Via Dei Cartari 18, 90133 Palermo, Italy
#30 of 91 hotels in Palermo
Guests' ChoiceBased on 249 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
9.4
Facilities
8.4
Staff
8.7
Value for money
8.0
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 2, 2024
Meredith
United States of AmericaThe bed was hard as a brick. The shower went everywhere- we could not figure out how to reduce that.
Breakfast was good, the front desk was nice. Room was nice. Location is perfect. Lobby bar/atrium is a great space and we enjoyed the piano/violin.
Stayed in April 2024
Reviewed: May 2, 2024
Margaret
AustraliaNothing
Good location. Staff very helpful and friendly. This is an excellent hotel and I highly recommend it.
Stayed in April 2024
Reviewed: April 23, 2024
Lynn
CanadaWe stayed on a weekend and as it is in the heart of the historic section it is very noisy at night.
Beautiful ornate building. In the middle of the historic section and very easy to get around and see everything.
Stayed in April 2024
Reviewed: April 16, 2024
Dr
AustriaEverything was perfekt.
Great location. Friendly staff. Good breakfast really worth the price.
Stayed in April 2024
Reviewed: December 20, 2023
Christopher
AustraliaNothing.
Very elegant building, beautifully furnished.
Stayed in December 2023
Reviewed: December 18, 2023
Samuel
United States of AmericaWe booked a very large suite that advertised a balcony. The room did not have a balcony, and the front desk argued with me when I checked out until I showed them a listing. Check-in was extremely slow with multiple trips from the staff to and from the back of the check-in desk. We were checking in with four people, but we could have supplied our passports and such in advance. One of the bars shown in the photos was closed during our entire stay. Do not get the drip coffee at breakfast: it is inedible.
The location of the hotel was great: right in the middle of town, and close to the trains. It was easy to get to restaurants, bars, and museums. The hotel also advertised free usage of the facilities at a partner hotel by the beach, but we were unable to make time to go there.
Stayed in September 2023
Reviewed: December 18, 2023
Zsuzsi
United KingdomBathroom mould needs clearing
Great breakfast, excellent staff
Stayed in December 2023
Reviewed: December 3, 2023
Louis
United States of AmericaHot water system broke while we were there
Stayed in November 2023
Reviewed: November 23, 2023
David
United States of AmericaNeed better gym.
The room and Libby we're excellent.
Stayed in October 2023
Reviewed: November 8, 2023
Jane
United KingdomThe hotel has issues. I requested a quiet room, high floor and arrived to find I was on the first floor, next to the lifts and in a room that overlooked the internal public courtyard that also had a pianist until midnight. So they clearly don’t read requests. I asked to change and was told it wasn’t possible so spent a sleepless night; however the next morning at 8am when I asked again they gave me another room, quiet, at the end of a corridor with no-one overhead. The hotel also had no hot water for over two days. I noticed it was not hot on Friday and then spoke to Reception on Saturday when they said it was in the whole hotel. They were unable to resolve it until Monday which is unbelievable for a hotel. They offered to move me to a room nearer the boiler to see if the water was hotter there or to move my hotel as they had an arrangement with another hotel but out of town as I understood it.
The reception staff were helpful. The bed was comfortable. The room was a good size. The breakfast was very good. The hotel has good common areas. The location is excellent.
Stayed in November 2023
Reviewed: November 6, 2023
Edward
United States of AmericaBeds too hard!
The facilities.
Stayed in November 2023
Reviewed: October 23, 2023
Sally
United KingdomUnfortunately there was building work happening outside our room & this started at 8am each morning we were there and was very loud. My husband did complain about this but the hotel did not take any money off our bill as we did not complain at the time.
The hotel was full of charm & character & very clean.
Stayed in October 2023
Reviewed: October 17, 2023
Daniel1955
AustraliaBreakfast wasn't the best.
Location is great and most important places were in walking distance.
Stayed in September 2023
Reviewed: October 8, 2023
Mark
United KingdomDifficult to navigate to in a car due to the one way system. Car parking costs 18 euros a day.
Beautiful old hotel in a great location. Staff were very helpful. Room was well appointed. Breakfast was good.
Stayed in October 2023
Reviewed: October 3, 2023
Giulia
United States of AmericaNice facility, staff, pool, view, but no WiFi!!!!
Nice facility, staff, pool, view, but no WiFi!!!!
Stayed in September 2023
Reviewed: October 3, 2023
Tim
United States of AmericaThe breakfast is ok but not great. The fitness room is pretty small for the size of the hotel and has been pretty hot the last 2 times we stayed here. The air conditioning is great everywhere in the hotel except there. The treadmill wasn’t working this visit. The shower had pink mold in the grout.
Great location, beautiful hotel. Very nice staff.
Stayed in September 2023
Reviewed: September 24, 2023
Rajni
United KingdomNothing
The location was perfect and very near the main attractions and restaurants. The hotel was amazing with friendly staff. The breakfast had lots of variety and the room was clean and comfortable
Stayed in September 2023
Reviewed: August 18, 2023
Jane
DenmarkA little hard to find initially. My size of my room was perfect for my overnight stay, but would have been a bit tight otherwise.
Staff was very welcoming and helpful, room was exceptionally clean. Old world feeling but comfortable experience through and through.
Stayed in August 2023
Reviewed: August 16, 2023
Örvar
IcelandIt was just very nice and great staff.
Stayed in May 2023
Reviewed: August 14, 2023
Husam
AustraliaNeed uplifting
Location
Stayed in July 2023
Reviewed: August 10, 2023
Lina
United States of AmericaBedding was so bad
Location and place itself
Stayed in August 2023
Reviewed: August 9, 2023
Paul
United KingdomThere was an issue with a bad smell in the room I was allocated initially (not sure if it was coming from drains internally, or from outside). The staff moved me to another room, which resolved the issue.
Beautiful building, great location and helpful staff.
Stayed in August 2023
Reviewed: August 9, 2023
Christian
United States of AmericaN/a
Excellent staff
Stayed in August 2023
Reviewed: August 7, 2023
Karen
United KingdomGreat location. Large spacious rooms, very clean.
Stayed in August 2023
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