Location, Cleanliness and the Friendly staff

Stayed in June 2024

The room was spacious.However Breakfast had limited options

Stayed in June 2024

nothing!

We didnt just like the stay, we loved it! Highly recommended! Were planning to celebrate New Yrs Eve there We are very happy! My Family were so pampered and served well at the Horizon lounge! Shout out to Ms Janeth, you are so kind and very accomodating. We enjoyed the stay! All the staff are very friendly and respectful! Foods are really great and delicious! Worth the stay!

Stayed in June 2024

had to check out!

Clean and well presented and excellent facilities - robs slippers ironing facilities and coffee making . Great towels all clean and fresh. Front of house superb customer service and friendly. Met all my requirements and more. Great breakfasts - omletes!

Stayed in June 2024

What’s not to like? We were treated like royalty

The location and views are fabulous and the staff are so very friendly and helpful. Our suite room on the 37th floor was incredibly comfortable and well appointed. The pool is outstanding, so very popular. Afternoon tea and evening drinks are a special treat that really elevate the experience. We were so glad we stopped at the Shangri-La on the way home to New Zealand to catch up on time zones, sleep and rest, we’ll certainly do it again on future trips to Europe.

Stayed in May 2024

All went well :)

It was great and the location wasn’t far from Dubai mall :)

Stayed in May 2024

Clean, attentive and accomodating staff. Very spacious

Stayed in May 2024

Location was the only slight downside but you save so much compared to central hotels so can’t complain!!

We were lucky enough to be upgraded to a room on the top floor and had amazing views of the Burj from our window. My wife was pregnant during our stay and they gave us a cute teddy and cake gift as we arrived. The hotel breakfast was perfect with great variety. The pool area was fine with a great view of the Burj. Drinks were mega expensive around the pool so we just grabbed some from a local shop and they were fine with that. They also showed football by the pool in the evenings which was cool. The hotel is a little bit ‘out of the way’ from tourist areas. The walk to the mall is lengthened because you have to get across the highway, say a 30 min walk roughly so not too bad. There are lots of basic restaurants outside of the hotel from local ones to places like Nandos. Just a note that we visited during Ramadan but our stay was not affected in any way.

Stayed in April 2024

Bathroom was not good. There isn’t a shower. Bath tub isn’t comfortable. It must be optional

Stayed in May 2024

Breakfast choice is limited

Lounge access

Stayed in May 2024

There were nightclubbers at the ground floor, and kids can see unfavorable behaviors.

Hospitality was phenomenal. Abdulhamid at the entrance was proactively offering assistance, extremely helpful. Location was good too.

Stayed in May 2024

Nothing. Everything was outstanding

The lobby, friendly staff in the lobby and entrance, the room and the location. Everything was great.

Stayed in May 2024

Nothing .

The service was excellent.!

Stayed in May 2024

Clean

Stayed in April 2024

Horizon club

Stayed in May 2024

Nothing

The service breakfast and the room was amazing

Stayed in May 2024

Nothing

The Hotel was beyond five stars

Stayed in May 2024

Road acess to high way and i advised them to put tissues boxes in room and living room

Mr Asim and his team solved any requirement needed many thanks to his efforts

Stayed in May 2024

Nothing

We recently stayed at Shangri La hotel where the service was absolutely top-notch. Every concern we raised was promptly and attentively addressed, making us feel truly cared for. The highlight of our experience was an unexpected upgrade to a one-bedroom apartment on a high floor, courtesy of the hotel. The views were spectacular and the space was incredibly comfortable. Special thanks to Assem Amin, whose excellent customer service really made our stay unforgettable. His professionalism and kindness were outstanding. I would highly recommend this hotel to anyone seeking a seamless and luxurious experience.

Stayed in May 2024

None

I would like to say a special thanks for the evening manager from egypt, on duty the early morning of my arrival who made my stay exceptional and has converted me into a loyal customer to the hotel. I will definitely revisit and stay here again due to his high level of courtesy and service. The room and the location of the hotel was excellent. The room service catered to my requests which were non standard and highly appreciated.

Stayed in April 2024

The most beautiful hotel and the best hospitality, specially Ms. Olga

Stayed in April 2024

my only complaint is that there were a noise at night (low bass sound from the club above) till 3am could not sleep.

the room were great best room in the city (i got upgraded to the city view room), the staff were great (zenab is the best). the breakfast was great a lot of selections

Stayed in April 2024

The water in the swimming pool is a little bit cold.

The room and terrace have amazing views. The food is excellent.

Stayed in April 2024

When my husband and I went to I think the 42nd floor to take pictures, we were approached by one of the staff and was asked if we were guests at the hotel. We told her yes but she had to asked us for our room keys. She said because they have non guests who come to the hotel. Seriously?? Staying in a 5 star hotel and get treated like that. We dint appreciate it. They need to make the elevator non accessible to public. Room keys should be use in the elevator to get to their guests room so they don’t need to have someone checking on people.

Clean and friendly staff

Stayed in April 2024