351 Capitan Ignacio Carrera Pinto, 6200000 Punta Arenas, Chile
#2 of 33 hotels in Punta Arenas
Guests' ChoiceBased on 106 hotel reviews
9.4Cleanliness
9.6
Comfort
9.5
Location
9.0
Facilities
9.3
Staff
9.9
Value for money
9.1
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: March 18, 2024
Constance
United States of AmericaNothing
Such a peaceful and lovely little property. The rooms were very small but immaculate. The loft upstairs is such a wonderful place to chill and look out over the city. The breakfasts were amazing and the staff were kind and helpful. Thank you!
Stayed in March 2024
Reviewed: March 4, 2024
Shelley
United States of AmericaEverything was perfect.
The hotel is beautiful! Very clean and comfortable. The room at the top is amazing, and the free wine was very appreciated. The maps on the table are really cool. The breakfast was fabulous as the room was so comfy. I appreciated the environmental sustainability the hotel practices.
Stayed in February 2024
Reviewed: March 4, 2024
Frank
United States of AmericaStaff was super helpful and friendly. Room was modern and clean.
Stayed in February 2024
Reviewed: February 19, 2024
Kelly
United States of AmericaGreat location for walking around Punta Arenas. Friendly staff, very welcoming. Enjoyed breakfast and staff recommendations!
Stayed in February 2024
Reviewed: February 17, 2024
Angel
United States of AmericaJuanita, Javiera, hector, Rodrigo, Johnathon and Andres were all excellent. The staff is just A+! It didn’t feel like a hotel, it felt like a home away from home. Breakfast was nice, many activities to do as well. Book activities in advance. We had a massage organized and the massage therapist came to us! It was great. I don’t have a bad thing to say!
Stayed in January 2024
Reviewed: February 10, 2024
Maura
United States of AmericaFor people who don’t like walking uphill a bit, there’s always Uber or a cab but it was a short few blocks into the city center.
These are some of the friendliest hotel staff I’ve met anywhere and they go above and beyond helping. It was like staying with friends. The rooftop lounge with wine and a view was also relaxing and ice to watch sunsets and sunrises. The morning breakfast was also healthy and yummy.
Stayed in February 2024
Reviewed: January 15, 2024
Jennifer
United States of AmericaWonderful ambience! Loved the rooftop room with views of the city. A great place to relax! The staff was so welcoming and friendly. Everyone spoke good English. Javiera at the front desk helped us arrange expeditions, and make alternate plans when boat trip was canceled due to wind. Many thanks!
Stayed in January 2024
Reviewed: January 6, 2024
Matthew
United States of AmericaThe Wi-Fi never working during our stay. I also chatted with some other guests and it was a multiple day issue. We had data and others had a Chilean sim card, but this was a nuisance. Staff seemed understanding but reluctant to try any technical fixes (e.g. restarting the router/modem).
Great stay at Hotel Ilaia. Friendly and accommodating staff who spoke enough English to help with our weak Spanish, comfortable modern rooms, location easily walkable to town and restaurants. Fantastic home cooked breakfast. Would happily and easily choose this again next time we’re in town.
Stayed in December 2023
Reviewed: January 1, 2024
Margie
United States of AmericaNothing
Clean, quiet, welcoming, free parking
Stayed in January 2024
Reviewed: December 31, 2023
Jessica
United States of AmericaShower/toilet area can be improved
Staff was very friendly. Bed and sheets felt very clean and fresh
Stayed in December 2023
Reviewed: December 24, 2023
Michael
United States of AmericaThe rooms are great the bathrooms are a little small but functional.
The staff was awsome. The day we had a 6:00 am departure for seeing Penguins they had breakfast for us at 5:40 waiting. They arranged for any transportation we needed and it was quiet. The room on the roof was great to sit and unwind with a glass of wine all included!
Stayed in December 2023
Reviewed: December 22, 2023
Patrick
United States of AmericaWifi didn't work for most of our stay
Staff was warm and welcoming, and there were great views from a sitting area with wine at the top
Stayed in December 2023
Reviewed: December 16, 2023
Hach
United States of AmericaI liked the property. It was nice and very clean.
Clean and very friendly staff
Stayed in December 2023
Reviewed: December 13, 2023
Ingrid
United States of AmericaNothing
Very zen hotel. My partner and I were exhausted after hiking for a week in Patagonia. The calming restful, clean design of the hotel was the best medicine to help us rest.
Stayed in December 2023
Reviewed: December 3, 2023
Lorell
United States of AmericaExceptional service - hector was amazingly helpful and provided wonderful recommendations
Stayed in December 2023
Reviewed: December 3, 2023
Barrett
United States of AmericaThat I couldn’t extend my stay on a whim :)
The staff was fantastic and the materials of the interior were comforting. The breakfast was healthy and enjoyable.
Stayed in December 2023
Reviewed: November 26, 2023
Michal
United States of AmericaThe WiFi wasn’t working while we were there, but not a deal breaker
Lovely boutique hotel, very friendly staff, incredible rooftop common area with free wine!
Stayed in November 2023
Reviewed: November 18, 2023
Bahman
ArgentinaA lot of sunlight. Very clean.Nice boutique design. Beautiful véranda with complimentery wine. Great service.
Stayed in November 2023
Reviewed: November 13, 2023
Daniel
GermanyThe staff is really friendly and helpful. The breakfast is really good. Delicious wine and the fantastic view over the city on the top floor. Great location.
Stayed in November 2023
Reviewed: November 9, 2023
Ashleigh
United KingdomFriendly staff and comfortable rooms
Stayed in November 2023
Reviewed: October 18, 2023
Lady
United States of AmericaGreat staff and place was very comfortable and clean. They knew we were arriving late and reception made reservations for us in advance at very good restaurant. The next day we were greeted by Hector (front desk) and Juanita (chef). They made us feel right at home and made sure we got directions to where we were headed. This is a must stay place when in Punta Arenas. We already booked our return stay.
Stayed in October 2023
Reviewed: April 5, 2023
Kara
United States of AmericaNothing. Amazing.
Amazing breakfast. Lovely professional staff. Clean rooms. Perfect location. Great vibe.
Stayed in April 2023
Reviewed: April 3, 2023
Russell
AustraliaBathroom was adequate, but small., otherwise everything was good.
Hotel Ilaia is a family run hotel and the staff we met were all very attentive, helpful and charming. All spoke English well. The hotel is within walking distance of some great restaurants, and not to far from the Centre of town. It seems to be well known to tour operators who will pick up from this hotel without complication. There is offstreet parking -which was important to us. Our room was very comfortable. WiFi worked well.
Stayed in April 2023
Reviewed: April 1, 2023
Joseph
United States of AmericaThe only thing we were very disappointed with was the breakfast especially after reading the other reviews. There was no choice and no protein.
We really enjoyed our one night stay and would recommend this hotel to anyone that can walk up stairs. We had a car and there was free parking. We loved the rooftop seating area and free wine! The view was great. You need to climb up a metal inside spiral staircase to get there. The staff was friendly and helpful.
Stayed in March 2023
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