Sheikh Mohammed bin Rashid Boulevard, Downtown Dubai, PO bOX 9770, Downtown Dubai, Dubai, United Arab Emirates
#83 of 712 hotels in Dubai
Guests' ChoiceBased on 1482 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
9.1
Staff
9.3
Value for money
8.2
Free WiFi
9.1
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End of dialog contentReviewed: 7 June 2024
Rokhsar
AustraliaWe loved everything!
I cannot find any faults with the Palace Downtown. Everything was exceptional! From the morning breakfast buffet, the staff, the facilities, the hotel itself, everything was amazing. The location was also perfect as it was connected to Dubai Mall which we frequented often!
Stayed in June 2024
Reviewed: 6 June 2024
Murgoi
RomaniaClean, staff was amazing, breakfast was delicious!
Stayed in June 2024
Reviewed: 5 June 2024
Gavin
AustraliaIt's beautiful
Stayed in May 2024
Reviewed: 5 June 2024
Fariha
CanadaNone
The luxury
Stayed in June 2024
Reviewed: 4 June 2024
Kbharatram
IndiaAC wasn't working properly in my room the night i arrived.
Rooms are spacious enough. Breakfast was very good. location is excellent as well.
Stayed in May 2024
Reviewed: 3 June 2024
Christy
AustraliaThe view from Thiptara restaurant was much better than the Fountain room we booked as well. So as an alternative I would recommend just booking dinner instead of the fancy room to see the gorgeous view of the Burj and the fountain show
Dinner at Thiptara by the fountain was unforgettable. All staff were sensational, welcoming and happy to assist. Breakfast was abundant in choices.
Stayed in May 2024
Reviewed: 2 June 2024
Jayne
LebanonNothing
All
Stayed in June 2024
Reviewed: 2 June 2024
Fahad
QatarNothing to mention
The location, the team and the aroma smell all over the hotel was something amazing.. You feel a personalized treatment in every step and experience in this hotel. A true Palace in Down Town Dubai.
Stayed in June 2024
Reviewed: 2 June 2024
Rita
AustraliaTop top everything
Stayed in May 2024
Reviewed: 1 June 2024
Safuan
Malaysiathe breakfast.. very little choice especially vegetable
the location are great, the view
Stayed in May 2024
Reviewed: 31 May 2024
Glenn
AustraliaIt is a beautiful hotel. The staff are so helpful. The location is stunning.
Stayed in May 2024
Reviewed: 30 May 2024
Zahoor
United KingdomOutstanding facilities and tremendous views from the property. 5 minutes walk through inside the property to Dubai Fountains & Dubai Mall/ Burj Khalifa. It really worth the staying in Palace Downtown. I have been to different 5 stars hotels but this was one of the most memorable.
Stayed in May 2024
Reviewed: 29 May 2024
Elizabeth
United KingdomBeautiful hotel smells wonderful and immaculately clean. Service by all staff amazing especially Yousef who made our stay very memorable thankyou 🙏 Fountain room is a must views are unbelievable 😍 Pool is beautiful and again views amazing beautiful cabanas surrounded area and towels and ice water laid out by wonderful staff. Breakfast was great choice and staff were very attentive and efficient. Ideal location a calm in the middle of the craziness of the heart of the city.
Stayed in May 2024
Reviewed: 29 May 2024
Ahmet
NetherlandsPool small, price high
Super location, very nice hotel
Stayed in May 2024
Reviewed: 28 May 2024
Damian
AustraliaAmazing location and facilities!
Stayed in May 2024
Reviewed: 26 May 2024
Garry
FranceBreakfast was a bit below what I expected, fruit seemed to be not ripe.
Great location, very good friendly staff.
Stayed in May 2024
Reviewed: 25 May 2024
Lainey
AustraliaEwaan breakfast and seafood night not at a 5 star hotel standard. Example - prawns were bigger than their lobsters. Only one flavour to choose on selection for seafood, not really a seafood night. It seems to be just like a normal buffet. Food flavours are not as good as other 5 star hotels. Even breakfast is nowhere near a 5 star food standard. The restaurant service is very good however not the taste of the food. Even the croissants are not fluffed.
Location, cleanliness and awesome customer service team. The spa and refreshment facility after checking out was a big bonus. The hotel connects to the mall hence lots of choices in terms of eatery. Housekeeping was very attentive and every corner was cleaned during my stay. Facing the fountain I enjoyed watching the shows from my air con room . The valet service team were friendly and helpful. They were constantly on their feet. Luggage was attended without a long wait. I see employees cleaning the pool, the fountain non stop all day ..... This is insane. The fresh flowers were arranged everyday and it smells so good.
Stayed in May 2024
Reviewed: 25 May 2024
Bayan
Saudi ArabiaN/A
The location and the most important thing is the beautiful staff
Stayed in May 2024
Reviewed: 20 May 2024
Nurulain
CanadaLocation was very good
Stayed in May 2024
Reviewed: 20 May 2024
Dane
SerbiaValue for money, comfort, room, clean, staff, so many free services, location...
Stayed in May 2024
Reviewed: 20 May 2024
Anna
PolandEverything was great. Excellent localizatin, very good breakfast. Service at the highest level, very helpful staff. Best hotel ever
Stayed in May 2024
Reviewed: 17 May 2024
Maryam
Qatarnon
all perfect
Stayed in March 2024
Reviewed: 16 May 2024
Kathy
New ZealandBreakfast was expensive so a continental breakfast should be offered. We managed to get coffee and pastry but had to ask.
Its location was perfect and the view of the Burj Khalifa as dining or at the pool amazing. Easy walk to Dubai Mall 2 minutes and all the restaurants close by. Loved the Arabic feel of the hotel which is low rise with lovely gardens and views of the lake. Staff were excellent. Only place to stay in our opinion in this vibrant city.
Stayed in May 2024
Reviewed: 13 May 2024
Dejana
AustraliaThe air conditioning was a bit unstable got hot cold at nite and breakfast was pretty ordinary.
Location easy access to everything and the room was spacious with a massive king bed pure luxury
Stayed in May 2024
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