Sheikh Zayed Road, Barsha Heights (Tecom) , Dubai, United Arab Emirates
#170 of 710 hotels in Dubai
Guests' ChoiceBased on 5238 hotel reviews
8.6Cleanliness
8.8
Comfort
8.8
Location
9.1
Facilities
8.7
Staff
8.8
Value for money
8.7
Free WiFi
8.2
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End of dialog contentReviewed: 6 June 2024
Christ
United Arab EmiratesVery nice hotel good staff thank you Hiba and kotaiba from concierge Atik and ashraf for there great job
Stayed in June 2024
Reviewed: 6 June 2024
Ubayda
United Arab EmiratesThe check in process was extremely long. So many people trying to check in with only 3 people at desks. The floor in the rooms could do with a good scrub, we walked barefoot and our feet were black. Not happy about that as I have a toddler walking around. The swimming pool is not family friendly, unnecessary loud music playing and couples all over each other. was very awkward with my kids. TV wasn't working properly. The breakfast was not good at all. It was extremely busy too!! Everything was finished , and no one came to refill. They need someone who is going around and keeping an eye out on food that needs to be refilled. From what was available (mostly scraps at the bottom) was sooo bad. Everything tastes awful. The queue for omelet was ridiculously long with only one guy at the egg station. By far the worst breakfast I've had in a hotel. No seats/ tables available, no one to help you. It was just very annoying especially when you have kids. Ive seen random kids walk around and lick food with their bare hands?! like were is the staff, why is no one standing around to keep an eye out !Honestly I left and I wasn't even satisfied, I was still hungry. Not happy.
We stayed in the suite for a night and it exceeded our expectations. Rooms were fairly clean. Suite is very big and comfy.
Stayed in May 2024
Reviewed: 6 June 2024
Aisha
IndiaThere is just little small flies in the room
Breakfast is great. Everything you need are available in the hotel and nearby. Location is good
Stayed in June 2024
Reviewed: 6 June 2024
Esraa
United Arab EmiratesKashim is good person
Stayed in June 2024
Reviewed: 6 June 2024
Rkon
Saudi ArabiaMarina was Really sweet person
Stayed in June 2024
Reviewed: 6 June 2024
Rkon
Saudi ArabiaMarina was good person
Stayed in June 2024
Reviewed: 6 June 2024
Siraj
Saudi ArabiaLocation near to Dubai internet city metro station
Marina and Rifadh were so nice… helping in quick checkout and keep my luggage
Stayed in June 2024
Reviewed: 5 June 2024
Christ
United Arab EmiratesBest team is front office pwint kotabai attque ashraf and last Umer
Stayed in June 2024
Reviewed: 5 June 2024
Zhamal
United Arab EmiratesThe hotel itself is nice, I had an apartments and was good.
Stayed in May 2024
Reviewed: 5 June 2024
Muhnad
Saudi ArabiaThanks Alsu from Guest Relations for assistance during the check out
Stayed in June 2024
Reviewed: 5 June 2024
Puru
IndiaWater service is not good need to improve
Azhar assist for check out well
Stayed in June 2024
Reviewed: 5 June 2024
John
United Arab EmiratesThe TV, it just a little bit problem on how to use TV casting. But anyway, it was fixed immediatey by the I.T. man.
Everything!
Stayed in May 2024
Reviewed: 4 June 2024
Anuj
United Arab EmiratesRoom cleaning, breakfast team ( they knew I have small baby sleeping in stroller) but still they were cleaning or arranging cutlery very loudly on side station that to at 7 am when restaurant has hardly 10 guests, imagine the sound in the empty restaurant how irritating can be.
Location, room size, facilities, check in, concierge, valet.
Stayed in June 2024
Reviewed: 4 June 2024
Christ
United Arab EmiratesGood reception team thank you Hiba zayneb Umar and kotaiba for your help all time
Stayed in June 2024
Reviewed: 4 June 2024
Muhammad
United Arab EmiratesLocation , room , quite , space of the room view is the best also there’s desk in the room , tables Marina at the check out was really nice
Stayed in June 2024
Reviewed: 4 June 2024
Nawaf
OmanZainab it’s a good one to help us in hotel
Stayed in June 2024
Reviewed: 4 June 2024
Chimezie
United Arab EmiratesThanks for zainab and marina from guest relation they made our stay perfect
Stayed in June 2024
Reviewed: 4 June 2024
جميله
OmanThnaks zainab for your support during our stay
Stayed in June 2024
Reviewed: 4 June 2024
Aurangzaib
United Arab EmiratesMr. Azhar hospitality and behavior was professional and fabulous.
Stayed in June 2024
Reviewed: 4 June 2024
Dr
United Arab EmiratesI love the room and the customer service
Stayed in June 2024
Reviewed: 3 June 2024
Joy
United Arab EmiratesThe corridors smells like cigarettes The staff are rude on the phone and concierge desk The lift takes a bit of time There is just soap in the bathroom no lotion
The rooms are lovely
Stayed in June 2024
Reviewed: 3 June 2024
Ahmed
Saudi ArabiaThanks for Mr Umer , zainab , hiba, marina, umesha , Joyce best team
Stayed in May 2024
Reviewed: 3 June 2024
Naser
KuwaitThanks zainab and umesha for their assistance perfect stay
Stayed in June 2024
Reviewed: 3 June 2024
Anand
United Arab EmiratesZainab from the client relation was very helpful from the beginning. I strongly recommend Mercure.
Stayed in June 2024
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