Al Jaddaf, Bur Dubai, Dubai, United Arab Emirates
#534 of 712 hotels in Dubai
Guests' ChoiceBased on 1250 hotel reviews
6.8Cleanliness
7.5
Comfort
7.7
Location
7.6
Facilities
7.1
Staff
7.6
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 6 May 2024
Olivier
ChinaThe room might be a little small
Everything is neat
Stayed in May 2024
Reviewed: 30 April 2024
Yi
ChinaRoom space is a little tiny .
The receptionists are so kind and helpful ,they really do great jobs during my stay ,thx so much . And room cleaner team is good as well ..
Stayed in February 2024
Reviewed: 12 April 2024
Salama
United Arab EmiratesEverything is good but water charge😡
Rory👍👍👍👍👍👍👍
Stayed in April 2024
Reviewed: 10 March 2024
Mujahid
United KingdomThe hotel has great staff and especially Jack at front reception is always so helpful and accommodating to my needs. The hotel is also great value. The rooms are simple and functional but cosy.
Stayed in March 2024
Reviewed: 10 March 2024
Tymur
UkraineYou need to ask for a taxi about an hour before your departure, because it's difficult to take it on the street order fast. The alternative is to go to the nearest metro to take a taxi. But it takes about 15 minutes of walking.
The personal was good. Especially Jack. The staff is really friendly and helpful.
Stayed in March 2024
Reviewed: 8 March 2024
Abdulrahman
United Arab EmiratesLocation
Stayed in March 2024
Reviewed: 7 March 2024
Amr
EgyptThey are hiring a scammers working as a reservation team, they don’t read or care about booking terms, 1-they refused to change check out dates although it was not mentioned in policy, 2- they tried to charge me with full stay before arrival although I selected pay the property option and they refused any other solution and they were insisting to cancel the reservation while i was on a flight using in-flight wifi 3- problem solved eventually after long calls and debates ended threatening to call dubai police
Hotel manager came back from home to solve the issue, he is very cooperative as well as the reception team
Stayed in February 2024
Reviewed: 6 March 2024
Abdulla
United Arab EmiratesFacilities can be better
Jack was very helpful, helped me with the everything I needed
Stayed in February 2024
Reviewed: 3 March 2024
Hemeed
United Arab EmiratesCustomer request to be followed
It's expensive price to pay at the same time when you book on booking app you will choose then there u will see something else I book with somking room but there i find it without
Stayed in February 2024
Reviewed: 24 February 2024
Mahmood
United Arab EmiratesThe extra services are charged. Like sleepers.
Every thing is clean. Jack was helpful
Stayed in February 2024
Reviewed: 24 February 2024
Hamda
United Arab EmiratesLocation, finally my issue got sorted by refunding the night to me. Thanks to booking for the support
Stayed in February 2024
Reviewed: 20 February 2024
Janet
United Arab EmiratesThere should be toiletries i.e. lotion, shampoo, conditioner...they only have shower gel...
I like the staff very helpful
Stayed in February 2024
Reviewed: 6 February 2024
Abdulla
United Arab EmiratesA lot of weird policies not normal at a hotel
RITY helped me a lot
Stayed in January 2024
Reviewed: 29 January 2024
Mohamed
EgyptStaff was amazing specially Mr Carlos
Stayed in January 2024
Reviewed: 21 January 2024
Catherine
GreeceNo wardrobe in the room but it was fine for me
The location is great , peaceful area , 20mn from the airport and 1hour ( by metro) to down town Nice promenade along the canal 2min away ! The hotel has 1 restaurant and you can also have meals in the 2 restaurants of the "grand Kingsgate hotel" located just behind ! The staff of this hotels chain are all very helpful
Stayed in January 2024
Reviewed: 20 January 2024
Zeinab
SomaliaThey called around 10 am as a reminder for the checkout
Stayed in December 2023
Reviewed: 17 January 2024
Ronnie
SpainThey take 100 dirhams as collateral for the snacks in the room. They never gave back this deposit.
Location and free parking
Stayed in December 2023
Reviewed: 6 January 2024
Łukasz
PolandIt could be much cleaner, the location can be better as well as on the pool there could be the nicer view.
Good value for money, rooms are comfortable and the staff is welcoming and helpful.
Stayed in January 2024
Reviewed: 4 January 2024
Bulushi
OmanStaff and parking
The place and the room
Stayed in December 2023
Reviewed: 4 January 2024
Wilson
PhilippinesWe hope there would be more restaurant options in the lobby but not super big deal. The Red East restaurant was also good.
The hotel was very accessible and value for money even during the peak season at Dubai. We like that the room was kept clean everyday by the housekeeping. We were also assisted by Ms. Danica at the front office who was very helpful and made the check-in seamless. She’s very professional and also suggested some activities we can do in Dubai during our stay.
Stayed in January 2024
Reviewed: 4 January 2024
Cliff
SeychellesRoom small
Very clean and friendly staff
Stayed in January 2024
Reviewed: 20 December 2023
Mohamed
BahrainDid not return my deposit, three weeks passed already
Good overall
Stayed in December 2023
Reviewed: 19 December 2023
Khanda
IraqThe property doesnt have closet in its rooms, which makes it hard for me when i have lots of closes with me all the time..
Nice location, nice staff, very helping..
Stayed in December 2023
Reviewed: 17 December 2023
Satish
MauritiusTHE WATER TAP IN THE SINK
THE BREAKFAST WAS EXCELLENT THE STAFF WERE VERY HELPFULL AND CARING
Stayed in December 2023
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