Camino Villarrica Pucón Km 13, 4930000 Pucón, Chile
#13 of 70 hotels in Pucón
Guests' ChoiceBased on 36 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.3
Facilities
9.4
Staff
9.4
Value for money
8.9
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 29, 2024
Peta
United KingdomThe Spa was a disappointment: the pool was too cold, as were the saunas, with no water to throw on to the coals. The steam room was closed due to maintenance, however I heard the man’s steam room and sauna were both too low in temperature to get the health benefits. A very young child was in the pool thrashing a long form support all around the pool and into the big jet even when I was beneath it. Why would a small child be in a Spa pool early evening, if at all?
Pretty much everything, with very charming and helpful staff. Our room service was perfect. Excellent breakfast and front desk.
Stayed in April 2024
Reviewed: April 3, 2024
Peter
GermanyAs i was travelling for business and had to start work quite early, the breakfast times were a bit of a problem, as bf startet after 7 am.
I liked the view from the balcony over the lake very much.
Stayed in March 2024
Reviewed: March 27, 2024
Charles
ChileWhy arrived on the evening of the 20th of February, still they wanted to get paid for the whole 9 nights, money hungry people, the charge machine had no chip and the card introduced into the machine, first sign of cloning. They want to charge we 4,600,000 pesos on the spot, with a usless machine. The next day we were asked to leave, having payed for 4 days, I had to leave with the Hotel owing me 1,800,000 pesos for a whole week. I would never go again and I would not recomend it.
Never saw them
Stayed in February 2024
Reviewed: March 25, 2024
Charlotte
South AfricaEXCELLANT
Stayed in March 2024
Reviewed: March 19, 2024
Klaus
United States of AmericaWhile the hotel is fantastic, the hotel's restaurant is overpriced and mediocre. Better go to Pucon for dinner.
Beautiful property with gorgeous views of the lake. Great rooms and facilities. Top hotel.
Stayed in March 2024
Reviewed: March 8, 2024
Katia
ChileThe cafeteria (6th floor) didn’t have anything sweet to order, it would have been nice to be able to have in the afternoon a cake or pie with the coffee. Especially since those are famous for the region. The main restaurant should evaluate their meals. The meat was over cooked, the fish (trucha) was salty and the potatoes with romero and vegetables were too oily. Room service didn’t come to make our beds until like 5 pm the first day, on the second day we had to complain so they would come earlier. Also, dirty plates that we left outside the room after ordering room service weren’t removed until next day’s afternoon even though we called the night before when we were done.
Great breakfast. Great view. Very friendly staff. Different places to relax with different food options. Very calm. Nice pool (indoor and outdoor).
Stayed in March 2024
Reviewed: March 3, 2024
Walter
MexicoThe food was abundant, but sometimes not top notch.
The room, the views, the attention from staff. All great!
Stayed in March 2024
Reviewed: March 2, 2024
Javiera
United States of AmericaDecoration is too corporate for the location, lack of pier to the lake
Breakfast, View of the Room
Stayed in March 2024
Reviewed: February 6, 2024
Richard
United States of AmericaNot much help with excursions. No easy access to the lake.
The view, the breakfast, the pools (indoor and outside).
Stayed in February 2024
Reviewed: February 4, 2024
Michael
United States of AmericaRestaurant was short-staffed and cooks not properly trained at breakfast. Took 30 minutes for an order of Eggs Benedict. When it arrived, is was served on untoasted bread and without Hollandaise sauce.
Lovely location, building and amenities.
Stayed in February 2024
Reviewed: February 1, 2024
Rudolph
CanadaAlthough the rooms are air conditioned, they never go below about 23 degrees Celsius (our estimate) so we found the room warm at night.
Beautiful view of lake, direct access to lake, very friendly staff, large balconies, excellent breakfast (best yet for us) overlooking the lake, very tranquil, equidistant to Villarrica & Pucón; outdoor and indoor pools (we preferred the outdoor), good gym and saunas (wet & dry).
Stayed in January 2024
Reviewed: January 26, 2024
Ellen
IrelandStunning lakefront property. We came here on our honeymoon and could not recommend enough. Pucon really was an amazing town. Josephine at the front desk was so helpful and even stayed past her shift to help us decide what local activities we should do!
Stayed in January 2024
Reviewed: January 9, 2024
Margaret-ann
ChileThe hotel is beautiful and clean. The rooms are spacious with a balcony with an amazing view of the lake. The breakfast was excellent and the restaurant food was delicious. Staff were amazing - they were so helpful and polite
Stayed in January 2024
Reviewed: January 3, 2024
Rocío
ChilePoca playa
Restaurant
Stayed in December 2023
Reviewed: December 29, 2023
Pedro
PortugalI didn’t stay longer.
Views, location, comfort, included spa.
Stayed in December 2023
Reviewed: December 28, 2023
Carlos
ChileTo have finished ALL facilities
Hotel was just re opened. We stayer there few years ago and now it is opening after being closed during Covid 19. Everything is nice as usual, however some facilities still are not ready ( as deck lookingthe beach) I liked breakfast, it was superb! Viw is wonderfull too, from the room as from any common area.
Stayed in December 2023
Reviewed: December 17, 2023
Juan
ChileCreams, lotions and shampoos not up to the hotel’ standard. But it can be easily improved.
Great staff.
Stayed in December 2023
Reviewed: December 14, 2023
Ernesto
Argentinanothing
the view, the size of the room and its quietness
Stayed in December 2023
Reviewed: December 8, 2023
Walter
United States of AmericaNothing
Excellent staff, food and location. Very 5 star without a 5 star price.
Stayed in December 2023
Reviewed: November 27, 2023
Harry
United States of AmericaThe staff was exceptional, especially Josephine. Everyone was friendly, welcoming, and attentive to every need!
Stayed in November 2023
Reviewed: November 21, 2023
Bernardita
ChileThe hotel had just reopened under a new administration. Understandably, staff was a little nervous, and the restaurant was a bit slow. But their kindness compensated for any trouble. Breakfast has to be ready at opening (7:30) as many people need to depart early for activities, such as trekking.
Clean, comfortable room; fantastic view; wonderful breakfast; very kind and helpful staff; best value; excellent SPA facilities included in price; great location. I definitely recommend this hotel.
Stayed in November 2023
Reviewed: March 1, 2024
Fresia
ChileThe hotel lack of a good access to the lake. No room service o possibility of food after 10 pm
Breakfast superb , excellent view from the room,
Stayed in February 2024
Reviewed: April 29, 2024
Sofia
ChileThere are no comments available for this review
Stayed in April 2024
Reviewed: April 7, 2024
Jeremy
United KingdomThere are no comments available for this review
Stayed in April 2024
Showing 1 - 25
Rhodes Town, Greece
Höfn, Iceland
New Delhi, India
Byron Bay, Australia
Calpe, Spain
Lisavaird, Ireland
Santa Maria Navarrese, Italy
Kutaisi, Georgia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content