1215 Avenida Philippi, 5620000 Frutillar, Chile
#11 of 38 hotels in Frutillar
Guests' ChoiceBased on 32 hotel reviews
9.2Cleanliness
9.6
Comfort
9.5
Location
9.9
Facilities
9.2
Staff
9.6
Value for money
8.8
Free WiFi
9.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: March 7, 2024
Javier
ArgentinaTo Noisy
Bed
Stayed in February 2024
Reviewed: February 15, 2024
Christopher
GermanyBreakfast could have more natural options, like fruit or vegetable juices
Stayed in January 2024
Reviewed: January 17, 2024
Lorraine
United States of AmericaThe Casa was great but the the bandurrias were pretty loud in the morning. However, they can't do anything about them!!
We liked the manager; she was very helpful as were all the staff. The Casa is delightfully decorated. The Breakfast was super. They had good suggestions where to have dinner. It was in full view of the new theater.
Stayed in January 2024
Reviewed: November 27, 2023
Michael
United KingdomCould have done with a second comfortable chair in the bedroom
Breakfast was very good
Stayed in November 2023
Reviewed: August 20, 2023
Carlos
AustraliaI recently had the pleasure of staying at Casa Ayacara, and it was an unforgettable experience. The exceptional service, made my stay truly memorable. The hotel’s prime location made easy to explore Frutillar and my room had an amazing view of the lake. Highly recommended!
Stayed in August 2023
Reviewed: April 4, 2023
Ginna
United States of American/a
lovely location near everything we wanted to do. staff was thoughtful and helpful. excellent stay! gorgeous view of the lake and volcano!
Stayed in April 2023
Reviewed: March 11, 2023
Liam
United KingdomService in cafe below, where the food for the hotel is served, is very slow.
Great location and friendly staff. Beautiful big room.
Stayed in February 2023
Reviewed: January 21, 2023
Jessica
United States of AmericaThe hotel has a great location right on the lake and we could walk out the door and enjoy the town. The breakfast was lovely. The bed was very comfortable and the room was spacious.
Stayed in January 2023
Reviewed: January 15, 2023
Joseph
United States of AmericaThe building can be a bit noisy if guests are not quiet.
Nice breakfast room. Good breakfast, nice people
Stayed in January 2023
Reviewed: January 4, 2023
Nathalie
United States of AmericaN/A
Super nice staff
Stayed in January 2023
Reviewed: December 22, 2022
Julie
United States of Americaloud birds in frutillar (delightful during day but can effect sleep), staff with limited english
great location, the MOST comfortable bed (I usually have difficulty sleeping in hotels but slept amazingly which was so needed), helpful staff, good value, great breakfast
Stayed in December 2022
Reviewed: December 20, 2022
Joseph
United States of Americaall great
Wonderful room with view, great living room for guests, great service and great breakfast!
Stayed in December 2022
Reviewed: November 16, 2022
Krista
United States of AmericaNot the hotel's fault but there are squawking birds outside starting at sunrise, don't plan on sleeping in!
Perfect lakefront location within easy walking distance of everything in Frutillar Bajo. Breakfast was hearty and delicious. The hotel was charming with modern amenities.
Stayed in November 2022
Reviewed: July 25, 2022
Vittorio
Chilethe birds in Frutillar screamed throughout the day
Historic
Stayed in July 2022
Reviewed: March 20, 2022
Daniel
United States of AmericaNada
The hotel team Margara and Alex are excellent hosts. Would love to go back. Mucho gracias!
Stayed in March 2022
Reviewed: January 17, 2022
Stephen
United States of AmericaIf someone is staying above you, then you’ll think it’s a herd of elephants when they walk. Breakfast is very, very light. Nothing warm except the coffee.
Beautiful house with giant rooms and fantastic views and awesome staff.
Stayed in January 2022
Reviewed: January 6, 2023
Anonymous
United States of AmericaWanna sleep past 6:30am???? Forget about it! A large flock of noisy birds (Bandurrias) start up at daybreak. And should you want to commiserate over a cup of coffee, forget about that too! No servicex until 8am. And no, nothing else is open there at 6:30am. Internet works tho’.
Nice location, well preserved old hotel
Stayed in January 2023
Reviewed: April 17, 2024
Diaz
United States of AmericaThere are no comments available for this review
Stayed in March 2024
Reviewed: March 15, 2024
Cristobal
ChileThere are no comments available for this review
Stayed in March 2024
Reviewed: November 10, 2023
Duane
United States of AmericaThere are no comments available for this review
Stayed in November 2023
Reviewed: September 30, 2023
Laurich-mcintyre
United States of AmericaThere are no comments available for this review
Stayed in September 2023
Reviewed: April 25, 2023
James
United States of AmericaThere are no comments available for this review
Stayed in March 2023
Reviewed: March 19, 2023
Mark
United KingdomThere are no comments available for this review
Stayed in March 2023
Reviewed: February 17, 2023
Juan
ChileThere are no comments available for this review
Stayed in February 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content