West Crescent, Palm Jumeirah, Palm Jumeirah, Dubai, United Arab Emirates
#163 of 712 hotels in Dubai
Guests' ChoiceBased on 1284 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
8.8
Facilities
8.9
Staff
9.0
Value for money
8.1
Free WiFi
8.6
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End of dialog contentReviewed: 2 June 2024
Clare
United KingdomNothing !
24 hr layover en route to UK from Australia. Beautifully spacious, quirky and stylish room with lovely extra touches. Incredible rainwater shower a highlight! Fabulous extensive brekkie well worth it. Staff very attentive. Highly recommend for location and value vs other 5 star properties in the Palm
Stayed in June 2024
Reviewed: 30 May 2024
Dennis
United KingdomNo comment
The property is of a very high standards. The decor, ambience and scents really creates a relaxing spa type feeling within you. My room overlooked the beach and pool area which definitely topped off what was already an amazing experience
Stayed in May 2024
Reviewed: 17 May 2024
Francesca
United KingdomLocations it’s a little far way taxis for everything, last night we were unable to drink in any of the bars due to private events which was really disappointing
The reception area was great, very spacious rooms and great swimming pool area
Stayed in April 2024
Reviewed: 15 May 2024
Sara
United KingdomEveryone was super lovely but every second question was is everything okay, have you had a good stay, just over the top - very politely and sweet but it was the same questions
We stay regularly at the W, one of our favourite hotels around the world.
Stayed in May 2024
Reviewed: 11 May 2024
Mohammed
IndiaNot applicable
Everything about this property was excellent, extraordinary and extravagant. Our room was upgraded and we had the best view from the balcony . The staff was so caring and bought me a birthday cake and balloons as well . The hospitality is amazing. The view , the pool , the suite . This was my dream stay in can never forget
Stayed in April 2024
Reviewed: 6 May 2024
Marco
ItalyInternet wifi was always too slow.
Absolutely the food! Dimension of the room.
Stayed in May 2024
Reviewed: 6 May 2024
Zeinab
United Arab EmiratesAmazing waaawi
Stayed in April 2024
Reviewed: 4 May 2024
Hamza
ChinaShisha at the SoBe lounge is way too overpriced for the quality of smoke and taste of the flavor. Definitely need to switch it up
Everything from start to finish was beyond exceptional and set a new standard the moment we stepped in. The staff was friendly and helpful. The views were legendary and the poolside atmosphere is second to none. We were delighted to spend our honeymoon here.
Stayed in May 2024
Reviewed: 3 May 2024
Marian
SwitzerlandSaturday is extremely busy - loud music from beach club DJ competing against pool DJ and from evening is joining also rooftop party. A lot of external guests over the weekend made it difficult to find a free sunbeds.
Modern, great beach, excellent welcome - offered early checking free of change
Stayed in April 2024
Reviewed: 2 May 2024
Ayman
Saudi ArabiaNothing
Everything was great as expected 🤗🤗
Stayed in February 2024
Reviewed: 2 May 2024
Samih
LebanonThe hotel's design (rooms and lobby)
Stayed in May 2024
Reviewed: 1 May 2024
Tom
United Arab EmiratesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 26 April 2024
Irina
United KingdomI think it will be great to have some more shade space outside the hotel
It’s very comfortable, good shade balcony
Stayed in April 2024
Reviewed: 22 April 2024
Mohammed
United Kingdomnothing
breakfast was amazing! manager aisha was excellent..brilliant customer service from her and ver polite and understandable. room was amazing especially the the the view of dubai
Stayed in April 2024
Reviewed: 18 April 2024
Abdulaziz
United Arab EmiratesSuper luxury and clean , best pool in the town
Stayed in April 2024
Reviewed: 17 April 2024
Liliana
United Arab EmiratesI would suggest having allocated beach beds for in-house guests, and the wet deck pool could use better maintenance and cleanliness.
I enjoyed from the moment of arrival with the bellboys who are super genuinely warm and start a great interaction with you that makes you feel so welcome, the check in process with Ahktar (sorry if it's miss spelled) which was super thorough and warm, Diana in the lobby with a warm smile and ready to help, the spa facilities were outstanding, but the massage from Jenny was trully the best I ever had, all details are taken in consideration from the comfort of the bed, linen, temperature, light and the skills and experience from Jenny to carry the treatment. Also, a great addition was the Davines line for room amenities.
Stayed in April 2024
Reviewed: 13 April 2024
Rawaa
KuwaitIf you're looking for a quiet place then i wouldn't recommend its more of a kids friendly family place
Spacious room excellent service
Stayed in April 2024
Reviewed: 11 April 2024
Hariharan
AustraliaThere is not much I didn't like at all. Since I did come with a newborn it would have been nice to have more sound blockage from the party on the rooftop however it was still significantly blocked up due to the double-glazed doors to the balcony.
The staff were absolutely wonderful. They were really accommodating of special requests and never made it seem like it was a big deal or was troubling them. I have never received better service from a hotel than the W on the Palm.
Stayed in April 2024
Reviewed: 4 April 2024
Rony
LebanonPool very small
All
Stayed in April 2024
Reviewed: 2 April 2024
Andrew
United Kingdomthe adults only pool was way to small for the size of the hotel, it was also only 3ft deep all around so wasn't great to have a swim and very very small so people just stood there, the pool bar for some reason had no swim up stools which i would of expected in such a premium hotel, coffee machine was high up and not easy to put the pods in
Room great, one slight issue was the coffee machine, it was awkward to use were it was placed, could be moved to a easier area of the room, breakfast was awesome, location perfect
Stayed in March 2024
Reviewed: 28 March 2024
Faramarz
IranLocation
Beach cleaneness
Stayed in March 2024
Reviewed: 26 March 2024
Yaad
IsraelNothing
Amazing vacation, kind staff and service at the highest level! The structure of the hotel and its style are spectacular and in general we had a very enjoyable vacation. Thank you very much for a late check out and for sure we will come back to Palm again. Thank you!
Stayed in March 2024
Reviewed: 17 March 2024
Andrew
United KingdomBeing asked to pay for a sun lounger at weekends - Japanese restaurant over priced $300 meal for two and starving at the end
Very modern - young Vibe
Stayed in March 2024
Reviewed: 14 March 2024
Patricia
United KingdomBreakfast I was disappointed with.
Great customer service around was amazing, and 2hrs
Stayed in March 2024
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