S-905 239 Camino a Caburgua km. 16, 4920000 Pucón, Chile
#17 of 70 hotels in Pucón
Guests' ChoiceBased on 40 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.1
Facilities
9.2
Staff
9.6
Value for money
9.1
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 28, 2024
Neil
New ZealandN/A
everything was Excellent!!!
Stayed in March 2024
Reviewed: March 30, 2024
Lillian
United States of AmericaIt was a tad too warm but good.
The surrounding nature
Stayed in March 2024
Reviewed: January 21, 2024
Andrew
United KingdomWe were the only guests Water from shower wasn't very hot
Quiet and peaceful Nice rooms
Stayed in January 2024
Reviewed: January 8, 2024
Hanka
Czech RepublicThe staff was very kind and helpful. The owner assisted us in organizing the program in the surroundings, and everything went smoothly. Ideal place for outdoor activity around Pucón.
Stayed in December 2023
Reviewed: December 21, 2023
Amir
United States of AmericaCouldn’t transact in dollars on credit card. So had to pay cash or wire transfer to avoid VAT.
Beautiful location, great accommodations. Centrally located. Staff was kind and a small shop. Super accommodating staff that helped us out in a bind.
Stayed in December 2023
Reviewed: November 26, 2023
Dana
CanadaBeautiful, peaceful location. It was so lovely here. There is a river along the property that has a nice trail for walking. Great location for the thermal baths and trails. Breakfast was great too. Room is very nice and cozy and lots of space. Great bathroom.
Stayed in October 2023
Reviewed: October 24, 2023
Naiming
AustraliaA dog runs around close to my car when driving in the area. It made me really nervous and worrying might hurt the dog.
The breakfast was excellent and served in the room.
Stayed in October 2023
Reviewed: October 23, 2023
Boaz
IsraelHot water 0700-1000 and 1900-2200
Very nice location near.the river. Very coperative staff.
Stayed in September 2023
Reviewed: October 15, 2023
Daniel
United States of AmericaA relaxing lodge right outside Pucon, with good views of the volcano and a little river that flowed on the property which made for a lovely morning walk. Staff was very friendly, the room was excellent, and we had a nice breakfast before leaving. Would recommend for anyone visiting Pucon and wanting a tranquil place to stay!
Stayed in October 2023
Reviewed: July 31, 2023
Crorella
United States of AmericaI really liked the location, the natural environment, the silence, the river at the end of the property, the beautiful trees and birds I saw and of course the mountains in the background. It is also close to several lakes, thermal waters and national parks.
Stayed in July 2023
Reviewed: March 27, 2023
Laks
Israelthe location,staff evry thing is perfect
Stayed in March 2023
Reviewed: March 27, 2023
Dinglingvargas
BrazilIt was perfect!
I liked the positive surprise we experienced at Elementos. The first impression was negative, as the hotel is in the wild. We arrived late afternoon and it looked scary. As soon as we were presented to our rooms, we were in awe with the views, the quality of everything and the careful attention to every detail in comfort and environment. The dinner was fantastic.
Stayed in March 2023
Reviewed: March 12, 2023
Amy
United States of AmericaThe aesthetics and the location.
Stayed in March 2023
Reviewed: March 2, 2023
Yael
Israelit’s a perfect place
it’s a beautiful place, designed perfectly next to a river. everything is so beautiful and calm. located close to nature reserve, lake caburga and 10 minutes from pucon. I would definitely want to come back!
Stayed in February 2023
Reviewed: February 18, 2023
Amitay
IsraelPerfect cooperative team. Great dinner. Great location. They helped us make our 3 days stay perfect
Stayed in February 2023
Reviewed: January 31, 2023
Jessica
United Kingdomwonderful place in beautiful location. delicious breakfast and very friendly, helpful staff. Would definitely recommend!
Stayed in January 2023
Reviewed: December 24, 2022
Ramy
Canadagreat location, so peacful and beautiful. good breakfast, great staff
Stayed in December 2022
Reviewed: November 30, 2022
Janete
United States of AmericaNothing to mention on this category!
This hotel is in a large property next to a beautiful river. The rooms are large, with lots of light, beautifully furnished. Bathroom is modern with excellent showers. Breakfast was very good, and the restaurant also serves lunch and dinner cooked to order. I cannot say enough good things about this place. Our balcony had a view of the volcano ❤️
Stayed in November 2022
Reviewed: November 1, 2022
Raz
Israelwhat a gem! a beautiful place surrounded by trees and greenery and near the river. quiet. nicely designed room with a balcony. comfortable bed. close to parks and sightseeing. the staff was very helpful and friendly. the breakfast was excellent - first time in Chile i had a truly home-made bread and jam. And dinner was also excellent - home made [as the kitchen seems to be part of the home of the chef... ] overall - highly recommended!
Stayed in October 2022
Reviewed: October 3, 2022
Dafna
ChileOnly some details, the overall experience was great. The coffee in the morning could have been more tasty and strong, it was sad that the coffee wasn´t so good in contrast with the rest of the breakfast that was amazing. Common areas could have been cozier and more inviting, in line with the rooms that were very beautiful, comfortable and nice.
Very comfortable hotel, the room was clean and cozy. Breakfast also very nice! People who work there and the atmosphere are great. They had issues with Wifi in the rooms but were very helpful to make the teleworking experience good in their common areas anyways.
Stayed in September 2022
Reviewed: October 2, 2022
Maor
IsraelNothing.evrything was great.
Sarina, Piankhy and the rest of the staff Were very friendly and accomodating .The room was very clean and nicely designed and the food was great,with vegetarian options as well.
Stayed in October 2022
Reviewed: September 18, 2022
Saleh
Saudi ArabiaThe internet didn’t work at all in my room during the entire stay.
Amazing staff.
Stayed in September 2022
Reviewed: April 1, 2022
Jose
Chile-
-
Stayed in March 2022
Reviewed: March 16, 2022
Carina
GermanyPROBABLY you need a 4x4 to go up to reception if you choose go with your car, but its not necessary bring your car up to the hill they have also a parking spot down, and you can walk a lovely path.
GREAT PLACE! a concept very close to the NATURE and Mapuche meanings. All stuff have a good knowledge about the area and very good recommendations. Food is good as well with a wide menu offer. Very close to National Parks and just steps from the river.
Stayed in March 2022
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content