Ecuador 299, 2520000 Viña del Mar, Chile
#14 of 45 hotels in Viña del Mar
Guests' ChoiceBased on 175 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
8.9
Facilities
8.8
Staff
9.2
Value for money
8.3
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 4, 2024
Marx
SwitzerlandA bit noise from the street
Good location, in walking distance to beach and casino, spacious room, easy parking
Stayed in March 2024
Reviewed: April 24, 2024
Catherine
United States of AmericaNothing
The location and the front desk staff
Stayed in March 2024
Reviewed: April 16, 2024
Al
United States of AmericaGood location for the quick stay in the city, somewhat close to a handful of attractions. The room was nice, spacious and comfortable and exceeded our expectations. Very friendly staff and breakfast buffet was varied and excellent.
Stayed in April 2024
Reviewed: April 3, 2024
Rob
United States of AmericaNothing
Great locaton.
Stayed in March 2024
Reviewed: April 1, 2024
Javier
ChileNot very good acoustic insulation.
Breakfast was the best.
Stayed in March 2024
Reviewed: March 15, 2024
Lsich
United States of AmericaWe were placed in the front of the building and it was noisy .
It’s clean, complete with amenities & has a good location. The transfer & tour driver Boris was very helpful. Good choices of breakfast items.
Stayed in March 2024
Reviewed: February 22, 2024
Pamela
Chileno hard copy of the menu, we had to read it off the waiter's mobile.
excellent dinner service at the restaurant, very good breakfast, all staff extremely kind & accommodating, good parking, walking distance from the church.
Stayed in February 2024
Reviewed: February 18, 2024
Jorge
United States of AmericaNothing
Everything was perfect. Every year I use marina del Rey to stay in Viña Del Mar
Stayed in January 2024
Reviewed: January 29, 2024
José
ChileWifi no funcionaba
Amplitud de dormitorio
Stayed in January 2024
Reviewed: January 22, 2024
Michael
New ZealandGreat staff!
Stayed in January 2024
Reviewed: January 15, 2024
Diego
CanadaNothing to say
The location is great. A bus stop and a subway station are nearby, as well
Stayed in January 2024
Reviewed: December 29, 2023
Mariajose
New ZealandThis hotel it's a little gem. Very well located, the room was big and comfortable, had an amazing hill view. Bed was comfortable and the breakfast was stellar!!! Make yourself a favor and don't look any longer. As a bonus, the peruvian restaurant across the road is AMAZING!
Stayed in December 2023
Reviewed: December 29, 2023
Mariajose
New ZealandLong story short we had such an amazing time that we rebooked straight away to stay another 4 nights
Stayed in December 2023
Reviewed: December 29, 2023
Carlos
IsraelGreat value for money, great location, very helpful and kind staff, clean and quiet, and very good breakfast.
Stayed in December 2023
Reviewed: December 24, 2023
Alonso
Mexico.
.
Stayed in December 2023
Reviewed: December 22, 2023
Shari
CanadaThe internet connection wasn’t great! The placement of the shower was strange. It was at the door to the room.
The staff was fantastic! Breakfast was very good.
Stayed in December 2023
Reviewed: December 22, 2023
Carlos
ChileTodo en general
Stayed in December 2023
Reviewed: December 21, 2023
Chaim
United States of AmericaA nice, pleasant hotel, centrally located in Viña del Mar, clean, comfortable, very nice staff.
Stayed in December 2023
Reviewed: December 20, 2023
Mary
United States of AmericaBreakfast breads were dry and tasteless.
Dinner was fabulous and very affordable.
Stayed in December 2023
Reviewed: December 4, 2023
Soto
ChileSafety on the neighborhood. . .
Stayed in December 2023
Reviewed: November 24, 2023
Erik
NetherlandsI had a suite and It was very big and comfortable. The location is also good. They also have free parking
Stayed in November 2023
Reviewed: November 16, 2023
Anabella
United States of AmericaTranquility
Stayed in November 2023
Reviewed: October 11, 2023
Luis
United States of AmericaGood location, breakfast was ok
Stayed in September 2023
Reviewed: September 28, 2023
Huerta
ChileNothing
Excelent atention from the staff
Stayed in September 2023
Florianópolis, Brazil
Binz, Germany
Chelyabinsk, Russia
Panama City, Panama
Ingleton, UK
Chişinău, Moldova
Pietermaritzburg, South Africa
Binježevo, Bosnia-Herzegovina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content