Reviews of Sonesta Hotel Osorno This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Ejercito 395 Rahue, 5290000 Osorno, Chile
#1 of 10 hotels in Osorno
Guests' ChoiceReview Score
Based on 92 hotel reviews
9.0Score breakdown
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Cleanliness
9.4
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Comfort
9.4
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Location
8.8
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Facilities
9.1
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Staff
9.3
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Value for money
8.7
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Free WiFi
9.1
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Reviewed: April 22, 2024
Rivera
Chile2 Reviews10“Good hotel”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
I little pricey
It was really nice. Dine at Cook's Restaurant and it was really good as well. Take advantage of the happy hour!
Stayed in April 2024
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Reviewed: April 6, 2024
Maria
United States of America50 Reviews5 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Very nice facility,staff,welcome drink and breakfast.
Stayed in April 2024
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Reviewed: March 3, 2024
Jane
Australia55 Reviews1 helpful vote8.0“Very suitable hotel for an overnight stay en route to Santiago”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Comfortable, modern, clean, nice gardens
Stayed in March 2024
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Reviewed: February 29, 2024
Juan
United States of America5 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 4 nights
Very complete breakfast, and the staff was very helpful.
Stayed in February 2024
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Reviewed: February 14, 2024
Alan
United Kingdom5 Reviews10“A very good experience and will certainly be back when next in Osorno.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
Nothing
The room was very good and accommodating. Excellent breakfast.
Stayed in February 2024
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Reviewed: January 11, 2024
Matthias
Switzerland42 Reviews1 helpful vote8.0“Best place to stay in Osorno”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Facilities a bit outdated and underground parking was very small (not many parking lots) and thus we had to leave the car outside the guest parking
Comfortable rooms, friendly staff and good breakfast
Stayed in January 2024
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Reviewed: January 10, 2024
Riccardoforte
United States of America100 Reviews26 helpful votes10“A very good 4-star hotel”- • Business trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
This a very good 4-star hotel, in a quite location and with two restaurants. We staid one night: a stop in our trip from Conguillio to Chiloe. The two-queen room and the bathroom were spacious and comfortable, wi-fi excellent. One restaurant offers a very good dinner-buffet (a bit expensive). The staff was kind and helpful.
Stayed in January 2024
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Reviewed: January 6, 2024
Agm
United States of America12 Reviews9.0“Very confortable and high end hotel with great breakfast”- • Leisure trip
- • Solo traveler
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Complementary water bottles are not sealed. Staff could be more customer service oriented, smile and be more approachable Limited restaurant menu
Elegant, clean and comfortable rooms, breakfast was great
Stayed in January 2024
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Reviewed: January 3, 2024
Ruben
Chile14 Reviews1 helpful vote9.0Wonderful- • Business trip
- • Family with young children
- • Junior Suite
- • Stayed 1 night
Breakfast was good but average selection.
Great staff, good location and parking.
Stayed in October 2023
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Reviewed: December 14, 2023
Carlos
Chile31 Reviews2 helpful votes10“Excelente Hotel”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
Comida excelente
Stayed in November 2023
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Reviewed: December 12, 2023
Pascal
United States of America7 Reviews9.0“Pleasant and convenient”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Odd Location, far from everything Osorno
Staff was helpful and flexible, comfortable place, garden
Stayed in December 2023
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Reviewed: October 16, 2023
David
United Kingdom17 Reviews10“Very good stay, I would come back to this hotel in the future.”- • Business trip
- • Solo traveler
- • Executive Twin Room
- • Stayed 7 nights
Sometime breakfast was not completely ready at 7am.
Freindly helpful staff, large room, nice aspect. very clean tidy room.
Stayed in October 2023
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Reviewed: October 15, 2023
Patricio
Chile5 Reviews8.0“Good, decent value for price”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast
Stayed in October 2023
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Reviewed: August 15, 2023
Catalina
Chile9 Reviews10“Great experience, best hospitality in the Los Lagos Region”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Amazing breakfast, great staff, very friendly with families
Stayed in August 2023
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Reviewed: August 8, 2023
Stephen
Chile46 Reviews2 helpful votes9.0“Welcoming and comfortable”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
No Pool or spa
Wonderful staff !!! Very welcoming. The lobby bar is great and we were served very well. Breakfast is nice and the omelette station is great.
