Be careful if you want to clean your clothes at the laundry: prices are very high!!!!!!!!!!

Excellent location in front of the sea. Easy to find. Comfort very good. Breakfast good: quality and quantity. Kindness of the staff. Parking inside the hotel.

Stayed in April 2024

None but I would recommend the staff tell tourist of the time difference when they arrive.

Amazing location and we got a suite which was amazing!! The price was unbeatable. The views from the room were so beautiful! Breakfast was great and love that it was early. Great location.

Stayed in April 2024

The WiFi was not available for the cabins which could be a nuisance for some. I was ok with that. The waste baskets in the bathrooms could be larger given they recommend not to throw anything in the toilet.

The views were spectacular and the staff were great especially Francisco and Paula. They were so patient and helpful. The dinner was amazing! Compliments to their chef.

Stayed in April 2024

Rooms were heated too much for the outside weather conditions

Great location close to all the restaurants and shops. But on the route to the port so you need to keep the windows shut when a boat comes in. Staff were outstanding.

Stayed in April 2024

Wonderful rooms great view

Stayed in April 2024

Location. Right on the front and close to majority of good restaurants and centre of town.

Stayed in March 2024

Very poor and dirty bathroom. Had to have the showerhead replaced (the water squirted up on the ceiling) and the basin tap mended. But the grime around the bath and its fittings remained..

Lovely public spaces. Spacious and tasteful. Nice bedroom.

Stayed in February 2024

Great shower, heated floors, wonderful breakfast

Stayed in February 2024

the breakfast was delicious

Stayed in December 2023

You have to pay extra for a room with a view, but the windows are so lousy that the traffic on the coastal road below keeps you awake

Wonderfully located location, very good breakfast

Stayed in February 2024

No fridge in room.

Great location, very comfortable, charming staff.

Stayed in February 2024

After the breakfast is over until 4 in the evening there is no option for a glass of wine or coffee or anything at all. For a hotel of its size this is a big disappointment

Nice locations. Rooms with the sea view were very nice. We had to spent a night in a regular room also, it was nice and clean but definitely smaller

Stayed in January 2024

Staff didn’t go out of their way to help out much

Proper hotel room, clean, good showers, and luxurious overall. Extensive breakfast buffet!

Stayed in January 2024

The windows in the room were quite thin and the hotel is located on a busy road so it’s quite loud. Nothing ear plugs couldn’t fix but it was noticeable

The staff were fantastic. Very helpful and accommodating. We were upgraded to a bay view which was nice. The lounge area is fantastic for relaxing and also having a couple drinks after a long day. It has a restoration hardware vibe going with a great view of the bay. The breakfast buffet has a nice selection and a great view!

Stayed in December 2023

Location, room, and facility

Stayed in December 2023

The room’s heating system made the room a bit too warm for us.

Very nice hotel.

Stayed in December 2023

No information desk re Puerto Natales or tours and no brochures around. We asked for a map and were given a B,&W photocopy of a bus map with some stops. For such a top class hotel you would expect good information available. We stayed 5 nights and noticed the room floor was not hoovered and how furniture built up dust on the surface. From 5.00 am the trucks noise wakes you up as the hotel is right on the main road.

View from the hotel were amazing,

Stayed in December 2023

It was super expensive! They changed the rates the last night, there were a ton of hidden fees. There was no early check in, lack of hangers, faucet loose, air and wind came through the window, outlets that did not work, furniture that was loose and even broken.

The bed, pillows, tv, shower and breakfast were amazing! Especially the bed!

Stayed in December 2023

The bathroom leaked and the resident in the room below complained about a water leak. You could see that there were holes at the base of the shower door. My friend called to see if there was a waterfront room available and the cost was $280 not the outrageous price I paid. In addition, our third party could not attend and they did not allow for a reduced fee. I will not return.

Breakfast was amazing. Coffee was early and perfect for travelers. The view was spectacular. Ability to open windows was great. Spacious. Nice furniture.

Stayed in November 2023

NA

Pretty much everything. After camping in the park - was great to be back to the city with all comfortable hotel services

Stayed in December 2023

Tv was broken, room too warm , no where to park to check in

Stayed in November 2023

There were no drinking water bottles in the room, instead they suggested using filtered water dispensing station. Issue is that there was one station on each floor and each of them were either not dispensing water at all, or water we just "trickling" out - I noticed people pulling up a chair and sitting for 5-10 minutes just to fill up a bottle. When I mentioned this to hotel staff, they knew about the issue and advised that the filter element in each was clogged and was not dispensing. They also suggested to drink right out of the tap, which was yellow colored, which can discourage tourists - I know we were not comfortable drinking it. We had to go purchase water for our entire stay which was inconvenient. We had Wi-Fi issues on our room, they changed our room and it improved. Otherwise, everything else was good. Thank you!

Location, staff, service, food was great! View was good!

Stayed in October 2023

X

Location and staff

Stayed in September 2023

During our stay the hotel was undergoing renovation on the floors below which meant a little noise. The hotel offers self serve filtered water from a dispenser by the lifts, the provided carafes took an absolute age to fill, the dispensing button had to be pushed in with significant pressure throughout this slow delivery.

Lovely location on the lake front. Our corner room had fantastic views ranging over approx 240 degrees. Breakfast was excellent, you could see the impact of Covid with everything offered in single person portions which is probably one of the few ongoing benefits from that time. We visited in Winter and hotel was lovely and warm. Staff were very friendly and we made use of the luggage store on the day we departed, most useful.

Stayed in August 2023