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Reviews of Crowne Plaza Macau, an IHG Hotel 5 stars

The Residencia Avenida Da Ponte Da Amizade, Macau, Macao

#68 of 68 hotels in Macau

Guests' Choice

Review score

Based on 894 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.1

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.8

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 31 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Awesomse confy and clean

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    The place was great and very affordable, we had the chance to be greeted by kind Emily who offered us an upgrade.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Null

    The employees, the space , the amenities, the price

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    very clean, relaxed and comfortable
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    location not perfect but public transport ok

    clean, good air conditioning, breakfast variety and good swimming

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Excellent!
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    All

    All

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location The room is spacious , nice and clean The King size bed and the bed sheet are beyond expectations ! Will definitely coming back

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool was a little disappointing

    Huge room and a bath tub

    Stayed in April 2024

  • Reviewed: 14 May 2024

    10
    Pleasant stay
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    As mentioned, the location was a bit out of the central area. It was not too much they could do about it. However, their management team was smart enough to set up a shuttle bus service for their tenants. This was a great idea to overcome their location issue.

    The facility was good. Their staff were helpful and professional. Their location was somewhat not central. However, their management was very considerate in providing shuttle buses for the tenants. The room was clean and comfortable. I was happy to make this choice.

    Stayed in April 2024

  • Reviewed: 12 May 2024

    10
    Great stay
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    A little far from the center city

    Great staff good food great shuttle service

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Nice big room. Very comfortable. Location perfect for me, walkable to town. Nice breakfast.

    Stayed in April 2024

  • Reviewed: 8 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    The pillow too soft

    We not there for casino so the location is ok for us. Room is big and clean. Staff is friendly.

    Stayed in May 2024

  • Reviewed: 3 May 2024

    9.0
    Great stay overall
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location is not that close to the usual tourist areas in Macau. But location is nice in the city

    Excellent service and very clean and comfortable place which provides a relaxing stay for us. Food at the buffet breakfast is great too. A lot of variety and refreshing drinks and food. Although limited food for vegetarian and/or pescetarian preferences.The staff are exceptional from the receptionist to the other staff who helped us with what we need

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The Best

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    The overall services were good.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    A little bit far from the city.

    The room is quite big

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No shuttle from macau hongkong bridge

    Near city centre. Very clean and lots of restaurant

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    An excellent hotel. Great stuff and service
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights
    • Submitted via mobile

    They provided bathing items which after all were handy because our luggage never arrived.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    9.0
    Relaxing
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    Very comfortable room...
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom has some mould ,pls clean it.room no. 1313.

    We didn't eat in the hotel as prices were higher. Asst Concierge Mr Allen was extremely co-operative and guided us very well in our day trips. He is an asset to your establishment. The lady at check-in desk was also pleasant and helpful. The Bus Driver was surly and not at all pleasant on first day. He couldn't understand english (!!) and didn't make us feel comfortable with his attitude. He shud be re-trained.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Nearly perfect. But minus one point for location and price.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is not included no matter your Booking.com Genius Level. On top of the high price for the stay (which is ok for what you get) it was a bit much having to pay a hefty Fee for every single person every morning. It was nice that they had free Shuttles set up for the border Station but in the end it's still a good distance off to lots of important places in Macao.

    Pretty much everything. The staff was nice and they could speak English without a problem. We were able to get smoking rooms after asking and could go to our room before regular Check-in time. Everything inside our room was perfect and there is little to critique about.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Very nice hotel

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Stay was excellent
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location is bit far from good food places, food court

    The property is good, very exciting, as same as expected.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    So good... We have a pleasant stay one night.. Unforgetable one.. Breakfast buffet is awesome..

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Pleasant and happy
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It will be nice if there is pick up shuttle from airport to the hotel as well as to other parts of Macau.

    The front desk staff are very helpful and friendly.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 13 nights
    • Submitted via mobile

    It was my initial stay at Crowne Plaza Macau, and I must express my utmost satisfaction with the experience. I would like to extend my sincere gratitude to Mr. Jordan at the reception and Mrs. Li, the housekeeper on the 11th floor, for their exceptional service. This hotel is conveniently located near the Macao airport, approximately a 15-minute taxi ride away. It is also situated within a 15 to 20-minute drive of the primary casinos and other major attractions. The surrounding area offers a variety of amenities, including restaurants, convenience stores, markets, and spas, all within walking distance. Upon arrival, a hotel staff member will be stationed at the entrance to welcome and assist guests. They will promptly assist with luggage handling, ensuring a seamless check-in process while guests await their room's preparation. It was a pleasure meeting Mr. Jordan, who facilitated our two-week stay at the hotel. Since my Cantonese and Mandarin are limited, I was relieved when Mr. Jordan conversed fluently in English. This eliminated the need for me to struggle with specific word choices or rely on Google Translate. Throughout my stay, a hotel employee consistently opened the door for us upon our departure and return. Additionally, Mr. Jordan would greet me with a wave, a friendly hello, and an inquiry about my well-being whenever he saw me. He even took note of my morning routine, as I headed to the gym. Our reservations included daily breakfast with a variety of options, including an omelet station and a noodle soup station where the food is prepared in front of you. After two days, the omelet station attendant rememberemy order and was able to prepare it without my having to specify it. I was very pleased with this level of service. Whenever the housekeeper, Mrs. Li, on the 11th floor, will ensure that I have enough towels and that turndown service is provided. I highly recommend staying at this hotel if you prefer a quieter area.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    Exceptional
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    far from some attractions

    great staff

    Stayed in February 2024

Showing 1 – 25

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