We were three people, but only had hand towels for two in the room. When I asked for a third, I was told that two hand towels is the policy, even though we had four bath towels. Later we were provided with a third hand towel.

Plenty of breakfast delivered to the room. Nice view, nice hot tub. Plenty of parking.

Stayed in March 2024

Nice view, helpful staff(speaks English if thats important)!

Stayed in February 2024

Lake view

Stayed in January 2024

nothing

very spacious room. excellent view and peaceful

Stayed in December 2023

The drive way up from the main road can be tricky, as it is narrow and steep, but not a proper after doing it a couple of times.

The location was beautiful! We had an amazing view of Lago Villarrica from our apartment! Breakfast was brought to us every day and it was very generous! The staff was extremely friendly and responsive - everything was perfect and we had a lovely stay - great value, too! The whole property is well kept inside and out. Very clean and comfortable !

Stayed in December 2023

This property is beautiful and the view of the lake is gorgeous. My room was super comfortable and cozy. Breakfast was plentiful. I loved the cats that would go for walks with me.

Stayed in October 2023

Not many lunch or dinner options around.

We stayed in a apartment that was perfect for traveling with children. It was very well equipped and very clean and new. The kids loved the kittens and birds!

Stayed in October 2023

Due to off-season I suppose, neither the hot tub or sauna were working.

Beautiful property, very clean, well kept room. Very satisfying and generous breakfast!

Stayed in September 2023

Only during the first day internet in the room was not working well but apparently it was solved

Perfect place to stay. Near Pucon but in a quiet area with a great view of the lake. The breakfast served in the room was complete. I'd definetely recommend this place to stay

Stayed in July 2023

So here's something I would've found helpful to know: There are 3 pools - a large pool at the bottom of the hill (shown in most of the pictures, with sunbeds all around), which is significantly smaller than pictures look (assume wide angle lens photos). It's not heated but it wasn't cold (this is in January), although it was totally overrun by kids, around 20-30 children playing in there at any time! (Obviously we could have been unlucky, but there was no way an adult could have swum lengths in it - you couldn't reach your arms out either side of you without hitting a child. We stayed Wednesday - Friday, not over a weekend). Not rating the hotel down for this, but definitely something to bear in mind if you want to relax by the pool and hoardes of kids would ruin your stay! (Or, on the other hand, if family-friendly with lots of kids to play with is a plus for your family!) Then there are 2 smaller pools that are based on totally the other side of the property (at the top of the hill). This includes an oval-shaped one that is warm, kind of functioning like a large hot-tub. You have to reserve this, but we had no trouble doing so. There's then a small rectangular one (about 5m long) also pretty warm. Again, no issues with this set up, just think the descriptions about this could be clearer as it was initially a confusing set up! The room is nicer and bigger than it appears in pictures!! Comfy bed. Breakfast is only served between 9-10.30 - again just something to bear in mind if you're hoping to get up earlier for hiking like us.

Stayed in January 2023

We stayed 4 nights in January - as one of around 15 hotels around Latin America in similar price bracket. The hotel has super lakeshore views from the terrace. Comfy and spacious. Helpful staff. Good facilities. The apartments are self-catering. Located approx five miles from Pucon. Very easy if you are travelling by car.

Stayed in January 2023

Late breakfast

Nice setting

Stayed in March 2023

Price, pool area needs more chairs and umbrellas and towels.

Balcony, breakfast room, garden area.

Stayed in January 2023

Only thing I would mention is that you need a car to reach the hotel, and then to reach the towns nearby. but it’s clear from the map when booking

very cute room, adequate size. Excellent service

Stayed in December 2022

The staff didn't say how to enjoy time in the facilities

The facilities were amazing.

Stayed in December 2022

The wifi was a little intermittent in the apartment but wouldn’t stop us returning again!

We stayed in the apart-hotel, and loved our stay. Breakfast was very generous, and easily gave us lunch as well. We had a great view of the lake and the place was very well appointed, with everything we could need with our 5 month old baby during our stay.

Stayed in November 2022

Bathroom (smells bad)

View Breakfast Room

Stayed in November 2022

I thought we had breakfast included.. it's only if you stay in the hotel.. it was my fault. I didn't read the conditions.. was so looking forward to it..

Stayed in a bungalow.. just fabulous views great set up..woukd come again

Stayed in November 2022

There is not room service.

The location and breakfast were great.

Stayed in June 2022

La vista

Stayed in March 2022

N/a

Delivered exactly what it advertised

Stayed in February 2024

The receptionist was unhelpful and borderline rude

The facilities, including the garden

Stayed in February 2023

Lacks charm and didn’t meet expectations. Firstly, there was nowhere to eat! This meant driving into town for meals which took half an hour and we had a five month year old baby with us… this severely disrupted his routine. This was especially annoying as the hotel’s promotional photos had shown a restaurant. It also advertised a “buffet breakfast” and all we got was four raw eggs, two slices of cheap bread, stale ham, disgusting concentrated juice and instant coffee to make in our room. Perhaps the catering had been disrupted by Covid but we could have at least been warned. This was disappointing. Secondly, the Wifi was really patchy and this meant we couldn’t really work or use our computers for streaming. No staff around and everything wasn’t well organized. Finally, the pool also looked like it had about a gallon of chlorine in it. We didn’t date swim.

It was clean and had a reasonable view

Stayed in January 2022

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Stayed in April 2024