José Victorino Lastarria 299, Santiago, Chile, Downtown Santiago, 8320126 Santiago, Chile
#26 of 209 hotels in Santiago
Guests' ChoiceBased on 428 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.0
Staff
9.4
Value for money
8.5
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 6, 2024
Jaqueline
AustraliaStaff were very helpful and the location of this hotel was in a very convenient location. It was surrounded by restaurants it was also in walking distance to the main center (approx 20mins). Rooms were comfortable and breakfast service had a good variety.
Stayed in March 2024
Reviewed: May 5, 2024
Narelle
AustraliaNil
This property was outstanding…superb location and facilities. The staff were extremely helpful and went out of their way to help us.
Stayed in April 2024
Reviewed: April 24, 2024
Frank
FranceManager of hotel to fix payment issues
Stayed in April 2024
Reviewed: April 19, 2024
Steve
United States of AmericaExcellent accommodations, location and staff. Would absolutely stay here again and recommend Cumbres to everyone.
Stayed in April 2024
Reviewed: April 16, 2024
Janice
United KingdomSadly the pool was out of action and we were hoping to swim.
Lovely building. Very comfortable bed and modern en-suite bathroom. Staff were welcoming and friendly. Breakfast had a good selection. Nice location with buzzy atmosphere and good bars and restaurants.
Stayed in April 2024
Reviewed: April 15, 2024
Sharmi
United Kingdom- staff were incredibly helpful. There was an error in my booking but the reservations team were very helpful and went out of their way to get it sorted for me. - reception staff are great, very friendly and had some great suggestions for dinner places nearby. - large comfortable room, very quiet and peaceful sleep! Really nice amenities provided in the rooms. - good breakfast on the rooftop
Stayed in April 2024
Reviewed: April 14, 2024
Charlotte
CanadaThat we needed to log in the wifi with user ID and password every time
The room is exceptional clean and spacious; all staff members we met were very friendly and helpful; the location is very centrally located
Stayed in April 2024
Reviewed: April 13, 2024
Robert
United States of AmericaBreakfast was not great. Scrambled eggs were very runny. Pool, restaurant and bar were closed (off-season?). Street vendors and loud street music at night.
Excellent hotel in great location. Perfect for walking to museums, parks, shops, etc. Staff was very accommodating and helpful. Shower, toilet area clean and nice. Paid to upgrade room (larger). Nice to have two chairs and table in addition to nightstands and bedside lights.
Stayed in April 2024
Reviewed: April 13, 2024
Barbara
United States of AmericaBeautiful hotel. Great location. Great breakfast. Very nice staff.
Stayed in March 2024
Reviewed: April 12, 2024
Sheena
New ZealandThe lighting in the rooms was poor. Quite dark
Location was fantastic Modern and clean Quiet- no street noise Helpful staff
Stayed in April 2024
Reviewed: April 11, 2024
Ursula
SwitzerlandVery well situated hotel, comfortable hotel rooms very clean and friendly staff.
Stayed in April 2024
Reviewed: April 10, 2024
Richard
United KingdomWe arrived on Sunday to find that the roof top and downstairs bar, restaurant and pool were closed. Felt more like a concierge apartment block rather than a hotel. Later found out from staff that outside pools are closed after a certain date by government order. Pity, it had a great view and was one of the reasons we picked this hotel. The hotel had some great design features but is starting to show its age. Both the toilet and shower doors were often difficult to open. There were no power sockets by the bedside.
The hotel was ideally situated in Lastarria where there were some great bars and restaurants. Stayed two days one of which had the breakfast, which was very good and the other one ‘to go’, again not bad as catching an early flight. The bed was extremely comfortable.
Stayed in April 2024
Reviewed: April 7, 2024
Adam
United States of AmericaGreat location in a very cute neighborhood. The staff were helpful and the room was clean and comfortable.
Stayed in March 2024
Reviewed: April 7, 2024
Leslie
United KingdomOne day milk was off at breakfast. It was an effort to get the staff to deal with it!
Great location
Stayed in March 2024
Reviewed: April 7, 2024
Don
United States of AmericaModern, clean. Great location, good breakfsst, excellent staff
Stayed in April 2024
Reviewed: April 7, 2024
Alan
United States of AmericaThe room did not have a separate bathroom. The toilet and shower were common to the room and only separated by a glass door, which eliminated any sense of privacy. The glass door did not go down to the floor to create any seal for sound and odor.
Great location and walking proximity to many restaurants
Stayed in April 2024
Reviewed: March 31, 2024
Martin
AustraliaGreat location, friendly professional staff
Stayed in March 2024
Reviewed: March 30, 2024
Sarah
United KingdomA little tired in places. Breakfast not great and staff in top restaurant/bar not very engaged
Location was great and the reception staff were friendly and helpful
Stayed in March 2024
Reviewed: March 26, 2024
Rs
Trinidad and TobagoThe hotel is in the heart of Lastarria with bars, restaurants (including the excellent Mulato which I visited three times), cafes and more just steps away or within a comfortable walking distance. However, noise was not an issue. The room was well appointed room with the usual amenities that would be expected including a comfortable bed for a good night's sleep. Ample breakfast that was consistent with what you would find in other hotels across South America (fruit, breads, cheeses, cold cuts, an assortment of cakes and pastries, cereal and eggs made to order). Hotel offers a water refilling station and tea/coffee during the day, always a very welcome touch. Pleasant and helpful staff helped to arrange airport transfers. I would happily have stayed here on my return to Santiago from Punta Arenas but unfortunately there was no availability. Would highly recommend.
Stayed in February 2024
Reviewed: March 25, 2024
Sorin
RomaniaAttention future tourists: - the price is in dollars and must be paid at the property also in dollars, if paid in local currency, 19% VAT is added. -debit cards are not accepted, only credit cards Something unmatched in other hotels.
Good breakfast, the location is close to everything you can visit in Santiago.
Stayed in March 2024
Reviewed: March 25, 2024
Heather
CanadaThe front desk was super helpful in helping me with my sky airline problem. Also in letting me practice my mas o menos spanish. I wished i had realized there was a rooftop dipping pool, it looked great.
Stayed in February 2024
Reviewed: March 25, 2024
Bogdan
RomaniaCommunicatio n with staff prior to arrival very slow and answers received after a lot of efforts
Staff, room, hotel itself
Stayed in March 2024
Reviewed: March 24, 2024
Doris
United States of AmericaNothing
Beautiful premises, very helpful staff combined with an excellent location
Stayed in March 2024
Reviewed: March 23, 2024
Ramona
CanadaLocation
Stayed in March 2024
Bad Kleinkirchheim, Austria
Vienna, Austria
Dunn, USA
Garda, Italy
Acciaroli, Italy
Stamford, UK
Mottistone, UK
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content