Zeughausgasse 9, 3011 Bern, Switzerland
#13 of 43 hotels in Bern
Guests' ChoiceBased on 1082 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.6
Facilities
8.7
Staff
9.0
Value for money
8.2
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 18, 2024
Alan
AustraliaPillows were uncomfortable.
Great location and walking distance to transport, food and shops - making this a great base to locate ourselves. A fantastic breakfast was included. The room was very quiet and well maintained. The staff were very helpful. Dinner in the restaurant located downstairs was nice. Some nice sights located within walking distance.
Stayed in May 2024
Reviewed: May 16, 2024
Alison
AustraliaAll good!
Excellent location and easy walk from the station. Staff were very friendly and helpful and were able to check us in early. Nice sized, quiet room. Lovely rooftop bar with amazing views over Bern.
Stayed in May 2024
Reviewed: May 16, 2024
Homa
United States of AmericaWaiting for the elevators.
Clean, comfortable room. Good restaurant, friendly staff, great location.
Stayed in May 2024
Reviewed: May 15, 2024
Sharyn
AustraliaThe bed was hard and the room was hot without the air con turned on, but they did help with extra bedding and a fan.
Great location, clean and friendly staff.
Stayed in May 2024
Reviewed: May 15, 2024
Stephen
United States of AmericaNo parking. We had some confusion about the validated parking discount in the Metro garage, as we weren’t told that we had to go to the service desk to get the discounted price, rather than introducing it in the machine, with a resultant $24 extra charge.
Very convenient centrally located hotel in the old city. Staff was great. Nice restaurant, with breakfast not included and a little pricey for what it included. COOP store next door to get a light breakfast. Rooms were clean and adequate. Comfortable beds.
Stayed in May 2024
Reviewed: May 12, 2024
George
United States of AmericaRooms were on the small size.
Nice clean hotel, excellent location for Bern
Stayed in May 2024
Reviewed: May 12, 2024
Victoria
United KingdomBathroom was very narrow. Desk in room was quite dusty.
Great location. Large room. Large and comfortable bed. Roof top bar.
Stayed in May 2024
Reviewed: May 11, 2024
Katarzyna
PolandNothing
Rooms
Stayed in May 2024
Reviewed: May 10, 2024
Nikolai
United KingdomThe location of the Best Western hotel is outstanding - right in the centre of the old town, very close - walking distance to key attractions, well connected with the public transport. The room was very clean, quiet, with in-room facilities for coffee/tea and overall very comfortable; the bathroom was modern with excellent walk-in shower. The Wi-Fi works well which is important too.
Stayed in May 2024
Reviewed: May 8, 2024
Mary
United States of AmericaNothing
Spacious room. Very clean. Pleasant staff
Stayed in May 2024
Reviewed: May 7, 2024
Mercedes
VenezuelaExcellent breakfast
Stayed in May 2024
Reviewed: May 1, 2024
James
PortugalJudith and Claudia were the most responsive and intuitive breakfast persons we have ever had in any hotel.
Stayed in May 2024
Reviewed: May 1, 2024
Edgar
GermanyExceptional location, just in the center of the city. You can reach walking all the main locations, but without the noise of the outer streets. The decoration is quite nice and neat. The hotel has a good restaurant, well recommended for breakfast or dinner.
Stayed in April 2024
Reviewed: April 28, 2024
Sharon
United States of AmericaIt is a bit of a challenge navigating the roads in the old town area.
The location was great. Was able to easily walk to the places we wanted to see. Rooms were clean and bed was comfy. Room had a fridge and free bottled water was provided. There is a coop grocery store next door which was easy to grab food.
Stayed in April 2024
Reviewed: April 25, 2024
Dina
KazakhstanRoom too small
Lovely staff, excellent location. Typical business hotel
Stayed in April 2024
Reviewed: April 24, 2024
Mark
AustraliaHard to control air con and breakfast was a bit wanting overall.
Contemporary feel, good beds.
Stayed in April 2024
Reviewed: April 24, 2024
Kirsten
United States of AmericaLoved it all
Staff was excellent. Location central. Accommodations were clean, comfortable, and spacious. We would definitely stay there again! Close to market.
Stayed in April 2024
Reviewed: April 23, 2024
Kim
United States of AmericaRoom very small. We had to go outside to get to our room. Shower was very small.
Stayed in April 2024
Reviewed: April 22, 2024
Christy
AustraliaThe glass bathroom doors
The room was the perfect size and very comfortable
Stayed in April 2024
Reviewed: April 21, 2024
Matthew
United States of AmericaNothing.
Boutique room was lovely and comfortable. Great breakfast great location.
Stayed in April 2024
Reviewed: April 20, 2024
Amanda
New ZealandI stayed in the annex and the rooms were not brilliantly soundproofed. The room above me sounded like there were elephants jumping around. May just be the age of the building and didn't worry me too much but was noticeable.
Brilliant location, right in the middle of the old town and next door to a supermarket with a great food hall. Short walk to the train station. Lovely staff and a great feel to the hotel. Quiet location. Would stay again!
Stayed in April 2024
Reviewed: April 18, 2024
Torbjoern
SwitzerlandThe doors to the toilet if made of glass so you see each other a bit.
Great view from rooftop bar.
Stayed in April 2024
Reviewed: April 15, 2024
Ilya
IsraelEverything was fine in the hotel. The location of the hotel is great ( in the heart of the city), the breakfast was wonderful and the staff was polite. We don ‘t think that there could be something better. We strongly recommend the hotel to the guests of Bern.
Stayed in April 2024
Reviewed: April 13, 2024
Efrat
IsraelBreakfast was OK, nothing special
Great location, excellent room. The room was clean, well designed.
Stayed in April 2024
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