Rua do Tiro 澳門路氹射擊路, Cotai, Macau, Macao
#68 of 68 hotels in Macau
Guests' ChoiceBased on 20 hotel reviews
8.9Cleanliness
9.4
Comfort
9.6
Location
8.4
Facilities
9.2
Staff
9.2
Value for money
8.9
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Showing 1 – 20
Reviewed: 24 March 2024
Mankit
Hong KongStaff & Hardare
In front of a Garbage dump
Stayed in January 2024
Reviewed: 31 January 2024
Yvonne
SpainThey did change the sheets 2x a day, not sustainable and the housekeeping was fantastic but to often in the room
Decoration outstanding! Comfort fantastic
Stayed in January 2024
Reviewed: 26 January 2024
Maria
IrelandThere should be more training for reception staff. The lady who checked us in and out just didn’t seem to have the patience to answer or help us with the billing enquiries. There was no “thank you” or any other greeting as soon as we walked up when we checked in and out. We just thought your hotel can trained her a bit better to be more pleasant and sincere. I still did not get any of my billing questions answered and she did not attempted to ask someone else to help me. We original would give your hotel a 10 but we could only give an 8 because of her.
Beautifully design and spacious room. Comfortable bed. Most of the staffs were very helpful and nice.
Stayed in January 2024
Reviewed: 26 January 2024
Isabel
AustraliaService
Stayed in January 2024
Reviewed: 30 December 2023
Sze
Hong KongLack of dining options
The room is spacious and it’s modern and chic!
Stayed in December 2023
Reviewed: 24 December 2023
Ying
Hong KongWay finding a bit confusing, breakfast quite far away
Spacious and friendly staff
Stayed in December 2023
Reviewed: 18 December 2023
Patsy
SingaporeNothing
Pool
Stayed in December 2023
Reviewed: 23 October 2023
Ng
Hong KongI would like to stay here again but next time, I may not book the buffet breakfast. The queue for the buffet breakfast is too long and there is not enough staff to clear the table. The restaurant is very big with many options of food but I fail to get a cup of coffee. There are 2 coffee machines only and both are not working when I want to get a cup of it.
The hotel lobby is very impressive and the front desk of Karl Lagerfeld is the best among the 3 hotels in the resort. Both the staff in front desk, those who help us with our baggage or those helping us to book a cab are all very helpful and always greeting us warmly. The indoor swimming pool is perfect and the staff of the fitness centre are very hardworking and helpful. The rooms are big as expected and well decorated. The welcome chocolate biscuits are delicious. The only problem in the room is that the electronic kettle is installed inside the drawer and i need to boil hot water for tea in the drawer with the cupboard door opened.
Stayed in October 2023
Reviewed: 17 September 2023
Siu
Hong KongHigh quality of customer service. Highly recommend
Stayed in September 2023
Reviewed: 5 August 2023
Kitty
United KingdomAll right
Stayed in August 2023
Reviewed: 3 August 2023
Maxime
Hong KongEverything
What an amazing staff and service .
Stayed in July 2023
Reviewed: 25 June 2023
Richard
United Kingdomswimming pool opens at 10:00 rather than 8:00 so can’t swim before breakfast
An oasis of calm and fashion
Stayed in June 2023
Reviewed: 30 October 2023
Ck
Hong KongDon't have much choice for the breakfast, the stuffs in the restaurant is not helpful at all. Service it's bad comparing to other hotels. Additionally, the fire protection equipment in the closet room near the toilet has leakage problem, which cause my husband clothes all wet.
The rooms are spacious, that's the only thing i like about the hotel. Nothing else!
Stayed in October 2023
Reviewed: 29 October 2023
Wai
Hong KongThere are no comments available for this review
Stayed in October 2023
Reviewed: 23 October 2023
Waini
Hong KongThere are no comments available for this review
Stayed in October 2023
Reviewed: 30 September 2023
Zaid
United KingdomThere are no comments available for this review
Stayed in September 2023
Reviewed: 1 September 2023
Kim
SingaporeThere are no comments available for this review
Stayed in August 2023
Reviewed: 11 August 2023
Guan
TaiwanThere are no comments available for this review
Stayed in July 2023
Reviewed: 20 July 2023
Wolf
Hong KongThere are no comments available for this review
Stayed in July 2023
Showing 1 – 20
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