Deplorable condition, Cleanliness of the surrounding area on the street side of the hotel

Friendly staff

Stayed in March 2024

Rooms need a bit of retouch, but as I was told renovation is underway.

Love the location and hotel itself.

Stayed in March 2024

Unfortunately The toilet stone was not clean.

Staff

Stayed in November 2023

Parking is a massive problem

Stayed in August 2023

rooms need renovation, the cleaning service not good.

pool, location

Stayed in July 2023

During checkout, the staff kept my luggage at the sore and gave me the tags. When I came back and show them the tags, they were asking me is it in store number one or two!!!!! How should I know about their stores?!! This is a clear failure of the hotel system.

Clean room and nice food.

Stayed in July 2023

1. room quality were below my expectation, it's not bad, but I thought it's better

1. location.

Stayed in June 2023

slightly worn furniture in the room - should be renovated

excellent work of the staff

Stayed in June 2023

There is no AC which was really ruined my stay

I do like the cleanses and the lobby

Stayed in June 2023

Somewhat noisy, from outside and from other rooms. Definitely an aging hotel, they really need to renovate a lot. Was definitely not as relaxing as it should have been

Its a good location and we had a lot of space in the room. The room service was excellent, and you have the full set of facilities - also it is close to pretty much anything in Batumi.

Stayed in April 2023

Can not control the a.c in the room for hot or cold

Location, the facilities

Stayed in April 2023

Window in the room was a problem. it was really small and hard to open. Furniture in our room was partially scratched.

location - first of all. Staff was great and helpful and polite. Room was also good, but not perfect.

Stayed in January 2023

It was extremely hot in the rooms and it was not possible to turn off or at least turn down the heating with the thermostat. It was beginning of December, but I had to open the window to be able to stay and sleep in the room. Possibly there was some general issue with the heating system, because there were the same complaints from the other rooms. Besides of that everything was fine in the hotel.

the hotel is very nice, even though some renovation might be needed. The executive lounge is very nice with a good service and the view is also awesome from there.

Stayed in December 2022

a bit old in the room, some signs on the carpet in the room. may need interior upgrade.

Location, famous chain, the building itself, design in the room, free car parking.

Stayed in November 2022

service is slow No A/C on cold in the rooms

The hotel in the center of Batumi, near to everything, which is nice because you can go by walk to every side of the city. Casino service very slow and sometimes the staff do not have patience. service is ok .

Stayed in November 2022

parts all the furniture are old and not clean. Towels and sheets are dirty.

in my opinion this hotel is very comfy an excellent location. All the employees were friendly and warm, especially the receptionist, whose name was Anna, and I was very happy to meet her.

Stayed in November 2022

Free Toiletries available only upon request The room Needs a refurnishment and more attention at details

Good location, cleaned and beautiful swimming pool. Free Wifi.

Stayed in October 2022

there was a leak in a bathroom, towels are old

everybody is very helpful and friendly

Stayed in September 2022

Reception Staffs need to have training in how to meet or exceed customers expectations and how to deliver a good service.

Location, clean, view

Stayed in September 2022

view from the room, small bed, uncomfortable mattress and pillows

Service, pool, location

Stayed in August 2022

location

Stayed in August 2022

1. I was told there was no way to pay via credit card in euros or dollars. Why so, if it's an international chain? 2. Very loud music from downstairs outside the hotel until 6:30 am, each night of our visit! Made it hard to sleep. Windows were trembling with bass. Investing in sound insulating windows could have solved this. 3. Outside pool area has no trash bins 4. Beds mattresses felt too soft to my taste, lacks back support 5. Indoor baby pool way too hot for babies or adults

Pools and spa wonderful Great current in the shower Nice view from windows Dark curtains great for baby sleep Club lounge happy hour was a delight Service in the hotel was good Good breakfast

Stayed in August 2022

the beach side villa are noisy and the hotel is old need new renovations no ladies time for the pool or jakozi

location is great break fast menu and view is great staff were out standing especially Layla from front desk she is very helpful and professional

Stayed in July 2022

The shower in our room was small and badly designed. The water temperature changed sometimes. The air conditioning did not work well. Actually it only was a fan. No cooling or heating.

The outside pool was excellent. Clean and not too crowded.

Stayed in July 2022