Stayed in August 2023
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Reviewed: June 10, 2023
Janaina
United States of America40 Reviews11 helpful votes10“Great place with great staff”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
It is a great place for conferences and events or adult entertainment (casino next door), but I wish it had an indoor pool, a gym or a spa. A video game area is set up for kids in the lobby, which is great, but a little play area with toys would be even better.
The staff is by far one of the best we’ve ever encountered in many years of international travel. The manager greets you every morning, the staff at the restaurant are attentive, front desk helpful and the housekeeping does a fabulous job keeping the very large rooms tidy and clean.
Stayed in June 2023
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Reviewed: June 9, 2023
Timo
Germany36 Reviews4 helpful votes9.0“Very good hotel”- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
the in-house restaurant is overpriced with low quality of the food
the staff is very attentive and customer oriented. Raquel and Pauline are outstandingly good and always try to do their utmost to make clients happy and make sure they feel welcome. Haven‘t seen this kind of dedication very often. Breafast is good with a great variety. Some of the staff try to make up for their lack of understanding of the English language with creativity. Cook‘s restaurant very good with slightly oversized portions but good value for money and cheaper than the inhouse restaurant
Stayed in June 2023
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Reviewed: May 15, 2023
Caon
Italy14 Reviews8.0“very nice staying in Osorno, one of the top hotel of the region”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
the hotel is listed as a 5 stars but it's not; the rate for the services is correct but the rooms are quite hold even if super cleaned and big.
very nice hotel, super clean and big rooms, staff very friendly and the location is nearby the city center. We recomend the hotel to families but also to business travellers. the hotel is located into a casino center with restaurants and amenities.
Stayed in May 2023
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Reviewed: April 19, 2023
Olivia
South Africa4 Reviews10Exceptional- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 2 nights
Breakfast was good but not excellent. Room was spacious and clean. Bed was excellent
Stayed in March 2023
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Reviewed: April 10, 2023
Cecilia
United States of America11 Reviews9.0“wonderful”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
n/a
staff was extremely helpful and friendly
Stayed in April 2023
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Reviewed: March 26, 2023
David
United Kingdom75 Reviews5 helpful votes9.0“4 Night Stay”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Good location 15 mins walk from the centre of Osorno. Staff were very friendly and helpful.
Stayed in March 2023
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Reviewed: March 13, 2023
Constance
United States of America6 Reviews9.0“we were very comfortable. however, the booking was for a river view, but our room was on the opposite side, overlooking”- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
it was next to a casino. we don’t gamble or smoke
well appointed hotel
Stayed in March 2023
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Reviewed: March 3, 2023
Maria
Canada34 Reviews9.0“A cassino hotel with all facilities to spend a few days with family or alone.”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 4 nights
The swimming pool and exercise rooms too busy, smelly and open to the residents as a ginásio club. Not attractive at all. A bit far from downtown and walking at night was scary. Some safety issues. Old town neglected and ignored by administration. We spent 4 nights in a comfortable rooms, had time to rest in our upgraded room.
The hotel is attached to a cassino, we didn’t know that. No information on Booking.com. We booked this hotel, because it was the best accommodation we could find. We asked for an upgrade, it was the end of our trip and we need a quite place with good view of the city. We got it. Good variety of food for breakfast. The management surprised me with a beautiful tray with champagne, cheese, smoke meat and a slice of BF cake to celebrate my birthday. The staff were fantastic. Some restaurants in the complex to have a meal. No need to leave the facility.
Stayed in February 2023
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Reviewed: March 1, 2023
Mapi
United States of America42 Reviews2 helpful votes10“great hotel”- • Leisure trip
- • Travelers with friends
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
great view, excellent wine store downstairs, good breakfast and delicious coffee selection
Stayed in February 2023
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