It would’ve been nice to have a teapot for hot tea or coffee available in the room

Margarita, Fernanda, and all the staff at this hotel were incredibly accommodating and gracious hosts We were running the Santiago marathon and they took great care to be sure we were well fed and caffeinated on the morning before the marathon, and that we were made super comfortable once we celebrated our success & completion of 42K The rooms are restored beautifully, quiet with great solitude found in the gardens and shared spaces Breakfast was fresh and bountiful The concierge Margarita gave us great recommendations for sites to see and museums of interest Would stay here again

Stayed in April 2024

No elevator

Location

Stayed in April 2024

Hot water was not so hot, hair dryer did not work and when I just mentioned these on checking out I just got a shrug so reception did not seem to care.

A beautiful hotel with very grand details. Highly reccomended.

Stayed in April 2024

I had to take breakfast before the breakfast time - they did it anyway for me. Super friendly staff. Nice recommendation for dinner close by. Beautiful old palace in Santiago. Way better than a classical impersonal hotel - excelent valuenfor money. Neighborhood is a traditional one in Santiago, but these days not the safest. Just make sure you are taken there by taxi if you come by night.

Stayed in April 2024

Wonderful breakfast and very helpfull staff! Loved this beautiful boutique hotel

Stayed in April 2024

I wasn’t fond of the neighborhood. It just wasn’t for me but if you love nightlife then this is the spot for you.

Beautiful building inside and out. The garden seating area. The staff. The bar

Stayed in April 2024

Absolutely beautiful building/room/decor. An old mansion - modernised and arty. Lovely garden

Stayed in April 2024

The bathroom needs better lighting and a brighter reading lamp would be helpful. If you're a large person, get a room with a bigger shower

The serene garden, the eclectic decor in the impeccably renovated traditional architecture and the kind and attentive service; especially our day tour with Oscar.

Stayed in April 2024

Location. Barrio Brasil has much to be desired these days and it just did not feel particularly safe. I actually chose to move to Barrio Italia with my cohorts to spend the rest of my nights in Santiago.

All of the amenities were great - the room was enormous and comfortable. The breakfast was excellent and everybody there was super helpful and friendly.

Stayed in March 2024

Spent a few days at this lovely boutique hotel. Good location with restaurants nearby. The staff were very helpful with arranging tours. Nice little breakfast and loved the back courtyard for glass of wine in the evening. Highly recommended.

Stayed in March 2024

There was nothing.

It's a very comfortable place to stay in Santiago for several reasons such as quality of rooms, food, location, and a nice atmosphere. The staff is helpful and effective and goes beyond what's expected.

Stayed in March 2024

Some of the furniture in the rooms is a little old. We didn’t stay long in Santiago but think the location is a little far from some of the tourist attractions - a short cheap Uber away though!

The hotel is lovely - a converted old house and the main areas are decorated very nicely! Nice garden too. Rooms are simple but comfortable and clean. A great breakfast was provided and the staff were very helpful!

Stayed in January 2024

It’s an older remodeled house so you may experience some exterior noise. We sleep with a fan sound and didn’t hear anything.

Beds are very comfortable, back terrace is gorgeous and quiet, Honesty Bar had great options for drinks and breakfast was great!

Stayed in March 2024

Room was on the front next to busy street. A little noisy with the windows open.

Good breakfast. Great location for walking tour. Terrific patio and lawn area. Staff very helpful.

Stayed in March 2024

The most amazing staff I have experienced. Macarenas was the BEST!

Stayed in March 2024

The wi-fi was a bit intermittent.

Beautiful old building in good condition.

Stayed in February 2024

Staff was amazing! Very friendly and accommodating.

Stayed in March 2024

Amazing garden view room. Attentive service. Stunning building. Lovely garden and a really good breakfast. Nice neighbourhood too.

Stayed in March 2024

Lovely hotel and incredibly helpful owner and her son. Beautiful house and good breakfast. Thank you.

Stayed in February 2024

I found the pastries to be stale all three mornings and there was not much choice of cold cuts, and no salad. Hygiene around the handling of cereals was lacking. There are only 2 long chairs in the garden, which is not enough for all the guests.

The property is beautiful and we enjoyed having breakfast in the garden - omelets were excellent. and fresh fruits were welcome The staff was very nice and helpful. Our bed was comfortable. If I had to go back, I would pay a bit extra to have a view over the quiet garden.

Stayed in February 2024

Nothing at all, I really can't fault this hotel! Maybe more fruit at breakfast?

We were met at the airport by the hotel's taxi driver -great guy and very informative. The check-in / concierge staff were really friendly and helpful, too. The hotel is a grand building, and has cozy relaxation areas both inside and outside, where you can enjoy a drink from the well-stocked honesty bar. The breakfast was nice, too, with a continental spread and eggs cooked to order. The bed was comfortable, too. We had a wonderful stay here.

Stayed in January 2024

Saturday night noise level from adjacent hostel.

Welcoming staff and atmosphere, building architecture and ambience, breakfast, location.

Stayed in February 2024

Nothing

Just loved everything about Matilda’s. The staff was outstanding. Breakfast was delicious!!! The grounds were beautiful and the inside was gorgeous. Quaint, cute, historic boutique hotel. The location is wonderful. Can’t wait to come again.

Stayed in February 2024

Stairs are old and creak when other guests walk up and down

I recently stayed at Matilda's and found it to be a charming property just outside the city center, yet conveniently walkable. The staff was exceptionally helpful, and the breakfast served was perfect. The highlight was the beautiful backyard, providing a serene escape for relaxation. During our stay, we explored Santiago extensively, walking from the hotel to the city center, visiting Christobelle, taking the funicular for panoramic views, descending on the gondola to Providencia for lunch, and strolling all the way back. It was a fantastic 30,000-step journey, all manageable for a day's outing from Matilda's. Returning to the hotel in the afternoon, we enjoyed a relaxing beer in the garden, surrounded by the tranquil atmosphere. The library with its wonderful collection of books on Chile added a delightful touch to our stay. Matilda's provided a perfect balance of exploration and relaxation, making our experience memorable.

Stayed in February 2024