The buffet is a little expensive to eat every night but it worth our stay We couldn’t stay the amount of days we wanted cause they were always full of capacity but the days we stayed were unforgettable

The view and the restaurant are really good they also have buffet, coffee place, sauna and tours to the most amazing and wonderful places at puerto Aysén

Stayed in December 2023

The heating was turned off in the rooms during the day and were cold if you wanted to relax in them. There were no plugs. Staff not as efficient as they could be. Used towels were not replaced. The food wasn’t as good as you might expect from a hotel of this quality.

Thought the hotel was beautifully located and appointed and clean and comfortable. The hotel tours were brilliant and very good value for money.

Stayed in November 2023

Room needs fresh-up

The location

Stayed in August 2023

I have no complaint against the hotel which must be the employer of many local people. However the lack of development in the surrounding small town is shocking when compared to Puerto Varas. The hotel is in a location of stunning natural beauty in a really busy port town with fish factories and ferries and cruise ships for tourism. Yet all seem to drive through with little incentive to stay to spend some money in the local community where there are few amenities. We saw this also in Puerto Cisnes.

It is a comfortable hotel and very luxurious by the standards of the region and town. The staff were incredibly helpful and friendly.

Stayed in June 2023

Wi fi did not work, an issue beyond the hotel capacity. The town does not have a fair internet service.

A luxury hotel in a wonderful natural location. Large enough to provide all you need like any five stars hotel, small enough to feel at home, spoiled by people with familiar names and faces.

Stayed in June 2023

in front of water

staff was great

Stayed in May 2023

There was nothing I disliked.

Classic/traditional style hotel overlooking the port and the Chilean fjords. Quiet location. Everything was comfortable and the rooms spacious. Staff were friendly and helpful. Good breakfast.

Stayed in December 2022

nothing

excellent hotel

Stayed in November 2022

personal amable vista maravillosa

Stayed in December 2021

the location in relation to major attractions of the region (capillas de mármol, for example).

the staff was over the top nice and helpful. the hotel was very clean and beautiful with a very nice view.

Stayed in December 2021

nothing in particular

the staf

Stayed in December 2021

Nothing. It is what I expected.

The breakfast is ok. Very Clean.

Stayed in May 2021

Breakfast is terrible, smallest plates in the world

Nice room

Stayed in January 2024

Although well designed the hotel is large and impersonal. It gives off a distinct The Shining feeling. Although there seemed to be only a few people in the hotel we were given the room right at the end of the hotel furthest from the restaurants and reception. Reception and booking in was slow. We were told the bar would open at 16h00. We were there at 18h30 and even though the barman saw us waiting outside he chose to ignore us and kept the security door locked until be could find someone to get him to open it.

This is a large hotel located right on the harbour with magnificent views from the bar and restaurant towards the fjords and mountains. Lots of parking available.

Stayed in November 2023

mattress was low quality

Location/Restaurant/Breakfast

Stayed in November 2023

Food was not as good as expected. The food on the menu was not always available and the buffet had not much variety. Wine was very expensive.

Stayed in March 2023

We had room service during our Stay. This was because my wife did not have the "pase mobilidad" updated so we had a Negative PCR instead which should be accepted. Even with this Negative PCR we were unable to use the facilities and forced to have breakfast and lunch in our room. The first morning we ordered eggs.....no salt. We ordered salt and never arrived. The third night was the worst. We had taken a 3 1/2 hour drive to Puerto Ibanez to see some land. We returned to Puerto Chacabuco at 3.30PM arriving at the hotel at 7pm. He has not had lunch as there is nothing to eat on the road. At the hotel when we arrived, we ordered Filete with Rice Ojo de Bife with French fires. Pisco Sour and a soup. The waiter brought the Steaks first and no fork and knives. We waited 15 minutes for the Fork and knives and the food by then was obviously cold. Then to make things worse he brings the Soup and Pico Sour 20 minutes later. The meal service was terrible to say the least. We stayed in the hotel many years ago taking the Boat to Laguna San Rafael. We were very disappointed in our stay. The little things matter.

We enjoyed the room and Bathroom was fine.

Stayed in August 2022

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Stayed in April 2024

There are no comments available for this review

Stayed in December 2023

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Stayed in December 2023

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Stayed in December 2023

There are no comments available for this review

Stayed in November 2023

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Stayed in October 2023

There are no comments available for this review

Stayed in May 2023