Pasaje Dimalow 166, Cerro Alegre, 2340000 Valparaíso, Chile
#19 of 48 hotels in Valparaíso
Guests' ChoiceBased on 225 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
9.5
Facilities
8.8
Staff
9.2
Value for money
8.6
Free WiFi
7.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 5, 2024
T
United States of AmericaIt was clean with crisp linens and large lush towels; however, i did not appreciate all the long dark hairs on the hardwood floors despite housekeeping service every day Thankfully i brought slippers and when i finally got the nerve to ask to have our room vacuumed, the staff was happy to take care it was done without hesitation Bathrobes would have been a nice touch
Beautifully renovated space with minimalist design creating a feeling of openness and intersection with natural surroundings Loved the view from our room! Outstanding emphasis on our warmth and comfort when dining with heat lamps and blankets provided Kind and helpful and hardworking staff
Stayed in May 2024
Reviewed: May 5, 2024
Bernard
BrazilAccess rather complicated (no parking available). Steps to reach the hotel and nobody available to help carrying luggage at late checkin. No TV in the room. No frigobar in the room. No wardrobe in the room.
Location with beautiful view of the Valparaiso bay. Powerful Shower. Quality of the breakfast. Restaurant with view of the bay and good food.
Stayed in May 2024
Reviewed: April 27, 2024
Jo
New ZealandGreat view over the city.
Stayed in April 2024
Reviewed: April 27, 2024
Siew
SingaporeNo direct road access to the hotel so if one has large heavy bags, it is a bit of a struggle.
Great location
Stayed in February 2024
Reviewed: April 24, 2024
Leonel
MexicoAt the end there were some troubles with payment by Credit Card and the hosts weren’t that kind in presenting solutions.
Amazing and good style facilities
Stayed in April 2024
Reviewed: April 10, 2024
Mimi
NetherlandsWe were backpacking through Chili and we felt sometimes somewhat distant attitude towards us.
Great location, good shower products, beautiful bathroom, friendly but distant people, fancy vibes. We had a problem with our curtains and they switched our rooms immediately, very friendly. Good breakfast and nice restaurant on top.
Stayed in March 2024
Reviewed: April 6, 2024
Emily
United States of AmericaThis is a gem, boutique hotel! It is tucked in a good location. There is no car accessible street; this makes it difficult to find, but also very quiet & safe. The staff was very helpful getting us there! Our room didn't have a view, but we spent little time there as we were enjoying the city. We would stay here again!
Stayed in March 2024
Reviewed: April 5, 2024
Niall
United KingdomBrilliant terrace views
Stayed in April 2024
Reviewed: March 29, 2024
Fortuna
CanadaLocation was excellent .
Staff very friendly , the place was a boutique hotel. The vacation was great and clean..
Stayed in March 2024
Reviewed: March 22, 2024
Dan
United States of AmericaThe wifi worked the entire time, but it wasnt super strong in my lowest floor room when I was using my devices laying in the bed.
I arrived late (after 9pm) to the hotel, but luckily the restaurants kitchen was still open. Check-in was very quick and then I was able to run upstairs to the restaurant for a late dinner. I appreciated that they were accommodating to my late arrival. My room on the lowest floor was great! It was a good size for 1 person with 2 pieces of luggage. The architecture of the hotel is super cool. The breakfast was good - bring your sunglasses with you! The location in the city is awesome - very close walk to a lot of other great restaurants and shops.
Stayed in March 2024
Reviewed: March 19, 2024
Carina
GermanyNothing, we will comeback :)
It was our second time at Fauna Hotel and we will come back again next time we are in Valparaiso. The hotel is beautiful and has so much atmosphere. The rooms are minimalistic but with a lot of tradition and style. The staff is really helpful. The location is great. Everything in walking distance.
Stayed in January 2024
Reviewed: March 17, 2024
Erik
NetherlandsNothing really, perhaps its a bit more expensive, but one pays for quality
Beautiful well located hotel with spectacular rooftop bar/restaurant views.. Excellent staff and service. Lovely garden to read/relax
Stayed in February 2024
Reviewed: March 17, 2024
Ben
United KingdomRooms can be a little noisy, given the location (but that's the deal with being in the heart of it!)
