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Reviews of Best Western Plus Hotel Bern This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Zeughausgasse 9, 3011 Bern, Switzerland

#13 of 43 hotels in Bern

Guests' Choice

Review Score

Based on 1105 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.6

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    8.2

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: December 5, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Fantastic location, clean and modern.

    Stayed in December 2023

  • Reviewed: November 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Boutique Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Incredible hotel & staff. Rated them 8 only because of the breakfast spread…that’s what let it down. The eggs are cooked and kept in a tray that’s not heated. :(

    Stayed in November 2023

  • Reviewed: November 8, 2023

    9.0
    Very nice hotel in the old town of Bern
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    The breakfast was a bit poor and it was in 2 rooms(but no staff to tell you that).

    The hotel is located absolutely amazing - in the old town center. The staff was friendly, the room was more than fine. The lamps were made very nice and comformtable. The room was very quiet and clean.

    Stayed in October 2023

  • Reviewed: November 5, 2023

    10
    Will stay again next visit to bern
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in October 2023

  • Reviewed: November 1, 2023

    9.0
    Great hotel close to public transport with exceptional staff!
    • Leisure trip
    • Couple
    • Business Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were very friendly and helpful, we even had a room upgrade! We loved the hotel restaurant and had a delicious evening meal. Excellent location near the train station.

    Stayed in November 2023

  • Reviewed: October 30, 2023

    10
    Outstanding hotel. One of the best in Bern.
    • Leisure trip
    • Couple
    • Business Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The loud people screaming and fighting in the streets outside of the hotel between 2 am to 6 am. Are there no police in Bern?

    Excellent staff, excellent bar, excellent restaurant, and comfortable room.

    Stayed in October 2023

  • Reviewed: October 30, 2023

    8.0
    Lovely 2 night stay at Hotel Bern! Easy access to all the sights and a robust breakfast to start the day
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms were a bit small and hard to temperature control

    Great location and a really wonderful breakfast!

    Stayed in October 2023

  • Reviewed: October 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was very firm.

    The room was very clean, it was close to the station, the staff were friendly and had good amenities.

    Stayed in October 2023

  • Reviewed: October 25, 2023

    10
    Perfect stay
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great

    Excellent location at the entrance to old town and 10 min walk from the train station. Very clean, comfortable bed with down pillows. If you’re not having breakfast at the hotel, there is Coop supermarket next door with coffee and many breakfast options.

    Stayed in October 2023

  • Reviewed: October 25, 2023

    9.0
    Look no further
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    The rooftop terrace was closed on Sunday and there was no gym in the hotel. I could hear people above me pacing and moving furniture however it was not a deal breaker and it stopped rapidly.

    Boutique vibe in this hotel close to all attractions and historical city centre. I arrived early and not only did they keep my suitcase, they allowed me to check-in 1 hour before the usual 3pm check-in time. The room was lovely and had this 5 stars hotel feel. Everything was fantastic.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    Great location for exploring Bern
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Comfortable and modern

    Stayed in October 2023

  • Reviewed: October 18, 2023

    8.0
    convenient
    • Business trip
    • Family with young children
    • Business Room
    • Stayed 1 night
    • Submitted from a mobile device

    looftop bar was closed

    location and check out time

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    Convenient place to stay while in Bern
    • Leisure trip
    • Family with young children
    • Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    We had the suite in another building. To get to that building , there are stairs ( 3 rather high steps). And to get into our suite, we need to climb another stair with 3 high steps again. We enjoyed the room but wish there were ramp instead of stairs.

    Location of the hotel is right in the center, convenient to get around. Breakfast choices are good and sufficient. Staffs at breakfast room are gentle. We also like the hotel lobby.

    Stayed in September 2023

  • Reviewed: October 16, 2023

    9.0
    Great Hotel at the City Center
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    I have nothing negative to mention. I believe I got my money's worth.

    The location is perfect, right at the old part of the city center. The staff helpfulness and friendliness was a highlight. I must empathize that the bathroom was well equipped, modern and very clean. I got to enjoy the Atika Bar at the rooftop. It is splendid! Breakfast was diverse and fresh. The personnel was very attentive to make sure nothing was missing at the buffet. Although the hotel does not have its own parking, they offer an overnight price with a nearby parking that is a really good price.

