First hotel I’ve ever stayed at that charges for ice. Absolutely ridiculous.

Perfect private beach, great views and atmosphere.

Stayed in June 2024

It was quite corporate , food average and expensive

safe away from the floods

Stayed in April 2024

The Wifi was really terrible - I not able to do basic things such as WhatsApp calls. Communication & Wifi connectivity is very essential as travellers must be able to access the internet and make and receive WhatsApp calls easily. Having reliable internet connection adds a lot of value and prestige to the overall stay

I was allowed to check in early which was a nice gesture, and the room was as advertised (very good).

Stayed in May 2024

The place was good and also the staff was very attentive to our needs.

Stayed in June 2024

The bathrooms are so dimly lit it is impossible to see for a decent morning shave.

Breakfast is a manic occasion. It is so busy particularly if you decide to have a lie in and arrive anytime from 9am. Everything is basically buffet style apart from hot drinks which results in a hit and miss approach with staff remembering or often not to bring requested drinks to the table. If you eat in the garden be prepared to be swooped over by the bird life who are vigilant and surprisingly aggressive in their mission to get at what is on your plate. Don’t leave it unattended; parts of it will be consumed by the time you return!

Stayed in May 2024

Was charged 20 Dirham/6 USD for some icecubes to the room. No ice machines availlable, nowhere to collect it, only option to pay the money... Unexpected from a 5 start hotel, -never experienced anywhere else in the world...

Location very good. Easy acess to Jumeira Walk, beach, town etc. Perfect with Mall and many restaurants just cross the street, easy to taka a bech break and have a lunch w/ ruin yourselves at the beach restaurant, -generally high prices at the hotel..

Stayed in May 2024

Nothing to mention, everything was great!

This hotel was amazing with many nice facilities. The staff were friendly and helpful. I really liked the breakfast area outside with the nice views. The infinity pool was nice and I really liked the inside pool the views there were amazing. The private beach was nice. Also the superior studio was nice with sea view. The hotel garden was nice and the lazy river was fun.

Stayed in May 2024

Shower pressure was not enough and mixer for bathtub wasn't working 😒

Breakfast was very good and plenty of space

Stayed in May 2024

The bed quality was a bit undesired and the hotel needs a bit renovation but overall it is very good one with its value

The food was british based but truly you could find anything that makes you full, the location was surely incredible with its infinity pool and closeness to some of the best beaches and the staff was amazing and supportive for any request, definitely we'll be back and even recommend for Dubai residents for staycation as well.

Stayed in May 2024

a bit crowded breakfast already around 9 am

Excellent breakfast, spacious rooms, very kind staff

Stayed in May 2024

The room carpets were dirty, bathroom was not quite clean.

The water facilities, the lazy river.The rooms are big and self-contained, you can have an option to cook.

Stayed in April 2024

By cleanliness I don't mean the daily cleaning, it was fine. Some of the carpets, walls, furniture felt not so clean, so a bit of deep cleaning would be nice because otherwise everything was perfect.

The staff was amazing, so helpful.

Stayed in May 2024

Pool was a bit of a walk. The AC in the room was very temperamental!

Fantastic location, modern with great amenities.

Stayed in April 2024

The staff in the restaurant were a little slow in responding to requests.

The room was lovely. The food was excellent and the swimming pools were great. The location was ideal.

Stayed in May 2024

The food prices are really high. The food options are not international. There are few options for kids. Also, the outdoor infinity pool is too deep for someone of normal height (5'6") was on tippy toe. Aside from the steps area, there aren't many places to relax in the pool. Definitely not for children.

The indoor pool is amazing. not too deep, nor too shallow. The lazy river is enjoyable for the kids.

Stayed in May 2024

They don't accept Diners Club kredit cards! The view from our room was poor.

The infinity pool is excelent! The room is specius and clean.

Stayed in May 2024

Clean, helpful and easy.

Stayed in May 2024

I can hear the people next door whispering. A 5 star hotel with no noise proof rooms!

Great staff.

Stayed in May 2024

The only negative is the check out process is a bit odd, you have to wait 5 - 10 mins once you have handed back the keys before they then complete the checkout. I believe it’s to check for product use etc but other hotels do this more efficiently. Despite this, the hotel was incredible and I’d still recommend them!

Good breakfast with very attentive staff and an overall fantastic place to stay in Dubai. Would recommend to others and will be back.

Stayed in May 2024

No bad was made for third person, hairdryer did not work,air conditioning can not be mannually set so it was too cold in the room.

Location, staff is kind and music is lovely

Stayed in May 2024

Everything was ok.

Very good hotel. Excellent changing menu daily. With free buffet on lunch and dinner. Good service.

Stayed in May 2024

It's a 5* due to location but it's more like a 4* in terms of service and facilities. However, this is reflected in the price of the hotel rooms. This hotel is being used by a UK package travel company and so there are a certain amount of holidayers that are there on a half board type basis and there are themed nights (we didn't attend any but if you wanted you could pay approximately €48 per person for a buffet meal). The mini bar is vastly overpriced, at €12 appx for a small can of Pringles. We were surprised that some of the guests were walking around with a lot of body parts on show at breakfast and in the lobby. This is more of a respect thing from guests than a hotel issue but it brings the tone down a bit and it is still in UAE so would have thought it would be respectful to be at least covering the essentials. Overall, an affordable place to stay in Dubai.

Breakfast options were amazing, not limited to one type of cuisine. Lovely views from the pool and private beach. Very comfortable room and bed. Hotel is very clean. Location is very convenient and Nakheel Mall is a 5 minute walk away. Security staff were absolutely excellent as were reception and staff in Dukes Bar and at breakfast.

Stayed in April 2024

The rooms need a refit not enough service round beach and pool area

Location beach pool

Stayed in April 2024

Breakfast was too busy. I’ve never been to a hotel and especially a 5* hotel and had to queue for breakfast

Facilities were great and hotel was very good value for money. Security were really helpful. We stayed during the storm and they advised us where and where not to go, helped with taxis etc.

Stayed in April 2024