Po Box 7185 Dubai, Dubai Festival City, Dubai, United Arab Emirates
#120 of 710 hotels in Dubai
Guests' ChoiceBased on 2787 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
8.9
Staff
9.2
Value for money
8.6
Free WiFi
8.9
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End of dialog contentReviewed: 3 June 2024
Pateh
United StatesReally everything was perfect.
Stayed in June 2024
Reviewed: 3 June 2024
Krystyna
AustraliaI wish I can stay longer
Every Think was very good
Stayed in June 2024
Reviewed: 1 June 2024
Dana
OmanEverything was perfect
The hospitality
Stayed in June 2024
Reviewed: 1 June 2024
Agnieszka
PolandRepeatable menus (not enough gluten free options). Carpet in the room (should be removed), noisy air conditioning.
Nice swimming pool area, view, large bathroom. Nice breakfast ( especially benedict eggs) large selection of dishes for lunch/dinner.
Stayed in May 2024
Reviewed: 31 May 2024
Kirti
United KingdomShower over bath drainage. Shower water ran down onto the floor. Poorly designed.
Convenience of location. Friendly staff.
Stayed in May 2024
Reviewed: 29 May 2024
Peter
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: 29 May 2024
Peter
SingaporeLocation and shopping mall
Stayed in May 2024
Reviewed: 28 May 2024
Mark
United Arab EmiratesOnly downside is there is no direct lift from the underground parking into the hotel.
Great location
Stayed in May 2024
Reviewed: 23 May 2024
Bodour
Saudi ArabiaNothing
Perfect service and cooperation. I book for a standard room and they updated my room to a suite unit. Thank you so much.
Stayed in May 2024
Reviewed: 23 May 2024
Ahmed
United Arab Emiratessupportive staff and excellent location
Stayed in May 2024
Reviewed: 22 May 2024
Yusra
Saudi ArabiaNothing
Nice hotel in a beautiful location, connected to a mall with a nice lake view and view of burj khalifa, delicious food and cautious staff, every staff has a smile, extra thanks to Mustapha at the reception, will definitely come back insha Allah
Stayed in May 2024
Reviewed: 19 May 2024
Praveen
Qatarna
was very good
Stayed in May 2024
Reviewed: 18 May 2024
Abd
Saudi ArabiaThanks very much to duty manager Ahmed on 9 May afternoon shift
-
Stayed in April 2024
Reviewed: 18 May 2024
Mohammed
IsraelPerfect location , the connection with the intercontinental hotel and the festival city mall is outstanding. The breakfast at the hotel and the dinner at the intercontinental are so delicious and clean, you can’t get bored from looking at the room view. The hotel team are always smiling and helpful, you get greetings from every team member In the morning and in the evening, the staff are so helpful, the pool staff are always looking for you, best hotel to rest in Dubai.
Stayed in May 2024
Reviewed: 15 May 2024
Aslam
CanadaNo bad experience at all.
Exceptional staff .service and food .
Stayed in May 2024
Reviewed: 14 May 2024
Willem
New Zealand20 min away from the dubai mall , but that’s necessarily a terrible thing
new , stylish, cool, and surrounded buy great restaurants and a big mall , multiple pools and views close to airport
Stayed in May 2024
Reviewed: 14 May 2024
Ebrahim
KuwaitNothing
Excellent Location, Clean & renovated.
Stayed in May 2024
Reviewed: 13 May 2024
Vetshao
ChinaThe service is very good, clean, and the breakfast is very rich.
Stayed in May 2024
Reviewed: 13 May 2024
Michelle
United Arab Emiratesmy free bday cake from hotel never been delivered. I even called but its ok...😀
Everything is ok .Breakfast you should add more english breakfast instead of too much arabic food
Stayed in May 2024
Reviewed: 13 May 2024
Jeanine
GermanyNothing
Spacious Modern rooms with beautiful views over the creek. The breakfast is exceptional and the standard is always at kept at the same level. All staff from check in, breakfast, the pool and the gym was very friendly professional and helpful.
Stayed in May 2024
Reviewed: 13 May 2024
Niwy
SwitzerlandNothing!!!!
Its my home faraway from home. If I am in Dubai I stay in Crown Plaza, because I feel so comfortable. All the staff is extremly friendly. Thank you so much for this nice hospitality. All of you doing an amazing job with passion and good energy
Stayed in May 2024
Reviewed: 12 May 2024
Bashar
KuwaitThere was a funny smell in the room (smell of wet carpet)
The check-in was very fast and simple and the receptionist was professional and the staff were so friendly and helpful
Stayed in May 2024
Reviewed: 12 May 2024
Christian
GermanyThe air conditioner produced a not so fresh air . Whenever the air conditioner was on , the room smelled like moist wet room . If you don’t turn it on then everything will be ok . Maybe the filter needed to be changed or cleaned
Food was amazing with loads of variety, also one have an option to other 2 other restaurants. Cleaning was top notch , bed made and new bed Wäsche every 2nd day . The pillows were very comfortable
Stayed in April 2024
Reviewed: 11 May 2024
Ghassan
United StatesThe dinner buffet was amazing and I would recommend everyone to try it
I had a great experience. The stuff was amazing (islam) in the reception was the best he help us with everything Great customer service and the supervisor in The dinner buffet great job. I love this place and I will absolutely come back again. Thank you for everything!
Stayed in May 2024
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