We have seen dolphins straight from the hot springs! Very exciting

Stayed in April 2024

The hiking trail needs some serious work and maintenance…. Especially since it’s the only option there if you want to get out and stretch legs. Also either take out the pool table or put in a decent one or something else upstairs.

Wonderful romantic getaway. Everything and everyone was great. Facility beautiful. Food was good and reasonable especially considering there are no other options but they did a great job for a fair price. Umbrellas were a nice touch and spa massages and pools were great. Hot springs maintained well. We loved our time there even though it rained a lot.

Stayed in February 2024

Puyuhuapi Lodge and Spa is in a spectacular location and in its heyday must have been a truly extraordinary hotel. Now, approx 30 years after its expansion in 1997, details are exhibiting advanced signs of age: grout has been replaced by caulk in the bath, cabinets are scratched, the ceiling in the bedrooms are littered with holes, TP dispensers in changing rooms are rusted, paint in the changing rooms is peeling and flaking off, exposed water pipes litter the grounds ... In order to reclaim the mantle of a five-star destination serious investment is needed

Puyuhuapi Lodge and Spa is in a spectacular location and in its heyday must have been a truly extraordinary hotel. The small bay that Puyuhuapi occupies is filled with seals and passing dolphins. The mist-shrouded mountains are eerily beautiful. Staff were fantastically welcoming and warm, and went out of their way please.

Stayed in March 2024

You need the ferry to access the hotel and there are only a few times per day to take this ferry (2 times in the morning and 3 times in the afternoon).

The outside spa / thermal baths were great and they are open 24/7. The hotel offers great views across the lake. Restaurant is of good quality and offers a 3 course menu. Furthermore, we liked that there is no internet / telephone connection available….great to relax!

Stayed in January 2024

One of a kind. Incredibly beautiful, well maintained hot springs, across a fjord from a national park. Exceptional food. Wonderful massage. Honeymooners dream.

Stayed in December 2023

No internet at all that can be very stressful if not prepared.

Unique in many ways. Only a few places on earth can provide you this experience.

Stayed in September 2023

A bit tired and no emergency wifi available which means 2-factor auth apps won’t work

Absolutely stunning location

Stayed in October 2023

The hotel is outdated, has maintanance backlog but that is outweighted by the nice location. AND: there is NO internet reception (wifi) and also NO phone signal. There is one old (70’s ?) desktop computer; but with double opt in no access to your emails. Asking staff why there is no wifi, there is a mixed story of ‘we haven’t changed a thing in the last 17years’ and ‘we want our guests to disconnect’. If you can live without internet then go there before the place falls apart which is a petty).

The location is superb! A great view, wooden buildings look very nice and fit the location. The hot springs are great. The pool area is nice. Food in the bar area is good. Shared area is good/nice view, fireplace. Also a nice pool table.

Stayed in March 2023

Great stay and thoroughly attentive staff

Stayed in March 2023

This place should be an adult only experience. It is not a place for children. The noise from kids was extremely distracting and to be honest, ruined the peaceful vibe that could have been had.

The staff was excellent and very attentive. The hot springs are lovely and very private and secluded.

Stayed in February 2023

The restaurant is not up to the standard of the Hotel. We were highly disappointed by the low quality food, expecting a level in correlation to the hotel. we strongly recommend the administration to tale care of the matter.

the place is amazing; wonderful hotel. The location is breathtaking.

Stayed in January 2023

nothing

absolute everything

Stayed in January 2023

Everything was so good that I can't tell anything bad about this place.

Everything was perfect from food to room and service was exceptional

Stayed in November 2022

The indoor spa is more an indoor pool. But who wants to stay indoor there, right?

Location is great, staff is very kind

Stayed in October 2022

The cost was extremely high for staying here and lunch and dinner cost were additional on top of the already expensive room costs. it was also disappointing that the indoor pool required an additional fee for use

it was in a beautiful setting. the thermal pools were very nice.

Stayed in February 2022

The hot water in the bathroom worked only from time to time, the timing for meals was limited and not coordinated with the departure times of the boat-taxi, the chrismas diner was terribly expensive, the kitchen was mediocre. Cleaning service only every other day - while the room cost per day was enormous.

The location is fantastic, we liked very much the outdoor hot spring and the walking trails. The staff were very kind.

Stayed in December 2021

They poorly take care of the facilities, it is too expensive for the quality of everything. Nothing is nice. I barely had pressure in my shower, and not even hot water… the thermals and pool are in bad conditions… The bath curtain fell down, everything looks cheap and old and dirty. The beds do not have skirts. The bathrobes are old and scratchy… cost. I expected much more from the hotel because of the high

View

Stayed in November 2023

This place needs maintenance - a lot of things are outdated (the pool area was probably last remodeled in the 90s) and overall experience just isn’t worth the money. Some staff members were pushing for tips even when all you ordered was hot water. We’ve tried several types of pretty expensive massages and facials, but did not enjoy either of them.

Remoteness and various natural hot springs. Ability to hike around the property or kayak in the bay was nice.

Stayed in December 2022

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in February 2023