The Best

Stayed in April 2024

A little bit far from the city.

The room is quite big

Stayed in April 2024

No shuttle from macau hongkong bridge

Near city centre. Very clean and lots of restaurant

Stayed in April 2024

They provided bathing items which after all were handy because our luggage never arrived.

Stayed in April 2024

Very good

Stayed in April 2024

Bathroom has some mould ,pls clean it.room no. 1313.

We didn't eat in the hotel as prices were higher. Asst Concierge Mr Allen was extremely co-operative and guided us very well in our day trips. He is an asset to your establishment. The lady at check-in desk was also pleasant and helpful. The Bus Driver was surly and not at all pleasant on first day. He couldn't understand english (!!) and didn't make us feel comfortable with his attitude. He shud be re-trained.

Stayed in April 2024

Breakfast is not included no matter your Booking.com Genius Level. On top of the high price for the stay (which is ok for what you get) it was a bit much having to pay a hefty Fee for every single person every morning. It was nice that they had free Shuttles set up for the border Station but in the end it's still a good distance off to lots of important places in Macao.

Pretty much everything. The staff was nice and they could speak English without a problem. We were able to get smoking rooms after asking and could go to our room before regular Check-in time. Everything inside our room was perfect and there is little to critique about.

Stayed in April 2024

Very nice hotel

Stayed in April 2024

Location is bit far from good food places, food court

The property is good, very exciting, as same as expected.

Stayed in April 2024

So good... We have a pleasant stay one night.. Unforgetable one.. Breakfast buffet is awesome..

Stayed in April 2024

It will be nice if there is pick up shuttle from airport to the hotel as well as to other parts of Macau.

The front desk staff are very helpful and friendly.

Stayed in April 2024

It was my initial stay at Crowne Plaza Macau, and I must express my utmost satisfaction with the experience. I would like to extend my sincere gratitude to Mr. Jordan at the reception and Mrs. Li, the housekeeper on the 11th floor, for their exceptional service. This hotel is conveniently located near the Macao airport, approximately a 15-minute taxi ride away. It is also situated within a 15 to 20-minute drive of the primary casinos and other major attractions. The surrounding area offers a variety of amenities, including restaurants, convenience stores, markets, and spas, all within walking distance. Upon arrival, a hotel staff member will be stationed at the entrance to welcome and assist guests. They will promptly assist with luggage handling, ensuring a seamless check-in process while guests await their room's preparation. It was a pleasure meeting Mr. Jordan, who facilitated our two-week stay at the hotel. Since my Cantonese and Mandarin are limited, I was relieved when Mr. Jordan conversed fluently in English. This eliminated the need for me to struggle with specific word choices or rely on Google Translate. Throughout my stay, a hotel employee consistently opened the door for us upon our departure and return. Additionally, Mr. Jordan would greet me with a wave, a friendly hello, and an inquiry about my well-being whenever he saw me. He even took note of my morning routine, as I headed to the gym. Our reservations included daily breakfast with a variety of options, including an omelet station and a noodle soup station where the food is prepared in front of you. After two days, the omelet station attendant rememberemy order and was able to prepare it without my having to specify it. I was very pleased with this level of service. Whenever the housekeeper, Mrs. Li, on the 11th floor, will ensure that I have enough towels and that turndown service is provided. I highly recommend staying at this hotel if you prefer a quieter area.

Stayed in April 2024

far from some attractions

great staff

Stayed in February 2024

Nothing.

Location was great. Love that there's a free shuttle to and from outer harbour terminal. Bed and room very comfortable. Even had a pillow menu. Automatic curtain was very nice. Loved the pool and gym facilities. Breakfast was also very good - lots of variety and was yummy.

Stayed in April 2024

So far all are okay. Just the location is a bit at the end area of the peninsula

The filipino staff at the reception area was very accomodating. Things are explained properly.

Stayed in April 2024

The room is big and clean.

Stayed in April 2024

Breakfast menu not good

Very clean. Friendly Reception desk.

Stayed in April 2024

Staff were very helpful, polite and pleasant. Hotel was very clean. Breakfast buffet provided a wide selection of well prepared dishes

Stayed in April 2024

Nothing

It was a good room stay experience

Stayed in April 2024

I don't have anything I didn't like.

In all respects, the accommodations are spacious and well-maintained. The front desk staff, particularly Emily, were exceptionally welcoming and took a genuine interest in our background. During my stay, I experienced severe foot pain, and the staff went above and beyond to ensure my comfort. The complimentary welcome fruit was a thoughtful and pleasant surprise.

Stayed in April 2024

Toiletry items were ok brands.

We were upgraded to a suite with more view and much bigger room. The room was clean and staff were quite helpful. The hotel is easy to get around by walking or bus 18A.

Stayed in March 2024

Very modern and well equipped, excellent selection on breakfast

Stayed in March 2024

None

Hotel staff are accommodating and friendly. The room is clean and well maintained. Breakfast served is savory.

Stayed in March 2024

Reception staff Edward was very helpful.

Stayed in April 2024