To soon to leave

Loved aurora, the team made my dinner with my 7year son fantastic

Stayed in February 2024

Having to go up to the 38th floor in order to cross reception to the other elevators to then go down to ground level. Very frustrating every time we came in or out of the hotel.

One of the best hotel rooms that I've stayed in. King Suit with ocean view. Incredible bathroom with hot tub, King Bed, Couch and massive TV. The SPA and Pool area were perfect for relaxing, with Sauna, Hot Tub and Steam Room in the Males Change rooms. Great customer service with towels and any support that you require. Restaurants looked fantastic though we didn't end up eating there. We did order room service and it was fast and great quality.

Stayed in November 2023

Nothing to dislike

Great room, fantastic staff

Stayed in October 2023

should have more usb charge

the swimming pool

Stayed in September 2023

Nothing

Everything

Stayed in August 2023

not very convenient for travel around macau better have Suttle for popular spots

perfect view on Macau

Stayed in May 2023

None, everything was good and meeting our expectations.

All hotel rooms have nice ocean view. The hotel location is very convenient for food and transportation. The hotel front desk staff (Philip) was very helpful and adjusted/shortened my reservation which was affected by a typhoon.

Stayed in July 2023

pillows and bed too soft, not comfortable enough. Location not very convenient, no shuttle bus service from pier to hotel

spacious room, nice swimming pool and fitness room, professional customer service, make effort to satisfy customer’s request as far as possible

Stayed in June 2023

Location is a little far from the usual tourist spots

Spacious modern room Fantastic gym and pool Great customer service

Stayed in May 2023

swimming pool, big bath tube, comfy bed, big space

Stayed in April 2023

No shuttle bus from pier to hotel. Need to take taxi to the hotel.

The rooms are huge and comfortable with sea view. The toilet is big with a big bath tub. We can enjoy the bubble bath there. The swimming pool is heated. You can listen to the music while you are swimming. Because you can listen to music through the water. I was flattered. The staff is very helpful and very friendly. I will come back for sure.

Stayed in April 2023

no shuffle bus to pier

big rooms seaview

Stayed in April 2023

The staff were fantastic and all the facilities were lovely. Room was large and it was easy to get to.

Stayed in March 2023

good manner of all staffs

Stayed in March 2023

Absolutely wonderful stay. All the staff were great but John, Phillip and Sally really went above and beyond and made the stay great. Many thanks to them.

Stayed in March 2023

The location is not the most convenient but I knew it before booking so it is fine.

The room is spacious and clean, with a wonderful view facing the Macau Tower. I love the large bathtub in particular. All staff are very friendly. The swimming pool is amazing. There is a casino within the hotel. We also tried the Macanese breakfast (room service) with discounts (you may ask the staff about the members' discounts) which is amazing.

Stayed in February 2023

nil

excellent sea view and old town night scenerary

Stayed in February 2023

The gym equipment is not sufficient and a bit old, but it is a minor problem.

Everything in the room was nice. The double bed was great, and the silk-like bed sheet was super cozy. The big hub is perfect for bubble bath!

Stayed in February 2023

Amazing hotel with exceptional views and top tier spa/pool. Restaurant staff were very welcoming.

Stayed in December 2022

we have to go out from the ground floor and use the lift in the next building to go through the restaurants and they don’t have connecting room for premier suite and deluxe room..

the location is very accessible by private or public transport…

Stayed in June 2022

The reception is located on the top floor, so to get to your room you have to take an elevator to last foot and then take another elevator to your room - too complicated and you can't get to your room from the entrance (street). Storage of the luggage is also on the last floor, which is logistictically uncomfortable if you plan to grab your luggage on the way to the ferry or airport. Gym is ok, swimming pool was crowded.

Good Hotel with great view. I booked it on purpose for watching the fireworks and it worked perfectly. Japanese restaurant was good but pricy.

Stayed in February 2022

nothing negative to mention

Unbeatable view, staff were prompt and polite

Stayed in April 2022

The swimming pool was noted as heated but I felt it was a bit cold so we didn't stay at the infinity pool for too long. It was also a bit difficult to order food or drinks at the pool too because they told us we could only order in-room dining but the menu had no drinks and there was no number for us to call. The staff didn't understand English but they did their best to order the beverages for us.

Our room was exceptionally clean and big. The hotel prepared the room for my husband's birthday by preparing some decorations and a birthday cake as well. The room had a tub, bath salts to use and a TV to watch while you stay in the tub. They cleaned our room when we went out for dinner and the room attendant helped organize some of our belongings like combs or toiletries.

Stayed in December 2021

amazing facilities, great staff, stunning views! superb stay!

Stayed in September 2021