Right in the middle of Cerro Alegre, bars, cafes, murals all around. Plus the hotel terrace itself is great (and it has draught lager). High ceilings and doors are beautiful.
Stayed in March 2024
Reviewed: February 20, 2024
Harry
United KingdomLovely architectural conversion
Stayed in February 2024
Reviewed: February 16, 2024
Jay
United States of AmericaThe only issue that we had with the property was the shower and their bath towels.
The staff was very helpful and friendly. The location was terrific.
Stayed in February 2024
Reviewed: February 15, 2024
Samuel
BelgiumWi-Fi wasn’t great at the bottom floor and the rooms could do with a bit of TLC
Location was great and the restaurant was lovely. The hotel has a great modern style with unique features
Stayed in February 2024
Reviewed: February 15, 2024
Daniela
ChileThe room had a couple of spiders and mosquitoes (probably because we left the window open) but the staff did their best to get rid of them
Cool building and great breakfast
Stayed in December 2023
Reviewed: February 1, 2024
Neil
United KingdomNothing.
The best place to stay in Valpo! A beautifully curated hotel in this funky, artsy city, The Fauna boasts stunning views over the streets of Valpo and to the sea at the port area. The Terrace bar/restaurant is an amazing spot to enjoy the sunshine over breakfast and people watch in the evening. It's got a real buzz and you can sit and watch the comings and goings of this fascinating place from up high. We simply loved our room with its two tall windows - Valpo is such an interesting place and I loved simply enjoying watching the City spring to life every day and the local cats stroll through the streets of edgy wall art. A super comfy bed and spacious bathroom was also a bonus. Dinner on the terrace was great - there's a good mix of people always from musicians to families (at breakfast) of different nationalities. A great place to enjoy a Pisco Sour or two and watch the sun set.
Stayed in January 2024
Reviewed: January 31, 2024
Maisa
United States of AmericaNo place to put our clothes
The breakfast was amazing, with so many varieties and freshly squeezed juices and so delicious coffee. Fauna also has one of the best rated restaurants in Valparaiso!
Stayed in January 2024
Reviewed: January 29, 2024
Anstie
Canadathe wifi in the room wasn't great.
Lovely rooftop resturant, great location, Eventhough our room did not have a view, there were lots of areas outside the room to sit and read / check emails, etc. helped with transportation to and from the hotel. fabulous rooftop to watch the sunset - but make a reservation in advance.
Stayed in January 2024
Reviewed: January 26, 2024
Loreen
CanadaThat I could not stay longer.
Fauna is world-class;it’s a cozy, chic, classy and comfortable way to experience the old and the new Valparaiso, tucked in the side of a mountain overlooking the neighbours’ roofs, the colourful, art-covered walls and the harbour down below. This is an architectural experience with firm, comfortable beds, an outside terrace where you can eat upscale comfort food served with a smile. The late Nobel-winning poet Pablo Neruda had a house a few blocks over that is a tourist Mecca: stay at the Fauna and you’ve one-upped him, the Fauna’s an ode in itself.
Stayed in January 2024
Reviewed: January 23, 2024
Debra
South AfricaThe staff could have been more welcoming and friendly - esp as we spent Xmas there
The vibe of the restuarant and live music and rooftop bar.
Stayed in December 2023
Reviewed: January 19, 2024
Jennifer
IrelandThe sound bounced around a little in the common areas, so it was a bit loud when other guests arrived home late. I didn’t have a problem with the number of steps to and from the room to the lobby and restaurant, but some people might find that difficult.
Loved my stay here - such an interesting design of hotel, perched against the hillside with a gorgeous view. the rooms were comfortable, the staff are friendly, and the terrace is just fab. Great location. Would definitely stay again.
Stayed in December 2023
Reviewed: January 17, 2024
Valentin
United States of AmericaNot a thing. There are some quirks as it is an old building but that’s where the charm comes from
Great place, centrally located yet quiet Great views great character and staff who are as kind as can be The food was also great, both for breakfast or for lunch or dinner
Stayed in January 2024
Ljubljana, Slovenia
Nuremberg, Germany
Colorado Springs, USA
Niš, Serbia
Cannes, France
Mactan, Philippines
Hyères, France
Utica, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content