Santa Maria 2828, Providencia, 7520423 Santiago, Chile
#20 of 209 hotels in Santiago
Guests' ChoiceBased on 109 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
9.3
Facilities
9.0
Staff
9.5
Value for money
8.8
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Sergio
GermanyInternet 🛜. Time to time the Signal was gone. Fitness Studio quite small, but enough when you are alone.
Personal sehr freundlich. Top Location Komfortable
Stayed in April 2024
Reviewed: April 21, 2024
Neil
New Zealandgreat location, kind and super friendly staff and our food (dinner and breakfast was Great!)
Stayed in April 2024
Reviewed: April 14, 2024
Joan
United States of AmericaNothing
Everything went well
Stayed in March 2024
Reviewed: March 26, 2024
Robert
United KingdomGood room and excellent breakfast. Hotel in walking distance of shopping mall, sight seeing bus tour and restaurants.
Stayed in February 2024
Reviewed: March 24, 2024
Malgorzata
BelgiumLimited choice at breakfast compared to other hotels of this standard we stayed in Chile and only served as of 7 a. m., air conditioning not working correctly, plastic bedsheets giving a constant feeling as if the bed had a built-in heater and making it impossible to sleep.
Location, size of the room, private parking.
Stayed in January 2024
Reviewed: March 19, 2024
Joan
United States of AmericaBathrooms are a little small but adequate
The location is great. Across the street is the tallest building and the first 5 floors of this 64 floor building is a mall. The staff at hotel are so helpful and being a smaller hotel they have everything you could want. The rooftop pool with the city as a backdrop is breathtaking. We were going on a Princess cruise and for a fee the hotel has a car to take you right there with an advance notice. Breakfast was pretty good with many choices. Dinner outside on the lovely patio was also very good. Staff at front desk during the day are very helpful and go out of their way to help you. I highly recommend this hotel in a good and safe area for your stay in Santiago.
Stayed in March 2024
Reviewed: March 16, 2024
Richard
United States of AmericaWhatever was requested was seen to prompt.
Stayed in March 2024
Reviewed: March 13, 2024
Dezider
AustraliaThe bed was a little too soft for our liking.
The staff were all fantastic. Friendly & helpful. Hotel within walking distance to Sky Costanera and huge shopping centre.
Stayed in March 2024
Reviewed: March 1, 2024
Mariah
AustriaWe stayed in the suite on the top floor and it was the perfect, comfortable end to one month of adventure and trekking in Patagonia before we flew home. The isolation up there was such a luxury. We loved the outdoor pool and sun lounge area as well, and the massive room was so comfortable. Hope to stay again on our next trip through Santiago!
Stayed in February 2024
Reviewed: February 20, 2024
Mary
United KingdomThe rooms are spacious and welcoming. The location is quiet but it’s easy to get around.
Stayed in February 2024
Reviewed: February 19, 2024
Graham
United KingdomHelpful attentive staff.
Stayed in February 2024
Reviewed: February 16, 2024
Marcio
BrazilOld air conditioning in the window wall. Then the curtains (from the ceiling to the floor) should be kept open if AC is on (which is the case in the summer). So the room in the morning was either too warm or too light.
Location is great, close to the Costanera center and several restaurants, shops, cafes. Clean and friendly staff.
Stayed in February 2024
Reviewed: January 29, 2024
Fedor
NorwayMaybe invest in an espresso machine for breakfast? In the summer, rooms on the street side become very hot.
Location is very convenient. Special thanks to the people at the desk!
Stayed in January 2024
Reviewed: January 28, 2024
Georgiana
United States of AmericaEverything was lovely, no Complaints
The location is not ideal for sightseeing In Santiago. Nice room, good breakfast and friendly helpful staff. It has a nice rooftop pool. Close to the business district and a short walk to restaurants and the hop on hop off bus tour. The hotel can give you tokens for a discount. They were very accommodating and let is keep our room until six pm so we could shower and get ready for our late flight home to the USA. I highly recommend them.
Stayed in January 2024
Reviewed: January 22, 2024
Leta
CanadaRoom was large and clean. Pool was great. The staff was friendly and helpful.
Stayed in January 2024
Reviewed: January 14, 2024
Steve
United KingdomHaving to leave
Very helpful
Stayed in December 2023
Reviewed: January 14, 2024
Dr
SpainAn idyllic hotel with sublime staff and top location. Highly recommended place if you’re visiting the city. From reception, to service team, they were all just amazing. Very helpful and friendly people who have done their best in their hands to make us feel like at home. The breakfast was of a wide range, the pool was always quiet, and the rooms kept at high standards -although perhaps they need a bit of an update-.
Stayed in January 2024
Reviewed: January 9, 2024
Christine
United KingdomBreakfast is very limited and often bread was stale
Location excellent - staff lovely
Stayed in January 2024
Reviewed: January 8, 2024
Jordan
United KingdomThe breakfast lets the place down, I’ve had it several times since there is nowhere else local. Coffee is ok but overall pretty poor.
Location is great, easy to get to in a car and easy to walk into the city. No stress.
Stayed in December 2023
Reviewed: December 28, 2023
Rick
United States of AmericaBed too soft and mattress old.
Location. Rooftop pool. Dinner.
Stayed in December 2023
Reviewed: November 21, 2023
Yuanjie
GermanyNothing
Good location, kind staff, clean room, everything good
Stayed in November 2023
Reviewed: November 14, 2023
Ignacio
ArgentinaEverithing was just fine, the breakfast, the room and also the location close to Costanera Center
Stayed in November 2023
Reviewed: November 7, 2023
Sandra
GermanyCleaning lady threw out staff that belonged to me without having indication to be thrown out plus took Covina off the table first night which were my spare to buy water bottle. Tips are always happening at last day of stay not on first
Great breakfast, super friendly staff who was very helpful and supportive. The atmosphere was great and felt like home at friends
Stayed in November 2023
Reviewed: September 23, 2023
Benjamin
HungaryWindows need to be better because noise coming inside ( but the whole Santiago has very poor quality windows )
Everything was good.
Stayed in September 2023
Saluzzo, Italy
El Chalten, Argentina
Melbourne, Australia
Aerzen, Germany
Badbruck, Austria
Montesilvano, Italy
Villajoyosa, Spain
Wuyishan, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content