Avenida Diego Portales 1001 Puerto Montt, 5480000 Puerto Montt, Chile
#15 of 22 hotels in Puerto Montt
Guests' ChoiceBased on 183 hotel reviews
7.8Cleanliness
8.6
Comfort
8.4
Location
8.1
Facilities
7.9
Staff
8.6
Value for money
7.7
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 4, 2024
Albert
BrazilIt looks like it needs better maintenance. The parking lot should be free and closer to the entrance .
It was clean and the staff great.
Stayed in May 2024
Reviewed: April 22, 2024
Julia
ColombiaBest view of the waterfront from the room! Perfect central location. Extensive breakfast buffet. Room was good. Staff friendly.
Stayed in March 2024
Reviewed: April 7, 2024
Mark
United States of AmericaBreakfast was ordinary
Great location with access to busses, waterfront and short walk to good restaurants
Stayed in March 2024
Reviewed: March 23, 2024
Theresa
SpainThe buffet breakfast is very basic, as is the restaurant menu.
Useful location if you're using the Navimag ferry (its bus drops you right outside the Ibis after you dock) or need a bus (it's next to the Bus Station/Terminal). Comfortable beds. Most of the staff were friendly & helpful.
Stayed in February 2024
Reviewed: March 15, 2024
Mark
United States of AmericaThe parking lot underneath did not open until 6 AM. Had to get out by 5 AM
It was convenient to start our trip down the Careterra Austral
Stayed in March 2024
Reviewed: March 7, 2024
Carlos
United States of AmericaElevators are a bit slow.
Since we were traveling to Puerto Montt by bus from Argentina we liked the fact that the hotel is next to the bus station and to a mall. There's a supermarket at the basement level of the mall as well. From the station it's a short walk to the hotel but ask for directions as the posted signs lead you in the wrong direction. The location is on the beach walk "costanera" which is undoubtedly the best part of the city. The location is within walking distance of several places that are part of the city tour so we saved by not having that expense. We were staying several days so we asked for and were upgraded to a room with views of the sea at no additional cost. Breakfast was good and plentiful, not just a "continental" breakfast, meals for purchase were good as well.
Stayed in March 2024
Reviewed: March 4, 2024
Gregory
United States of AmericaIt's located on the same site as the bus station. A few sketchy folks around there. At the same time, we appeciated it being close to the station because it was right there when we arrived. The other thing I'd mention are the elevators. Sooooooo slow. Overall though this property was good.
The property is well taken care of. Rooms are nice. Staff is helpful
Stayed in February 2024
Reviewed: March 2, 2024
Gilberto
BrazilThe bathroom was not properly cleaned before we checked in. We tried to order some food from the bar downstairs, but they did not have many options besides frozen pizza.
The hotel stays close to the Bay, and the view from the room was great. The facilities were ok, good for a one-night stay!
Stayed in February 2024
Reviewed: February 12, 2024
Jill
New ZealandLooks a little dated
24 hour check in and late check out. Comfortable clean rooms with a sea view
Stayed in February 2024
Reviewed: January 7, 2024
Lucena
BrazilLocation is busy and not clean.
Convenient
Stayed in January 2024
Reviewed: January 3, 2024
Jon
United KingdomHaving to pay for water in your room.
Good location and nice breakfast
Stayed in January 2024
Reviewed: December 24, 2023
Alexander
GermanyNext to the bus station and 24h reception which is handy when you arrive late from the airport. Breakfast buffet with fruits and many options.
Stayed in November 2023
Reviewed: December 23, 2023
Patrick
United KingdomWhen we arrived the check-in process took a bit longer than I had anticipated. We had to give our passports to be photocopied which is normal and then we were asked to sign a waiver about protecting our belongings and that the hotel was not responsible... which I made a bit of a fuss about and apologised for later. There is a safe in the room but they must have had an issue previously. We had no issues at all.
We arrived after a long bus journey and the hotel is literally next to the bus station, with a supermarket across the road. The room met the requirement, it was quiet, the bathroom was compact but did the job, shower head was attached to the ceiling which was interesting. Our ferry was cancelled the following day which meant we attempted to get a very early bus so we missed breakfast. If we hadn't got on the bus the team on reception offered to hold our room so if the bus was full we could come back and stay another night. I felt the customer service was good.
Stayed in November 2023
Reviewed: December 3, 2023
Marc
United KingdomAwful
Very unhappy staff unhelpful and unfriendly and you would think that a hotel especially the size and money and training could install helpful friendly staff but no this property is being run by a team of women that are clueless in adding a Smile
Stayed in December 2023
Reviewed: December 2, 2023
Karan
IndiaBreakfast should have more variety of food
Very nice location
Stayed in November 2023
Reviewed: November 25, 2023
Matteo
ItalyUnfortunately the position is not good. Not their fault tho
Great service, the room was nice, breakfast too. The staff was helpful and kind, they stored our luggages while we were gone.
Stayed in November 2023
Reviewed: November 20, 2023
Yongfeng
ChinaWi-Fi signal not good
Near the beach, you can enjoy the sea view through the windows. Very quiet in night and the bed very soft and comfortable.
Stayed in November 2023
Reviewed: November 12, 2023
Vincent
VietnamHelpful service to book and airport taxi transfer. Efficient checkin. Adequate room size and facilities for a short stay. Comfortable bed. Quiet, despite the bus terminal outside the window. Nice breakfast area, food choices and sea views.
Stayed in November 2023
Reviewed: October 30, 2023
Laurie
United States of AmericaBreakfast was great. Lots of options. Good view from my room. Great location.Quiet. Clean.
Stayed in October 2023
Reviewed: October 27, 2023
Joanne
United KingdomIt'd be great to be able to get a cup of tea in the room or complimentary downstairs. It would help to have some staff with better English. My Spanish isn't good enough for organising taxis etc securely & neither was the staffs!
Comfy bed, location beside bus station, view, good breakfast & restaurant
Stayed in October 2023
Reviewed: October 9, 2023
Mauricio
ChileNothing
The location and proximity to the city centre and supermarkets.
Stayed in August 2023
Reviewed: October 3, 2023
Christian
ChileCould be more clean the carpets in general
Location and price
Stayed in October 2023
Reviewed: August 13, 2023
Richie
United KingdomThe restaurant,only went there as it was raining..
Room was good,convient location above bus station
Stayed in August 2023
Reviewed: July 14, 2023
Jonathan
United States of AmericaA dedicated container in the shower for "shampoo" not just body soap would be nice. And a hand towel.
Right on the waterfront. Right next to the bus station, and surprising quiet. Lovely to walk the Costanera promenade in the evening where others are skate boarding in the skate park, or strolling, or just enjoying the waterfront. The breakfast is ample with lots of choices and convenient times. The seaview rooms are great!
Stayed in July 2023
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