Ruta 225 (Km 27), 5550000 Puerto Varas, Chile
#7 of 40 hotels in Puerto Varas
Guests' ChoiceBased on 50 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
9.4
Facilities
9.4
Staff
9.5
Value for money
8.5
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: April 3, 2024
Designtiger
United KingdomBreakfast was perhaps a bit slow and our shirts came back unironed from the laundry.
The location is excellent to explore the sights around the Eastern part of the lake. AWA is directly on the shore of Llanquihue with fantastic views over the vulcano. There is a little beach to relax if you have time. It's great if you have a room at a higher level with those views. Nice welcome drink and we had half board, i.e. dinner in the hotel restaurant which was very good and came with two glasses of wine included. The head of excursions was fabulous and extremely helpful - we only had one full day but he sorted us out with three activities and tips.
Stayed in February 2024
Reviewed: February 28, 2024
Rosamond
United KingdomNothing
Lovely position and excellent staff
Stayed in February 2024
Reviewed: February 2, 2024
Alexandra
United KingdomThe pool/spa area was nice but needed some extra cleaning to get it up to the standard of the rest of the hotel. The windows could have also done with some extra cleaning to allow you to appreciate the view even more.
The staff were excellent - very friendly and helpful. The restaurant staff in particular remembered preferences and showed a lot of attention to detail. The food in the restaurant was delicious - local and innovative. The menu was short but changed every day. Breakfast selection and quality was also good.
Stayed in January 2024
Reviewed: October 7, 2023
George
United KingdomNothing
Location, food, a fireplace in the bedroom, the views and the kindness of the staff.
Stayed in October 2023
Reviewed: July 25, 2023
Heinrich
ChilePool was not available, a pity in the middle of the holidays season (was not brought up ahead of arrival). Subpar gym. Little issues with the dining area (weird table disposition, loud music, twee service).
Location and views are great. Beautiful, modern architecture. Conmfortable rooms. Accomodations are stellar.
Stayed in July 2023
Reviewed: July 13, 2023
Bernadette
United KingdomService was slightly slow (sorry! Maybe we are too rushed!) and limited food options. We don’t eat beef so didn’t have much choice
Wow, amazing setting, views, atmosphere, interior! Staff were friendly and welcoming! Spa treatments were excellent. The fires in the room created a hygge experience we will always remember
Stayed in June 2023
Reviewed: April 10, 2023
Jen
United KingdomNo complaints - just the swimming pool was a bit chilly
Really amazing architecture and design. Very friendly service. Fantastic bedrooms with wonderful views. Lots of cosy spaces and amazing log fires even in the bedrooms.
Stayed in April 2023
Reviewed: March 25, 2023
William
United States of AmericaA little too far from Puerto Varas.
stunning view of Volcán Osorno and wonderful staff.
Stayed in March 2023
Reviewed: February 26, 2023
Javier
Chilerestaurant is expensive and it is ok, but no so good
place is very nice the room in the village has a fantastic view
Stayed in February 2023
Reviewed: February 7, 2023
Jasmin
United KingdomService a bit hit and miss
Amazing food Stunning views Big comfy rooms Brilliant excursions
Stayed in February 2023
Reviewed: February 6, 2023
Amanda
United KingdomOccasional slow restaurant service, but food itself was delicious.
Beautiful location, Helpful service.Having kayaks and bicycles and indoor pool and spa available as well as lake was great.
Stayed in February 2023
Reviewed: December 12, 2022
Julio
Argentinadinner.
Stayed in December 2022
Reviewed: December 11, 2022
Miriam
United States of Americathe staff was amazing ! especially the manager Susan…. she went above and beyond to help us resolve some car rental issues that we had… thank you Susan …
Stayed in December 2022
Reviewed: November 6, 2022
Michael
United States of AmericaThe view is amazing!
Gorgeous property with wonderful attentive staff.
Stayed in November 2022
Reviewed: October 19, 2022
Joseph
United KingdomAmazing friendly staff Interesting architecture Excellent view of lake and volcano
Stayed in October 2022
Reviewed: May 7, 2022
Dmitry
United States of Americaneed some maintenance, time is doing it’s work even on a prettiest design. staff could be more attentive to little details.
location, design, restaurant
Stayed in May 2022
Reviewed: April 23, 2022
Zachary
United States of AmericaDrop dead gorgeous views
Stayed in March 2022
Reviewed: April 16, 2022
Romina
Chilethe indoor pool had no working light so the pool looks too dark to use it at night, and also the massage pool was not working,
it’s a small hotel but all the spaces are very well thought, it’s very comfortable and the view of the lake is magnificent!!
Stayed in April 2022
Reviewed: April 13, 2022
Ryder
United KingdomNothing negative at all
Amazing will definitely return
Stayed in April 2022
Reviewed: January 10, 2022
Juliana
GermanyFood
Location and decor are great. Meals were slow. Only little choice for lunch and dinner and too „creative“ for our taste.
Stayed in January 2022
Reviewed: December 14, 2021
Camila
ChileI like the location is very quiet and peaceful. Rooms are amazing with a fantastic view and everything you need. It is a pricey hotel but the standards are definitely good. Very good service and spa.
Stayed in November 2021
Reviewed: November 1, 2021
Kevin
ChileThe air conditioning in our room never worked properly. As the room has huge windows this meant excessive heat.
Fantastic views of Lago Llanquihue and Volcán Osorno. Very friendly and efficient staff.
Stayed in November 2021
Reviewed: August 18, 2021
Marco
ChileBreakfast could be better
View from the room. Its really quiet. Excellent acommodations
Stayed in July 2021
Reviewed: June 20, 2021
Antoine
ChilePool was closed for maintenance
The beautiful architecture of the hotel The villa The room 51 (spectacular view and exclusive) The delicious food
Stayed in May 2021
Showing 1 - 25
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