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Reviews of Apartamentos Puzzle Madrid Sol

Carrera de San Jeronimo, Madrid City Center, 28013 Madrid, Spain

#1843 of 3,370 vacation rentals in Madrid

Guests' Choice

Review Score

Based on 44 apartment reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.5

  • Location

    9.4

  • Facilities

    7.6

  • Staff

    7.7

  • Value for money

    7.6

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Showing 1 - 25

  • Reviewed: March 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Apartment - Split Level
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s noisy at nights

    Location is super

    Stayed in March 2024

  • Reviewed: November 21, 2023

    8.0
    Lovely apartment in a central position
    • Business trip
    • Solo traveler
    • Apartment - Split Level
    • Stayed 2 nights

    The typical noise from the street centres of turistic cities up to very early in the morning. The heat pump didn't work; I informed the tenant but received no action to activate it. Fortunately, it wasn't so cold despite 10°C outside.

    Staying near the metro station Staying in the centre of Madrid

    Stayed in November 2023

  • Reviewed: August 11, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Apartment - Split Level
    • Stayed 2 nights
    • Submitted from a mobile device

    No effort was being made by either of the 2 people we had dealt with to communicate with us in English nor did they ask if we even speak Spanish, while texting that's not an issue but while checking in it was slightly troublesome. The door to the entrance on the road is also quite hard to find. The upper floor isn't really useful for adults maybe for children because it's so tiny that no grown up could possible stand there, you have to crouch or lay down and the staircase up and down is a dangerous nightmare.

    The location is superb in the midst of all the action in Madrid. Some people complained about loud noises from outside but if the windows are shut there's no noise although you're in the midst of the center of Madrid.

    Stayed in August 2023

  • Reviewed: June 24, 2023

    7.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Apartment - Split Level
    • Stayed 2 nights
    • Submitted from a mobile device

    Air conditioning did not work efficiently

    Location,property was clean and good ammenities

    Stayed in June 2023

  • Reviewed: May 12, 2023

    8.0
    convenient - would come back
    • Leisure trip
    • Family with young children
    • Apartment - Split Level
    • Stayed 2 nights
    • Submitted from a mobile device

    upstairs bed a bit uncomfortable a bit hard getting in and out

    location safety

    Stayed in May 2023

  • Reviewed: January 3, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Apartment - Split Level
    • Stayed 3 nights
    • Submitted from a mobile device

    To much noise n some things were big cracks n

    Locality

    Stayed in December 2022

  • Reviewed: October 27, 2022

    7.0
    Madrid is a fantastic city for a short break with teenagers
    • Leisure trip
    • Family with young children
    • Apartment - Split Level
    • Stayed 3 nights
    • Submitted from a mobile device

    not much room if you wanted to eat in

    location was excellent for metro, shops and eating

    Stayed in October 2022

  • Reviewed: June 3, 2022

    8.0
    Great Central location in a tidy clean apartment
    • Leisure trip
    • Family with young children
    • Apartment - Split Level
    • Stayed 4 nights
    • Submitted from a mobile device

    The bed was uncomfortable, personally do not like memory foam. Being in the centre of the city, there was noise from outside in the early hours. Its difficult to find the apartment as the number 12 is hidden so difficult to find. €100 Refundable Deposit was taken on top of the room cost, this was not initially notified when booking.

    Clean and tidy apartment, Good facilities including microwave, cooker, big fridge freezer, air-conditioning, Right at the heart of Puerta del Sol near all restaurants, tourist sites, walking distance to the Palace and Retiro Park. Very secure apartment, tough locking system in place. Great location, near to food shops, souvenir shops etc. Silvia whho runs the apartments was very helpful.

    Stayed in June 2022

  • Reviewed: February 27, 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Apartment - Split Level
    • Stayed 2 nights
    • Submitted from a mobile device

    The room is a little bit dark. The hairdryer was not working. The second floor is very small and uncomfortable.

    Located in the heart of Madrid.

    Stayed in February 2022

  • Reviewed: October 3, 2021

    8.0
    Very nice!
    • Leisure trip
    • Travelers with friends
    • Apartment - Split Level
    • Stayed 4 nights
    • Submitted from a mobile device

    It is a bit noisy since it is in the centre, but it wasn’t a problem since we weren’t home that much.

    The apartment was very clean and the position was super! We loved it, Sol is fantastic and from there you can go pretty everywhere by foot.

    Stayed in October 2021

  • Reviewed: August 19, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Apartment - Split Level
    • Stayed 2 nights

    Only bad thing is that air condition is not working well so it was too hot inside.

