The entrance to the hotel is not very obvious.

Fantastic hotel, in the heart of Vina del Mar. Breakfast was very good. The staff were helpful and friendly. They accomodated me with everything.

Stayed in February 2024

Good location

Stayed in November 2023

The entrance outside need more illuminate

La tranquility and location

Stayed in April 2023

no clean, dirty (especially the carpet), breakfast is 3-/5; swampy smells from the river below; older hotel

really good place, good view

Stayed in February 2023

Price

room, breakfast, location

Stayed in March 2023

Location, view, size of room. Also received some excellent recommendations from the bartender working in the evening.

Stayed in December 2022

A great experience with the staff

Stayed in June 2022

Jacuzzi pipes need maintenance.

Meals were good and the superior room had a jacuzzi. Staff was nice and service was great.

Stayed in July 2022

too large room to keep warm with the heating system in place during nights low temperatures outside. Suggested deeper cleaning in the bathroom area. TO STRONGLY ENFORCE ON GESTS THE NONSMOKING RULES OF THE HOTEL.

great location, good and sufficient breakfast. The Staff was great, very profesional and always ready to attend to details or special requests.

Stayed in May 2022

Finding the hotel reception It's at the rear of the building.. Need instructions on how to locate reception by car. .

EnglishFantastic Staff, who can speak good English. The location is very central, Quiet at night. Good view of the ocean. Worth the money.

Stayed in May 2022

Breakfast -even for COVID restrictions- was a bit lacking. Room services (TV, AC) were pretty old, and half functional.

Amazing View, pretty central location. Staff accommodated requests without issues.

Stayed in January 2022

Noise from outside: Seagulls camped outside window early morning wake up din. Single glazed windows, not soundproofing curtains. Room cleaning: we didn't realise (we should have been advised) we had to put the little card left on the table into the card slot outside for the room to be cleaned. Came back to the room how we left it. Breakfast buffet: you get a time slot, there are items wrapped in cling film with no indication as to what they are, could have opened them all to find out what they are but that would be ridiculous. No toast option.

Large room, view across the river, large bed,

Stayed in January 2022

1- the access, after 7:30 , is through an ugly corridor. 2- Breakfast is not very good.

Location, price, attention, room.

Stayed in January 2022

Breakfast is quite simple. Maybe some TVs need an update for the cost of the room

The view

Stayed in December 2021

As expected public services were closed due to Covid, this is not at fault to the hotel, but it would have been nice to have access to these spaces in some limited or pre-booked way.

Included breakfast was nothing special. Simple and plain stuff, just to have the job done, but nothing particular to make you be glad you had it. You are better considering not paying for breakfast and eating outside.

Stayed in October 2021

The room doesn’t look like the pictures and the view was not great. Also the WiFI didn’t work at all.

The location and the friendly staff

Stayed in April 2024

Very old building needs updating, carpets stained, air conditioner very loud and didn’t cool the room at all.

The location was central to restaurants and the beach

Stayed in March 2024

N/A

Good room with super view on the ocean. Good breakfast with variety of fruits. We got jacuzzi in our room and complete stay was really comfortable. Thanks to Yanushka she manage to us earlier check in. Kindly we recommending.

Stayed in January 2024

Older style property. Couldn’t check in until 3pm on the dot.

Decent room and bed was comfortable

Stayed in January 2024

Hotel not 4 stars but less, not very clean

Stayed in January 2024

Poor facilities, old bathroom with some stuff needing urgent changes

Location was perfect for my needs during my stay. Clean.

Stayed in November 2023

Very old hotel. It doesn’t look like the picture.

Staff service

Stayed in July 2023

great location friendly people

great customer service clean place breakfast was good

Stayed in June 2023

I was there during summer but the swimming pool was in maintenance. So, I paid for a service which was not operating. The wifi service was just ok. I am a scientist and I need to deal with a lot of zoom meetings. I needed to bring my laptop among my floor (11th), the restaurant floor (4th), and the lobby (1st) looking for the "best" signal. Not happy with that. The hotel price is comparable with any 4-star hotel in Europe or America or Asia (I have been in Greece, Helsinki, New York, Tokyo, Shanghai...), so that you expect to have high quality services (swimming pool + internet). The restaurant service was very limited, no lunch no dinner. By last, there was a study area in the 1st floor. I was there but the desk was broken and the light was poor.

The breakfast was kind of good. I like it. People were very friendly all the time. The hotel is well located.

Stayed in January 2023