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  5. Reviews of The Heritage Hotel, Autograph Collection

Reviews of The Heritage Hotel, Autograph Collection 4 stars

Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai PO Box 114822, Downtown Dubai, Dubai, United Arab Emirates

#55 of 722 hotels in Dubai

Guests' Choice

Review score

Based on 4283 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.7

  • Facilities

    9.0

  • Staff

    9.4

  • Value for money

    8.7

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 6 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room with Pool View
    • Stayed 4 nights

    No coffee machines in room

    Fabulous location in walking distance of the Dubai Mall and Fountains

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    Very comfortable Downtown hotel minutes from Dubai Mall.
    • Leisure trip
    • Couple
    • Deluxe Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    No bar fridge. Restaurant food was very expensive.

    Great downtown location. Just a 10 minute walk across the street to the Dubail Mall. Many thanks to Chandra the concierge who was always a great help to us and provided excellent service. Very comfortable bed.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    10
    GREAT VALUE FOR MONEY
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights

    GREAT LOCATION' GREAT VALUE FOR MONEY. HELPFULL AND POLITE STAFF

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Deluxe King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Room lighting

    Excellent location

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Amazing location for shopping!
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    None

    Amazing location, comfortable bed and pillows, great sized room, lovely staff and good value for money. Cannot fault this hotel. The restaurant Reef and Beef attached to the hotel is also incredible. Best steak we've ever had. Cannot recommend this hotel enough if you want to stay in a great convenient location and want a nice clean room as a base.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    It was good.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Landmark View
    • Stayed 5 nights
    • Submitted via mobile

    I didn’t like that the usb slot was not working and I couldn’t charge my devices at the same time . There were a few maggots in the bathroom as well .

    I loved that it was close to the mall and that I had a full view of the Burj Khalifa.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    10
    Wonderful.
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 2 nights

    Great location, walking distance to the Dubai Mall, Dubai Opera and Burj Khalifa.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    Heritage hotel
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing about the hotel.

    Good location within walking distance to burj and mall.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    I can’t wait to come again!
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    It was an awesome experience. Very centrally situated in downtown Dubai and 10 minutes’ walk from Burj Khalifa and 7’ from the fountains. The arabesque style, smells, music and atmosphere in this hotel transferred you to the Middle East even before you went out of the door! The view from our little balcony : amazing. The skyscrapers and on the left Burj Khalifa in lights! The room was superior about 35 m, beautifully furnished with a separate shower and a separate area for a desk and tea/coffee amenities. Flawlessly clean. The staff was amazing and kind and immediately helped us with every problem we faced. The courtyard ( bar restaurant) on the ground floor was another unique arabesque experience. After a very tiring day we couldn’t help but spend a couple of hours there. I highly recommend this hotel and I can’t wait to go back to Dubai and this beautiful hotel with the amazing staff. Thank you for everything

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Perfect place to see the city
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    I felt it was expensive, with a coffee costing 8 pounds. However Dubai is an expensive city so I guess that was to be expected.

    We had awkward flights and the hotel was very kind and accommodating by providing us with an early and late check in. Staff where very friendly and the hotel was immaculate.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 2 nights

    the pool was rather small, didn't use it.

    good Location and clean hotel

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Shower water pressure was weak.

    Location, luxurious, peaceful.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Excepcional localização
    • Leisure trip
    • Family with young children
    • Deluxe King Room with City View
    • Stayed 6 nights
    • Submitted via mobile

    The breakfast is not so good. It could be better

    Excelent! Big and confortable! Very close the Burj Kalifa and the big mall! We love it!

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Deluxe King Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Stay was amazing nice location

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Enjoyable.
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Tricky to have a casual meal during the day or evenings if we didn’t want to go out.

    Great position staff,room facilities and breakfasts.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    10
    Exceptional
    • Couple
    • Deluxe King Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing. Everything was perfect.

    Everything, especially the location.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Would use again
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with City View
    • Stayed 2 nights

    Breakfast and meals were too expensive

    Location and style

    Stayed in April 2024

  • Reviewed: 8 May 2024

    10
    The room was clean, had everything we needed. The staff was friendly and attentive to our requests.
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 2 nights

    The hotel's design reveals the mystery of the east. The atmosphere of the restaurant is full of excellent coffee, unobtrusive service and the aroma of hookah.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    Perfect hotel with all the facilities and perfect location
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 6 nights
    • Submitted via mobile

    More options for breakfast but not a morning person ;)

    Perfect location and an amazing view from our room viewing the Burj Khalifa! Also very nice people especially the guys at the pool that made sure we had the best vacation. Thank you so much once again!

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Deluxe King Room with City View
    • Stayed 5 nights
    • Submitted via mobile

    I'm nitpicking here but hot water took ages to come through the pipes, so very often I just had cold showers.

    Great hotel in a very good location. Very close to the mall of Dubai and surrounded by good restaurants. Close to DIFC as well. Facilities were ideal for my use with a well equipped gym and very friendly staff. Nothing is cheap in Dubai but relatively speaking this hotel was well priced.

    Stayed in May 2024

  • Reviewed: 23 April 2024

    10
    Getting stranded in Dubai had it's perks
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing Not to bad, as we worked around it, but I was sharing with someone I didn't know to well, due to buddying up whilst getting stuck due to the bad weather, and the bathroom has no door. Shower and toilet have doors but not the bathroom area as a whole 🤔

    The staff were very [polite and helpful. The Courtyard restaurant served the most delicious food. Try the chicken shawarma...eow! The, near enough, full length view of the Burj Khalifa from the balcony in our room....awesome Close proximity to Dubai Mall

    Stayed in April 2024

  • Reviewed: 10 April 2024

    10
    excellent
    • Business trip
    • Solo traveller
    • Deluxe King Room with City View
    • Stayed 7 nights

    everything was really good

    great location, nice staff and a very good spacious room, very clean as well

    Stayed in March 2024

  • Reviewed: 8 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Property sales in the foyer

    The location is great. Helpful staff.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Overall very enjoyable and relaxing
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Pillows, No door between Bed and Bathroom

    Lobby, Breakfast Buffet, Location

    Stayed in March 2024

Showing 1 – 25

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