Occasional drain smell in bathroom

Great location- close to beaches and easy bus ride to town Spacious room Good parking garage Great breakfast and dining Very friendly and helpful staff

Stayed in May 2024

There was nothing about this hotel that I did not like! God willing, I will be back

We had two great rooms facing the casino and the ocean! The ceilings are grand - 12' for better and the staff was just terrific. Had I known how great Santander was going to be and this hotel in particular, I would have rearranged our itinerary to stay for a few more days.

Stayed in May 2024

The breakfast cost 16 euros. It was a bit overpriced, not bad but I wish they had more variety on the foods.

Great location, great services. Really comfortable

Stayed in May 2024

All good

Second time of staying. Great location and great rooms

Stayed in May 2024

The staff especially reception staff were not friendly and always on their phone.

Clean room, fabulous location

Stayed in May 2024

Location. Very friendly staff, ready to help.

Stayed in May 2024

Nothing

Beautiful location

Stayed in May 2024

A little soulless

Location, staff, room

Stayed in May 2024

Sometimes the bedside lighting needs checking - bulbs and connections aren’t always as good as they could be.

So easy and close to the airport and my family - always offers value for money

Stayed in May 2024

Breakfast is nice but food needs to be kept warmer. Tea and Coffee in the rooms would have been better.

Great hotel, very clean and staff very pleasant. Definitely worth the upgrade to sea view. Location is beautiful, in the nicest part of Santander. Bars and a few restaurants close by. Bus stop and taxi rink into the Center outside of the Hotel. Lovely walk about 40mins.

Stayed in May 2024

Would have liked a kettle in the room to make an early morning drink.

First I really liked the easy to use underground parking facility accessed via a lift. The reception staff were welcoming and the porter took our cases to our room. The room was larger than expected, with sufficient storage space for our clothes. The bed was large and comfortable. Good WiFi. Quiet. The breakfast has a good range of hot and cold foods. Meals in the cafeteria are also good. Hotel is situated by the beach. Plus there are bars and restaurants nearby. We thoroughly enjoyed our stay.

Stayed in May 2024

Availability of main restaurant always booked for the event and not available for Guests.

Location

Stayed in May 2024

Nothing. A fabulous Hôtel although the restaurant didn’t open until 8.30pm.

Fabulous location on the beach . Wonderful staff , great cafe. A great place to stay.

Stayed in April 2024

Elegance

Location and view

Stayed in May 2024

The front desk staff often looked at paperwork and didn't pay attention to greetings or the cleanliness of the front and lobby after the weekend. I was happy to pick up the dirt. The weakest point was the restaurant, its menu and food quality, the service for a 4* hotel and the lack of English language skills of one of the waitresses who served us. The untidy restaurant area, the old bread and the incorrectly issued bill. The European expects better service and this is what the hotel management should focus on.

Breakfast throughout the stay was always the same, but you can always choose from the menu, hot meals were often lukewarm. Plenty of fruit. Unfortunately there was a lack of vegetables. Excellent yogurts, selection of milks, cheeses. But the location of the hotel made up for it all. There is a great room with sea view and bathroom equipped with bidet, excellent towels and spacious shower. Always clean, every day with bottles of water.

Stayed in April 2024

Excellent location and wheelchair facilities were very good.

Stayed in April 2024

Could have stayed longer but that's my problem.

Scenic water view, helpful staff, convenient parking. Great value for the money.

Stayed in April 2024

We didn’t have breakfast

Stayed in April 2024

No kettle in room Broken shower

Very nice staff Comfy bed Clean room

Stayed in April 2024

Location, service, restaurant

Stayed in April 2024

The breakfast was amazing and the room very comfortable and clean

It is really more than what you pay for. Everything was excelent, the room, the food and the service.

Stayed in March 2024

Bar was closed

Excellent location

Stayed in April 2024

The best option in Santander Definitely No doubt.!!! Clean Convenient Safe Professional staff. Cristina y Jose Luis front desk Doing exceptional job!!! Great customer services Thanks again for everything you do for us We appreciate a lot Congratulations Keep going 💯💯💯💯

Stayed in April 2024

No complaints!

Lovely traditional exterior with modern interiors made the perfect hotel! Everyone was very friendly and we enjoyed excellent breakfasts and evening meals. Cleanliness, good maintenance and the attention to detail was superb.

Stayed in April 2024