Carretera Federal Chetumal Puerto Juarez, 77710 Playa del Carmen, Mexico
#6 of 230 hotels in Playa del Carmen
Guests' ChoiceBased on 111 hotel reviews
9.3Cleanliness
9.5
Comfort
9.6
Location
9.3
Facilities
9.5
Staff
9.7
Value for money
8.1
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 4, 2024
Yelena
United States of AmericaBeach, high tips that every person around us was expecting (should not be there at all). Concierge service is not good.
Great resort however we found that price for food was too expensive. Also, tipping in all the restaurants should not be imposed. Should not even be mentioned. Paying $1000 for the room (cheapest option) plus $4000 minimum for dinner should cover all the tipping. And asking for minimum 18%. You will never find it in Europe. Few things they will benefit from: no tipping, have list of activities in a room daily for any live music performance or yoga classes. They should have these options. However, we didn't know about it and never got to experience. Biggest dissapointment is quality of the beach. It doesnt show on any hotel photo that they build the barrier in the water and have huge weeds issue.
Stayed in June 2024
Reviewed: March 8, 2024
Sushiandfries
United KingdomHaving to leave
Just a lovely location with wonderful staff, beautiful room and good and varied food throughout. Could not have been made to feel more welcome - service is seamless and staff seem very happy there.
Stayed in March 2024
Reviewed: March 2, 2024
Teresa
United States of AmericaThe restaurant prices were high.
Excellent service. Beautiful room and surroundings.
Stayed in January 2024
Reviewed: February 26, 2024
Harvey
United States of AmericaService operators
The beach and the pool the villa. Restaurants Facilities
Stayed in January 2024
Reviewed: January 23, 2024
Abdulaziz
Saudi ArabiaNothing
Exceptional stay. Thanks to Abigail Salazar for her outstanding hospitality
Stayed in January 2024
Reviewed: January 14, 2024
Claire
United KingdomFood and drinks are very expensive for Mexico! Same prices as if you were in the USA!
Facilities, accommodation and services.
Stayed in January 2024
Reviewed: January 11, 2024
Tessa
United States of AmericaPristine grounds with a secluded and luxurious feel. The property has its own mini ecosystem with wildlife, fresh water, and jungle. The staff were all impeccable and the food was delicious! The beach is clean and spacious and it was easy to get a beach chair each day. Special mentions to Edwin and Alin who were so friendly and helpful every day! When we forgot our sunscreen, Edwin helped us get it from our room.
Stayed in January 2024
Reviewed: December 18, 2023
Eleanor
United States of AmericaWe stayed in an oceanfront suite which was very spacious. There was a private pool, and the open bathroom was spacious. The shower was equipped with steam options, making daily shower quite enjoyable. The staff was very friendly and helpful. The restaurant choices (Italian, Thai, seafood, steak) were excellent. The property was huge, but we were able to get around with bikes that came with the room, and golf cart transportation service was always available. Overall, we really enjoyed our stay!
Stayed in December 2023
Reviewed: December 4, 2023
Plus
United States of AmericaBest I have ever stayed in :)
Stayed in November 2023
Reviewed: November 19, 2023
Jeremy
United KingdomIt rained alot! (not the property’s fault)
Everything
Stayed in November 2023
Reviewed: October 16, 2023
Williams
United KingdomIt was very expensive for the extras Otherwise nothing not to like!
Breakfast was excellent albeit a bit expensive Room was amazing and the view was excellent All the staff were friendly and welcoming
Stayed in October 2023
Reviewed: September 23, 2023
Rangel
United States of America-Did not like how our private villa the outside door was still accessible by any workers for them to open. That did not give us so much of a private feeling.
Loved the room with the outdoor pool. Unfortunately they few days we booked it rained so we did not enjoy the pool how we wanted.
Stayed in August 2023
Reviewed: September 14, 2023
Larry
CanadaRecommend checking prior to booking to see if any conventions are being hosted when visiting - loud, disrespectful convention attendees were a real problem.
Unparalleled staff, unbelievable location in a jungle/nature preserve. First class all the way.
Stayed in September 2023
Reviewed: August 30, 2023
Kong
United States of AmericaThe ceiling in the living room was constantly dropping/ leaking debri. It wasnt addressed at all. No one would clean the debri on the table. We had requested for a childrens bicycle and helmet on the first day of arrival on thursday but didnt get the bicycle until monday the day before our departure. We had called multiple times. We spoke to another family that landed on a date later than us and they received 2 bicycles for both their children. That was disappointing because my son wanted to ride a bicycle the every day....
The hidden gem is El Pueblito no one really talks about. The food at burger shop and el fondita was amazing. Pricing was reasonable. Food was delicious. I would recommend to family and friends.
Stayed in August 2023
Reviewed: July 7, 2023
Agne
United KingdomWine list was quite average and very overpriced
Beautiful resort, extremely customer centric and helpful staff
Stayed in July 2023
Reviewed: July 1, 2023
Dorothy
United States of AmericaI wish it was more kid-friendly. Kids club was quite small and i wish there was a bigger pool for the kids like a slide and splash pad.
Service was impeccable. Staff was wonderful. Facilities and architecture was gorgeous. Food was great
Stayed in June 2023
Reviewed: April 2, 2023
Daniel
United States of AmericaNA
Everything
Stayed in March 2023
Reviewed: April 2, 2023
Damien
Francecould use more seats next to the pool
Quite & comfortable villa, easy to go around the hotel with the bikes at our disposal we’ve been impressed by all restaurants, can’t get any better food wise service is also very friendly and reactive
Stayed in April 2023
Reviewed: February 18, 2023
Marshall
United States of Americasecluded and quiet
Stayed in February 2023
Reviewed: October 29, 2022
Duncan
United Kingdomsome of the older rooms are a little tired but still amazing - a revamp of the pools and tubs more like the newer beach rooms would help
Amazing location and complex some of the best staff ever !
Stayed in October 2022
Reviewed: October 24, 2022
Martin
United Kingdombeach/sea not great when compared to places like the Maldives
villa was perfect
Stayed in October 2022
Reviewed: October 16, 2022
Melanie
United States of AmericaI loved everything!!
The property is gorgeous. Everywhere I turned it was so beautiful. The staff were absolutely incredible and genuinely kind. I stayed in a Bliss Pool villa and I loved it!
Stayed in October 2022
Reviewed: September 27, 2022
Felipe
Colombiavilla a bit old in need of refurbishing. small bathrooms
shared facilities
Stayed in September 2022
Reviewed: September 22, 2022
Chad
Mexicowe loved this property
everything
Stayed in September 2022
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