    Stayed in August 2021

  • Reviewed: April 9, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Apartment - Split Level
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The location was fantastic

    Stayed in March 2024

  • Reviewed: March 30, 2024

    1.0
    Poor
    • Leisure trip
    • Group
    • Apartment - Split Level
    • Stayed 2 nights
    • Submitted from a mobile device

    Not got deposit back, rude host, uncomfy facilities

    Stayed in March 2024

  • Reviewed: November 25, 2023

    9.0
    Wonderful
    • Travelers with friends
    • Apartment - Split Level
    • Stayed 4 nights
    • Submitted from a mobile device

    The only thing can be mentioned is the bed ( non comfortable sofa ) , otherwise every thing was great

    Super great location , few steps of plaza de sol Almost no need for any kind of transportation for the historic places , will furnished apartament

    Stayed in November 2023

  • Reviewed: November 15, 2023

    1.0
    AVOID
    • Travelers with friends
    • Apartment - Split Level
    • Stayed 2 nights
    • Submitted from a mobile device

    Being hounded for arrival time, then to arrive to be greated by non speaking English staff member, took €100 deposit no where on the booking does it advise of this, wouldn't appcept payment via booking.com, sent another WhatsApp payment link, payment didn't go through, wanted cash instead paid the cash,and when the staff member left I checked my account to find money had also been debited from account, €180, paid €170 cash along with €100 deposit, after back and forth for nearly 5 days eventually got the €170 euro paid back, 5 days after checking out I have yet to receive my deposit of €100, after numerous txts back and forth having to beg for deposit I would not recommend this place avoid, was advised to allow 24 48 hrs for deposit to refund as was apparently sent back on the weekend as day 5 I haven't received any refund. Very poor service very poor communication , avoid this place if you don't want stress or having to beg for your own money to be refunded

    Location

    Stayed in November 2023

  • Reviewed: April 14, 2023

    2.0
    Terrible experience.
    • Leisure trip
    • Family with young children
    • Apartment - Split Level
    • Stayed 3 nights
    • Submitted from a mobile device

    The upstairs room was not a room. It's an attic and you have to crawl to your bed. We had booked for 4 people and asked the host to accommodate another property. She was rude and didn't couldn't care less. The beds had strings coming out and poking your back. The hallway and the room smelled terrible. There were not enough towels and the bathroom was dirty.

    Location of the property was good but there was too much noise until 4am and we couldn't sleep. It ruined our days because we missed our tours.

    Stayed in April 2023

  • Reviewed: April 7, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Apartment - Split Level
    • Stayed 2 nights
    • Submitted from a mobile device

    Very noisy and the bed are not comfy.

    Stayed in April 2023

  • Reviewed: March 20, 2023

    3.0
    Poor
    • Leisure trip
    • Travelers with friends
    • Apartment - Split Level
    • Stayed 4 nights
    • Submitted from a mobile device

    the owner Made me regret booking in this place. the apartment is okay, but they make you wait beyond the check-in time. the owner writes you but she doesn’t answer back most of the times, making having her contact totally useless. not coming back for sure.

    Stayed in March 2023

  • Reviewed: December 21, 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • Apartment - Split Level
    • Stayed 2 nights
    • Submitted from a mobile device

    totally fine! clean and great location.

    Stayed in December 2022

  • Reviewed: September 22, 2022

    9.0
    A marvellous base to explore all that Madrid has to offer!
    • Leisure trip
    • Solo traveler
    • Apartment - Split Level
    • Stayed 3 nights
    • Submitted from a mobile device

    Spacious, clean and close to all major attractions.

    Stayed in September 2022

  • Reviewed: August 31, 2022

    9.0
    Clean & comfortable stay in the heart of Madrid!
    • Leisure trip
    • Solo traveler
    • Apartment - Split Level
    • Stayed 3 nights

    The washing machine didn't want to open, but I was able to use a credit card to jimmy it open. There is no dryer, so if you wash your clothes, you will need to air dry them.

    This is in the middle of fun nightlife and bars! Just a few doors down, you can get cheap beers and tapas for just a couple of dollars! The location is incredibly close to everything, and I was able to walk to the Prado with ease.

    Stayed in August 2022

  • Reviewed: January 3, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Apartment - Split Level
    • Stayed 5 nights
    • Submitted from a mobile device

    Comfortable bed, well equipped kitchen, nice and warm, very clean. Owner went out of her way to help us find the place when we were exhausted and lost.

    Stayed in January 2022

  • Reviewed: October 6, 2021

    3.0
    Good location but terrible bed
    • Business trip
    • Solo traveler
    • Apartment - Split Level
    • Stayed 4 nights
    • Submitted from a mobile device

    Much noise, the bed is very bad and old, the sofa is very bad and old. Didn’t sleep well.

    Perfect location right in the Center. Bathroom and kitchen are really nice!

    Stayed in October 2021

  • Reviewed: August 6, 2021

    9.0
    Perfect location, good apartment, very good value.
    • Leisure trip
    • Group
    • Apartment - Split Level
    • Stayed 2 nights

    The upper bed was not comfortable. Although there was a washing machine we needed, there was no washing gel.

    The location is simply perfect, next to the Sol, the best part of Madrid. The hosts helped us when we needed.

    Stayed in August 2021

Showing 1 - 25

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