E11 Sheikh Zayed Road Ibn Battuta Mall, Dubai, United Arab Emirates, Discovery Gardens, Jebel Ali, Dubai, United Arab Emirates
#362 of 712 hotels in Dubai
Guests' ChoiceBased on 1552 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.1
Facilities
8.3
Staff
8.7
Value for money
8.1
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Marreviews
DenmarkA stunningly beautiful hotel with a charm. The details of the interior are definitely exceptional - the swimming pool on the top floor is a gem ! Great facilities and very caring/helpful staff. I have enjoyed my stay and this is definitely a place worth to try :-)
Stayed in June 2024
Reviewed: 13 May 2024
David
United KingdomThe outside ground floor bar that offered happy hour from 18:00- 20:00 did not apply the discount, did not notice until I'd left checking my card statement,
Great staff and very nice room. Breakfast was to a high standard, great location by the mall.
Stayed in May 2024
Reviewed: 22 April 2024
Pudda
United Arab EmiratesThe Iftar buffet was amazing! Excellent Arabic food from Chef Carlos!
Stayed in March 2024
Reviewed: 20 April 2024
Halah
United KingdomI didn't like the lighting of the room at all It was not good And the breakfast need to be improved
The bathroom is really nice The staff are so friendly The room was clean and comfortable
Stayed in April 2024
Reviewed: 24 March 2024
Sherry
United Arab EmiratesBreakfast is veery tasty and lot of varieties. Location is very convenient. Room is spacious. I had an issue during my stay but Mr Eslam Ragab and Mr Abdallah Chabbi were very attentive, professional, competent and did they very best to make my stay convenient and comfortable. Am delighted that they extended their help all the way. Thank you both!
Stayed in March 2024
Reviewed: 22 March 2024
93konstantin
SlovakiaNothing
Big and comfortable room
Stayed in March 2024
Reviewed: 21 March 2024
David
NetherlandsLocation wasn’t the best we needed to taxi everywhere for the vacation we planned but equally next to a huge mall Breakfast was a bit chaotic/ unorganised Little sun at the pool so we had to go to the beach every day
Staff were all excellent. First time to Dubai and great first experience. Spa was fantastic to treatments
Stayed in March 2024
Reviewed: 11 March 2024
Nasir
AustraliaIts a good place to stay, close to Mall and Trains
Stayed in February 2024
Reviewed: 4 March 2024
Fayez
BahrainThe breakfast, the spacious rooms
Very clean , very nice people 👌
Stayed in March 2024
Reviewed: 2 March 2024
Akbota
United Arab Emiratesthe room had a strong tobacco smell and the bathroom could be cleaned more thoroughly.
location was very convenient, with metro station and mall just outside the hotel. breakfast had a vary good varietiy of cuisine for different tastes. the staff was very friendly
Stayed in January 2024
Reviewed: 28 February 2024
Alireza
Turkeysome need tools as a shoes brush there was not. the light of rooms was a little poor
everything was good near the excellent not complete excellent. but I was satisfied
Stayed in February 2024
Reviewed: 28 February 2024
Amy
United KingdomFew more options at breakfast would be nice
The room was nice and regularly cleaned. Very good location and the staff were very friendly
Stayed in February 2024
Reviewed: 25 February 2024
Ghassane
MoroccoNone
The service was really good specially at the reception by Rose. The pool was really nice.
Stayed in February 2024
Reviewed: 18 February 2024
Hd
KenyaNothing
Location
Stayed in February 2024
Reviewed: 17 February 2024
Hussain
Saudi ArabiaNeeds more maintenance
The staff
Stayed in February 2024
Reviewed: 17 February 2024
An
BelgiumI used to stay at this hotel before it was taken over and was a bit worried about the quality I would find under new ownership but am happy to report that the place still holds the same standards & luxury as before
Stayed in January 2024
Reviewed: 14 February 2024
Almanthri
OmanFar from dubai mall
Nil
Stayed in February 2024
Reviewed: 1 February 2024
Sundaram
United Arab EmiratesSpa facilities like steam and sauna missing. Outdoor jacuzzi was not hot enough for this winter weather apart from the debris floating all over the rooftop jacuzzi.
Front desk Mr Sachar was friendly and took care of our occasion. Good, clean calm and cozy rooms. Sumptuous buffet dinner coupon at discounted rates for guests was a good deal.
Stayed in January 2024
Reviewed: 31 January 2024
Tanya
AustraliaToo far from beach and main malls. Our second room wasn’t ready for hours.
Balcony and suite room
Stayed in December 2023
Reviewed: 30 January 2024
Nouf
Saudi ArabiaJust how far it is from the center or airport! But i’d stay there again
Amazing staff and place,
Stayed in January 2024
Reviewed: 22 January 2024
Abu
South AfricaMost of the staff was very helpful, except for the manager on duty when we arrived, who was cold and not accommodating at all. We suffered an inconvenience with another hotel for our first night in Dubai. After running out of options, we went to Oaks Ibn Battuta Gate a day earlier to see if there was any possibility of being assisted as we had no place to go to. Amidst feeling very lost, the manager was not interested in our plight and summarily sent us to Avani hotel :-( The service around the hotel was not up to standard - the outside sitting area adjacent to the main entrance was often dirty and tables were not cleaned after guests left. We used to relax in this area every evening and often had to call on the staff to clean the table before we could be seated. Too much work happening around the hotel which made one feel that you are at a property that was incomplete. Very unsettling. Even the grounds around the hotel was dirty. One section had so much dirt and even an abandoned shopping card from the mall across the way.
Most of the staff was very helpful. I had the unfortunate experience of losing my wedding ring on the last day of our stay and only discovered this when we reached the airport as we departed to return home. Thankfully I managed the reach the hotel just as we were about to board our flight back to our country. The ring was found and kept in safekeeping until I could arrange for it to be collected by a close friend who was returning back to our country two days later. The service provided in this regards was short of amazing and I was so happy to finally get my wedding ring back. The arrangement with the beach resort was a pleasant touch. Loved the beach resort and the system for getting there and returning back to the hotel.
Stayed in January 2024
Reviewed: 18 January 2024
Dafa'allah
QatarEvery thing here is good
Break fast is excellent
Stayed in January 2024
Reviewed: 12 January 2024
Sabdau67
United KingdomBeing closer to power house Only Otherwise It has all the facilities.
Grand and majestic look
Stayed in January 2024
Reviewed: 11 January 2024
Ciro
ItalyBreakfast
Stayed in January 2024
Porto Santo, Portugal
Paris, France
Bandung, Indonesia
Dongara, Australia
Rethymno Town, Greece
Ostende, Argentina
Jaisalmer, India
Padova, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content