Cienfuegos 151, Downtown Santiago, 8340492 Santiago, Chile
#156 of 210 hotels in Santiago
Guests' ChoiceBased on 20 hostel reviews
7.8Cleanliness
8.0
Comfort
7.9
Location
8.6
Facilities
7.8
Staff
9.1
Value for money
8.1
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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Showing 1 - 20
Reviewed: March 30, 2024
Maria
PolandThe showers are small, without much place to put your cosmetics. It's a bit dirty in the bathroom. The internet connection is poor.
It's a good location and the stuff was super nice and helpful. In the rooms there are big lockers where you can put all your luggage. There is lots of space, big dinning room, kitchen and the rooms are quite spacious. It felt safe.
Stayed in March 2024
Reviewed: January 15, 2024
Johnson
United States of AmericaCleanliness was average for this price. Knives, spatulas, pans etc. need upgrades so its easier to cook (i.e. save money buy not eating out).
The staff were AMAZING! Always willing to help and translate and suggest cool places to go. This place has comfortable and clean bedrooms. Kitchen storage, stove tops and fridges are awesome! Good location ( only 4 blocks from Los Heros!) and lots of options for food of all types and prices. With the 'sister' hostel you meet lots of people from everywhere. GO TO the events= good times.
Stayed in January 2024
Reviewed: December 7, 2023
Oleksii
UkraineWifi dont work in the room
All was good, very nice balony
Stayed in December 2023
Reviewed: August 15, 2023
Dan
DenmarkSlightly too basic. A few hooks on the walls to keep toilet bags, jackets and what have yous off the floor. A window that didn't need tying shut, would be nice.
Classic no frills hostel with a nice atmosphere.
Stayed in August 2023
Reviewed: April 28, 2024
Tuğçe
TurkeyHeating system was not working and the room was really cold, and they said heating system can not reach the thirty flor :), also shower are really bad, broken and dirty.
Location is not bad, staff are good and friendly
Stayed in April 2024
Reviewed: April 27, 2024
Katrina
EstoniaNo hot water at 5am when we checked in. Bathroom had a smell. No breakfast, even if it was room description.
24h check in. Quite cheap. Good pillows.
Stayed in April 2024
Reviewed: April 10, 2024
Carmina
RomaniaI don't usually leave negative reviews, but this place surely deserves it. Except for 2 extremely nice receptionist girls, the rest of the staff doesn't give a penny about customers. The most common answer is that there is nothing we can do about it. There are no plugs in the dorms. If toilet paper rolls run out, it takes ages until they're replaced. Plus, sometimes food is stolen from the fridge, and nobody cares. Honestly, I had one of my worst experiences staying in this hostel. I would not recommend staying here unless you want to have a horrible time in Santiago.
Nothing
Stayed in March 2024
Reviewed: January 31, 2024
Sudhir
PhilippinesOne staff lady was very argumentative, imposing rules a bit too much and following up very aggressively like 4 to 5 times within a few hours for a 1$ payment coz I didn't have the change when I bought the drink and they have to close the account for every staff person before they leave !...Well that was still ok....But when one day I hadn't paid for the bed extension and it was beyond checkout time, I went to the bathroom and came back to see my dorm door locked with all my stuff inside and she gave me the key after I paid...That was not very cool and I absolutely did not like that !...And if not for this incident I would have really ignored the rest but that was a bit too much.... Definitely room for improvement with this lady....Only other negative that the wifi doesn't reach inside the dorms and the washrooms are not the cleanest at all times...But not so bad either!....All in all still loved this hostel and a very good value for money hostel ☺️
Loved this hostel , all the staff so helpful and so nice ! ..Huge lockers, comfy beds , decent wifi , Good kitchen and very spacious...What's even better that they have a partner hostel few minutes away with a pool and bar where u can go and chill....Love some of the staff..Matthew ( Matteo) , you rock, u are the sweetest and the best...Also another bit older guy with the beard very helpful...most of the staff very humble and respectful ! Location is great, quick walk to Los heroes metro and Airport blue bus....Met some nice ppl and very spacious hostel with large kitchen and hangout area !
Stayed in January 2024
Reviewed: January 25, 2024
Marcin
PolandThe workers living in the hostel occupied the kitchen most of the time. They drank a lot of alcohol on the weekend. My roommate and I had to block the door with our bed at night because we didn't feel safe. There was noise in the corridor and people were running around
The hostel had a large kitchen and large cabinets to store things.
Stayed in January 2024
Reviewed: November 27, 2023
Sabrina
GermanyDirtiest hostel I have been in Chile. Thick fluff everywhere in there room, also in my bed.
Stayed in November 2023
Reviewed: November 26, 2023
Rika
GermanyThe floor in the room was not really cleaned, there were tufts of hair and lint. In the bathroom there was still used shampoo and shower gel from other guests. In the morning you are woken up by music from the cleaning lady in the corridor. We wanted to cook in the kitchen but found that it was occupied by the staff at mealtimes (because they cook there too). It would be nice if more space was left here for guests. I was also bitten by a dog in the courtyard (not badly, but still) and nobody really felt responsible.
Location, easy check in and out, 24/7 reception
Stayed in November 2023
Reviewed: November 11, 2023
David
CanadaPrivate room: the shower had plumbing issues, but I was given another room. At the time of booking, it showed a complimentary breakfast, but that was incorrect. Not sure who is responsible for this listing, but corrections need to be made.
The location.
Stayed in November 2023
Reviewed: September 6, 2023
Katarzyna
PolandThe wi-fi is kind of slow.
Excellent staff, knowledgable and helpful. Quiet at night. Good kitchen for meal prep, excellent location.
Stayed in September 2023
Reviewed: September 4, 2023
Jaime
Chile2 a m. Wake me up the noise,3 people drinking,at the backyard,Windows dorms.I went down to reception.receptionist man was in the party off 3.I spoke with him,He apology very polite,that they are going to move inside.They finish after 3,30 a m.even one of them was yelling in their "conversación". This is the incident!
Location
Stayed in August 2023
Reviewed: July 10, 2023
Laura
ChileNothing, everything was great
The receptionist, Nicole, was very kind, as were all the other staff. You can tell that the hostel just re-opened because the floor I was on was recently painted, and looked new. The best part was the heating in the rooms, the people, and the pasta dinner with free wine.
Stayed in July 2023
Reviewed: March 16, 2024
Eric
United States of AmericaThere are no comments available for this review
Stayed in March 2024
Reviewed: March 15, 2024
Fernanda
AustraliaThere are no comments available for this review
Stayed in March 2024
Reviewed: January 12, 2024
Gabriel
RomaniaThere are no comments available for this review
Stayed in December 2023
Reviewed: August 29, 2023
Santok434
ArgentinaThere are no comments available for this review
Stayed in August 2023
Showing 1 - 20
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