Istanbul, Turkey
Positive section of review
The location is perfect, just 5 minutes from the Taksim square. The room was big, and the mattresses were comfortable. The staff was very helpful when providing the location of the hotel and they also helped us securing a parking spot in the street in front of the hotel.
Negative section of review
Photographs that you see posted on booking.com show a sparkling hotel with bright, inviting rooms, but the reality is very much different. For starters, we were given a room other than the one shown on online photos as actually being assigned to us. In it, we were greeted by furniture in a state of utter disrepair. The TV was barely standing on an improvised wall fixture and not working (they promised to fix it, but never did), the table was missing screws and severely wobbling, the stove was dirty, bed frame upholstery and curtains were torn and dirty, and bed sheets looked like they had never been touched with an iron. All this I would probably disregard, as I'm more interested in exploring the city anyway, but midway through our stay, as I was lying in bed one night and scrolling on my phone, I heard sounds around my bag placed on a chair next to the table, but thought I was imagining. A couple of moments later, I saw a mouse climbing up one of the slanted metal bars of the table. This was absolute icing on the cake.
Dalyan, Turkey
Positive section of review
Well appointed room, hotel in good quiet location but only a short walk to central Dalyan, friendly and helpful staff. Good breakfast.
Negative section of review
Breakfast was very nice, however some variation during the stay would be good.
Göreme, Turkey
Positive section of review
All of the staff was really kind !! Especially Han :)! They help you with everything
Istanbul, Turkey
Positive section of review
breakfast is good, the terrace is nice, staff is friendly and helpful
Negative section of review
the hotel itself is old, the bathroom has a smell, the room is small
Istanbul, Turkey
Positive section of review
Staff specially Mr.Berkan Location Breakfast
Negative section of review
Nothing
Trabzon, Turkey
Positive section of review
Mostly the antique design, and the breakfast.
Negative section of review
The internet wasn’t the best.
Istanbul, Turkey
Positive section of review
Location and personel
Negative section of review
Kitchen, dishes
Istanbul, Turkey
Positive section of review
Nice staff
Negative section of review
Ac is hot
Istanbul, Turkey
Positive section of review
locations
Negative section of review
room was at demisol. ( partial underground
Manavgat, Turkey
Positive section of review
Nothing
Negative section of review
1- from the moment we wanted to check in we had an issue, we had already prepaid our stay through Booking.com however we were being asked to pay again at the property by a manager, as they informed us they had never delt with a prepaid booking. Staff were very rude and unhelpful upon arrival, we arrived around 11:30pm and had been traveling with children who were tired and hungry it took over an hour for this payment issue to be resolved. 2- we had paid for an ultra all inclusive stay at this property however there was no food available upon arrival, mini bar was empty for the duration of the stay( 4 nights 5 days), the hotel have a sheet that inform the guest of the food and beverage times however the times don’t match and staff do as they please and when confronting staff there is no food available nothing was done and you just get told there is food… 3- rooms are nothing like the pictures they are extremely dirty, toilet was unclean, door handles were broken, shower head is broken, jacuzzi tub was filthy, there was ant infestation on the floor which nothing was done about, a few of our family members are now suffering with rashes and sickness. 4- the security is none existent in this hotel, our doors did not lock and were open at all times, we also experienced staff entering our room without knocking whilst sleeping. Lighting was very poor around hotel, most of the r guest are completely drunk. Every night the hotel experienced work cuts leaving us with no light or electricity. 5- overall my worst ever experience, found this stay very stressful wouldr not recommend this hotel to anyone I will attach some pictures.