappointed with the hotel about no pre warning about this, and that they think it was ok to subject us to this noise till 2am. Had they allowed it till 12am, I could have lived with it. Booking a room for a night should mean you can sleep !

Beautiful resort , enjoyed the hotel, facilities and service, with an amazing pool. And extremely enjoyed the water park next door. Disappointed by the concert next door

Stayed in May 2024

N/A

Everything was Great

Stayed in May 2024

Room was very clean everywhere apart from the Black mould on ceiling but I understand it’s very humid there and imagine this is a constant battle.

The hotel is amazing, more like a large resort. So much to do, we loved the water park and then coming back and swimming in the pool. We eat at wave house which was nice and buffet was good too.

Stayed in May 2024

The shower water in the room too slow

Every single thing its amazing

Stayed in June 2024

Loud and nosy with kids

Property is stunning - clean amenities

Stayed in May 2024

Nothing.

The attention to detail in the hotel was second to none! Staff couldn’t do enough for you - attentive, polite and friendly. The Imperial Club is a fantastic asset, allowing slightly more privacy throughout your stay.

Stayed in May 2024

The prices of food inside the hotel is a bit OTT

This hotel is just WOW- from the second we arrived everthing was unreal - the valet dealt with the car- you walk down the red carpet and straight away get all the feels. Wonderful helpful staff We only stayed one night as it was last minute- and cost around £380 for room only, but did give you access to the waterpark and aquarium, unbelievable views The breakfast was 120 aed each to add on. The waterpark meals were standard price- around £15 for a meal deal. The food in the hotel I thought was overpriced- very high. Entertainment at night in bars- but no children However they have the arcade etc lots to do for kids! I would re-visit in a heartbeat.

Stayed in May 2024

Ismail one of the cleaners he was really and helpful he made a very nice surprise for my wife’s birthday it was great!

Stayed in May 2024

Swimming pool close at 7pm we been in so many top resorts and swimming pool is always open until really late some places like resorts at Disney in Orlando are open until 3/4am - quite strange plus the beach bar closes early in a place like this so hot also half board deal isn’t worth it particularly for small children like 3-8 years because they charge a lot of money and kids don’t eat

Customer service, super clean and organised

Stayed in May 2024

Loved it all

Absolutely amazing

Stayed in May 2024

There was nothing that we didn’t like everything was great.

It was amazing, it was our second time staying here and we would definitely come back.

Stayed in May 2024

nothing

room

Stayed in May 2024

The property was beautiful and the staff were all lovely and made our stay extra special. There is everything there you would need. We would love to stay again. We had a 14th floor room the views were incredible. We had booked a palm view room.

Stayed in May 2024

Room service is a bit slow I asked them to clean my room two times but nobody did.

The location is great they have everything you need at the hotel very comfortable rooms with an amazing view

Stayed in May 2024

Nothing, it was the best holiday I've been on.

Wonderful staff and beautiful hotel

Stayed in May 2024

Nothing ! It was great ...

Staff ... the attention to details .. food ....

Stayed in May 2024

Poor quality drinking water in the room, had to buy in the store.

A very nice hotel with activity for every day. Several times visited the water park, aquarium, and so tried the Auqatrek Xtreme program - super. Special thanks to the receptionist Dinara, she helped and explained everything, thank you!

Stayed in May 2024

It was too cold

the architecture and the water aquarium

Stayed in May 2024