Ground Floor renovation, games room closed not informed in advanced.

Services at reception was good.

Stayed in May 2024

I did not liked any hotel soft pillows as it gave me a neck ache. So I had to improvised by using the foot rest from the armchair. Used it as a pillow covered with a clean towel. Plus free flow of plain drinking water.

Did not take the hotel breakfast as it is too expensive. But the convenient part was the foodcourt and the airport which was just 10 minutes away with free hotel shuttle bus transport 2-way.

Stayed in May 2024

room is worn and toilet looked old and finishes in room worn out. It was formerly a quarantine hotel and it felt like one.

location very convenient between many of the thematic hotels and shopping mall

Stayed in May 2024

View from the room

Kind and clean. It was nice to give priority to senior guests over 65 years old for check-in.

Stayed in May 2024

Line to check in took forever

Good location

Stayed in May 2024

None

Helpfulness and employees sensitivity to customers needs

Stayed in May 2024

spacious, clean and tidy

Stayed in April 2024

Breakfast is not included with the price per night

We didn’t try breakfast since it’s pricey

Stayed in May 2024

The lift access cards to the rooms do not work at all. We changed out our cards a few times .

Central and less chaotic compared with other casino hotels

Stayed in May 2024

So far NO

Many food choice of breakfast buffet and also birthday cake arrangements

Stayed in April 2024

Buffet was disappointed as choose of food was too common and not special /atteact

Hotel a but old but clean Bed is good I have good rest

Stayed in May 2024

Rooms are dated, renovations going on creating noise pollution.

Good location, accessibly to airport, shopping and leisure facilities.

Stayed in May 2024

The staffs all very nice and very helpful. Especially the bell boy which pushed our luggage to the next hotel to take airport bus as Sheraton main lobby entrance don't provide. Bed very comfortable and shower pressure very good.

Stayed in May 2024

Firstly, the check in time was annoyingly long (Approximately 45 mins). The longest i've ever been in. It was also inconvenient as my family had to stand at the lobby while waiting. The queueing system was unorganised as the staffs directed the guests towards the end of the queue to the priority desk. Which i thought was unfair to the guests at front (including myself). Secondly, the renovation noise in Tower 1. (which we were informed about). It was slightly irritating but not unbearable. I appreciate the honest warning and the option to stay in Tower 2 while checking in.

Friendly and helpful staffs. Great gym. Loved the vibe. Great location. Amazing sights nearby especially at night. Spacious room but furntures are abit dated. Nice pool. Feels like a resort. Good value (on my particular day). Confusing but extremely fast checkout. Just toss your room key into the Express checkout box. (I didn't know)

Stayed in May 2024

The bus shuttle service was very handy and the staff went out of their way to finalize out registration for the Canton Fair at the hotel.

Stayed in April 2024

The rooms are very poor , also small towel in the bathroom, Hotel looks like a Ibis

Location

Stayed in May 2024

The room was spacious and comfortable. I really liked the bathtub

Stayed in May 2024

The check in was a little longer than usual and we received the key to the second bedroom 2 hours after check in but the hotel compensated us with a late check out and the staff who helped us was really kind and apologetic. We appreciate weekend is always busy

The room is spacious and breakfast has many choices to choose from. The staffs are friendly and accommodating. We were allowed to check out at 2PM which is amazing!!

Stayed in May 2024

There was a piece of outlet cover laying on the floor not sure how they missed that, and garbage under the chair. The duvet cover has yellow stains.

The location is convenient enough. Taxi stop across the front door. Nice size room.

Stayed in April 2024

Checking in is a bit slow. Long queue waiting

The room is big and clean. Very near to shopping. Easy to find restaurants and bars.

Stayed in April 2024

Towels can be whiter.

Locations and the shopping areas, accessible to other resort. Also easy acess through HZM Border as have direct shuttle.

Stayed in April 2024

Nothing

Location

Stayed in April 2024

Check in was misleading. I booked two rooms, one higher price but was given two lower priced rooms. The check in staff said could not find booking for higher priced room. She then said we have been upgraded to better floor. However, it made no difference which floor, as we were still given two lower priced rooms! Complaint and asked for refund of the difference... Decorations old...

Central Location and quality beddings.

Stayed in April 2024

Nothing special

Spacious room, with polite and friendly staff; breakfast buffet got variety of food choices. Good locations to reach, also connection with surrounding entertainment units

Stayed in April 2024