    Stayed in October 2023

  • Reviewed: October 15, 2023

    9.0
    Quick stop on the way to Zermatt. Explored Bern.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No dislikes

    Clean, comfortable, friendly, good staff, great location

    Stayed in September 2023

  • Reviewed: October 13, 2023

    9.0
    great value, great service
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small room

    very clean, Swiss vibes all over, Swiss staff very cool roof top bar w reasonable pricing close to the Bundeshaus and w 360 views all around. Attached restaurant also very nice, reasnable pricing and classic Swiss menue.

    Stayed in October 2023

  • Reviewed: October 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 6 nights
    • Submitted from a mobile device

    No air conditioning in the room

    Location

    Stayed in October 2023

  • Reviewed: October 2, 2023

    10
    Perfect place to stay in Bern
    • Leisure trip
    • Travelers with friends
    • Business Room
    • Stayed 4 nights
    • Submitted from a mobile device

    We didn’t have a room with city view . We can see the opposite room on the side of our room

    Very good location in the old town. Near the main train station.

    Stayed in October 2023

  • Reviewed: September 30, 2023

    10
    Very nice hotel in an excellent location.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    Nothing that I didn't like about this hotel.

    For some unknown reason we were given a very large room with a bay window. Great for a multiple night stay, unfortunately we were only there for one night. I wish I had booked a longer stay. Excellent location in the Old Town. Very friendly staff. Accessible by car with a convenient location in front of the hotel to unload your car. They give you a 17% discount if you park at the Rathaus underground parking garage, about 10 minute walk away from the hotel, 24.90 CHF per night. Very comfortable Queen size bed with comfortable pillows. Nice restaurant with excellent breakfast buffet. Hotel ahs A/C and modern lift.

    Stayed in September 2023

  • Reviewed: September 29, 2023

    10
    Excellent location, excellent staff, excellent hotel! Highly recommended!
    • Leisure trip
    • Couple
    • Boutique Room
    • Stayed 3 nights

    Nothing really. An in-house laundry would have been nice, but you can't have everything.

    Great location in the Altstadt, very close to some of the important attractions in the city, located in an historically significant building. The room was very tidy and comfy and we absolutely loved the shower! (I know it's an odd thing to comment about, but at the end of a long day it was luxury) Breakfast was a very generous buffet that had everything we wanted. The staff were excellent and very professional.

    Stayed in August 2023

  • Reviewed: September 29, 2023

    9.0
    Great hotel in the heart of Bern’s old city center, easy walk anywhere! I would stay here again.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Liked everything.

    Location was in the center of the old town, and only 10 minutes walk from the train station. There are 2 large super markets next door. The hotel is modern, rooms had AC, mini fridge, coffee maker with Nespresso coffee, bottled water, soap, shampoo, conditioners, and many more amenities. Beds were comfortable. Hotel had a well staffed lobby that were efficient and helpful. I highly recommend this hotel.

    Stayed in September 2023

  • Reviewed: September 29, 2023

    8.0
    Great location
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed was a bit hard but got used to it. There is a decorator lamp hanging from the ceiling at shoulder height between the bed and the corner chair. You can’t miss it. My husband hit it 4 times, causing him to crash into the bed, bruising his shin. A visiting friend also walked into it when he went to check out the view from the window. This is a hazard and should be removed.

    Great location. Receptionists all very helpful and knowledgeable about how to get around. Room basic, very compact . Coop next door is handy if you don’t have breakfast at the hotel. Their bars and restaurants are reasonably priced. Roof top bar has excellent views of the mountains.

    Stayed in September 2023

  • Reviewed: September 26, 2023

    8.0
    Excellent hotel in a fantastic location and with a first class restaurant, fully recommended
    • Leisure trip
    • Couple
    • Business Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Lack of some tools like hairdryer and slippers Bathroom very large and comfortable but lacking a shelf or surface to lay things

    Location right in the city center in a unique building , excellent restaurant and scenic roof bar, comfortable room, welcoming and helpful staff

    Stayed in September 2023

  • Reviewed: September 24, 2023

    8.0
    Very good choice!
    • Leisure trip
    • Couple
    • Business Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location was a short walk from the train station and located in old town. It was amazingly quiet at night for sleeping despite being so near the business of Old Town. Staff was friendly . THe restaurant staff suggested 3 minutes down the road was excellent. Luce galleria.

    Stayed in September 2023

  • Reviewed: September 22, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Loves the location, the rooftop bar and the breakfast.

    Stayed in September 2023

Showing 76 - 100

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