The Palm Island - Jumeirah - Dubai - United Arab Emirates, Palm Jumeirah, 53809 Dubai, United Arab Emirates
#21 of 717 hotels in Dubai
Guests' ChoiceBased on 871 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.2
Facilities
9.4
Staff
9.5
Value for money
8.7
Free WiFi
9.2
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End of dialog contentReviewed: 14 May 2024
Monique
United StatesI have no complaints, I enjoyed my stay.
The service from check in to the time of my departure was superb. I enjoyed the easy access of the mall and restaurants being connected to the hotel.
Stayed in April 2024
Reviewed: 8 May 2024
June
AustraliaIt’s my 2nd time at this property and this time round the bed in my room felt too soft like someone had jumped on it and broken it!
Luxurious with the mall and sushi samba super close by !
Stayed in May 2024
Reviewed: 7 May 2024
Ian
AustraliaNothing, I enjoyed every aspect
All of the staff were very helpful and the facilities were amazing
Stayed in April 2024
Reviewed: 4 May 2024
Yousif
United Arab EmiratesThe crowd at the lobby and around the front desks.
Stayed in February 2024
Reviewed: 29 April 2024
Hamad
Saudi ArabiaThe pillow wasn't too comfortable
What sets it apart St. Regis from any other hotel is the staff. They are well-trained to show passion and are determined to impress residents with their professionalism. For example, when they offered me a welcome drink during check-in, I inquired about its caffeine content. They informed me it was caffeine-free and even remembered my preference the next day during breakfast, offering me decaffeinated coffee without me having to ask. The receptionist had noted my preference during check-in, and the breakfast staff ensured to accommodate it. Additionally, when the breakfast receptionist showed me to my table in the beautiful and spacious breakfast room, I mentioned it was my preferred spot. The next day, the breakfast receptionist had my 'perfect table' reserved for me. During check-out, they even waived the breakfast charges. Furthermore, they offer a WhatsApp butler service for easy communication. These instances are just a few examples of the exceptional service provided by the staff at St. Regis. Unfortunately, I didn't write down all the staff names who impressed me to include them in the compliments. Additionally, I'll certainly consider returning during business trips and colder months, as the lack of a beach may not suit my preferences for leisure travel.
Stayed in February 2024
Reviewed: 17 April 2024
Yaqoub
United Arab EmiratesThe first room we were in had a awful smell. But the Hotel managed to upgrade us to a better room which was very clean and comfortable.
Close to the mall
Stayed in April 2024
Reviewed: 15 April 2024
Faye
United Arab EmiratesThe beds were amazing - so very comfortable ! Beautiful bath and lovely views from the room. We Loved the KYMA beach club too . Breakfast was excellent quality and choice of food was amazing. Location is good - a mall and lots of great restaurants within easy walking distance .
Stayed in April 2024
Reviewed: 9 April 2024
Saleh
KuwaitThe hotel entrance is very crowded, i took 5 to 10 minutes only to reach the hotel door when i arrived at noon.
Wonderful brand new hotel with very friendly and helpful staff. liked the cleanliness and the comfortable, spacious room with its beautiful view over the gulf sea and the palm island. Excellent room amenities. the bed was very comfy that you don't want to wake up, and i even got up late that day. A very positive thing that the room TV is smart, so you can play Youtube or Netflix. Excellent room service, taking care of every detail.
Stayed in March 2024
Reviewed: 31 March 2024
David
United KingdomThe staff were so amazing. The best hotel ever. All the waiters were amazing but especially Khrisina was always so super smiley and helpful.
Stayed in March 2024
Reviewed: 20 March 2024
Matthew
United KingdomFacilities, service and overall experience was exceptional. The room was large with a very nice bathroom.
Stayed in February 2024
Reviewed: 16 March 2024
Hossain
Bangladeshswimming pool closes when the sun sets which seemed too early. lobby area is pretty busy.
entire property is very clean and has elegant touches. feels good to be there! seaview rooms have good view. the room is extremely comfortable and has soothing decor. luxurious bathroom with exclusive amenities! enough storage. has espresso machine and minibar has good variety of beverages. they have day and night house keeping which is very convenient. gym has enough equipments and has separate lockers and changing room for men and women. sauna is also available in the changing area. swimming pool area is nice.
Stayed in February 2024
Reviewed: 12 March 2024
Roselyna
NigeriaThis hotel is one of the nicest properties i have stayed in around the world. From the second you walk through the doors, you are taken care of. The great restaurants within the property (Sushi Samba, Signor Sassi), were on my list for Dubai so having them upstairs was an added bonus. The property is also attached to Nakheel Mall, so its the perfect Dubai stay.
Stayed in March 2024
Reviewed: 12 March 2024
Cristina
ItalyThe location is amazing, the rooms super cool and well furnished. The bed was comfortable and the bathroom was amazing I really enjoyed the access to the beach club. Perfect for young people
Stayed in February 2024
Reviewed: 10 March 2024
Laila
Saudi ArabiaThe traffic when waiting to get dropped off or picked up from the hotel
The staff were amazing. They made you feel welcomed and comfortable and knew your needs before you even knew them. They were excellent, a big thank you to all of them.
Stayed in March 2024
Reviewed: 7 March 2024
Nazgol
NetherlandsFar fron center
Chic , clean nice private beach
Stayed in March 2024
Reviewed: 6 March 2024
Laura
United StatesLoved everything! Went back and stayed 2 additional nights.
Loved the amazing hotel staff, great location and spacious rooms with great views.
Stayed in February 2024
Reviewed: 5 March 2024
Abdulrahman
KuwaitThe room was spacious, with a comfy bed. Room service was quick and attentive. Excellent spa and fitness area.
Stayed in March 2024
Reviewed: 4 March 2024
Nila
United StatesToo crowded for the space
The location
Stayed in March 2024
Reviewed: 10 February 2024
Bander
Saudi ArabiaNothing didn’t like
Clean and comfortable
Stayed in February 2024
Reviewed: 9 February 2024
Fatine
United Arab EmiratesNothing
Every thing
Stayed in January 2024
Reviewed: 8 February 2024
Neringa
United KingdomEverything was good 👍
Super hotel!
Stayed in December 2023
Reviewed: 7 February 2024
Monique
United StatesYou won’t be disappointed if you stay here! The staff are amazing everyone always willing to help!
Stayed in February 2024
Reviewed: 5 February 2024
Gem
United KingdomThanks to Rickikesh at breakfast, his service was faultless and he was so polite and helpful every morning
Stayed in January 2024
Reviewed: 5 February 2024
Uwe
GermanyWe stayed already a lot of times in Dubai. This time was just a stop over for some days requested. Good managed hotel, very kindly staffs, good pool and new rooms. Direct located by the mall with beautiful food court. Therefore a highly recommendation.
Stayed in January 2024
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