Amazing location, excellent service, great breakfast.

Stayed in May 2024

Our room (207) was facing a really busy street. The noise level made sleeping impossible until 1am and then after 5:30 am. The room is windowless for all practical purposes, because of its location. It didn't feel luxurious at all.

Wonderful staff. It almost hurts to say negative things about the place but truth needs to be told Beautiful common area

Stayed in May 2024

A very special and interesting place to stay. Very helpful staff.

Stayed in April 2024

Absolutely nothing! Everything was perfect including bottles of water, soft drinks and snacks "on the house", So unusual at our european stays in hotels,

Very traditional food, The plates of different specialities just kept coming followed by fresh fruit. Kamilla and her staff were so helpful and considerate to our needs,

Stayed in March 2024

Breakfast. Only Chinese food which I didn't like

Beautiful historical atmosphere

Stayed in February 2024

Great location with wonderful people. Really know how to take care of a traveler. Love the decor and rooms

Stayed in February 2024

1. Staff quality and training, though helpful, needs a bit more polishing, though, granted that its more of a "homestay" type of hotel, its already not too bad 2. Honestly, at this price range, one would have easily compared it against the MNC brands like Four Seasons, Marriot etc, so I think if you are looking beyond the exquisite architecture and getting yourself inundated in peranakan treasures, then you'd be in for a little disappointment when it comes to service quality and the like that makes it "worth paying for", since its the most expensive hotel around in Malacca, it's fair to subject 5 Heeren to the greatest scrutiny!

1. It was a beautiful hotel with all the trinkets and curiosities of the past, so if you are a history lover or someone who loves peranakan architecture and treasures in general, it would have made yours a great stay! 2. Great personal touches with the breakfast served at 5 Heeren, a lovely spread of quality peranakan food served, all homemade with love and painstakingly prepared by the staff at the hotel. 3. Full privacy once behind the glass doors, since outsiders are not allowed in, definitely a great plus point if you want to stay away from all the nosy crowds and the tourists along Jonker Street.

Stayed in February 2024

Our room was facing the street so it can get very noisy at night , with the "pikachu" songs playing.

Very unique, cozy and lovely hotel. Friendly owner, gave us very warm welcome and explained a lot of things. The hotel is full of interesting design and things to see and explore. The room size is adequate, comfortable, with a traditional bed. It also locates in the center of the city, within walking distance to all the attractions and things to do.

Stayed in February 2024

The amazing collection of traditional artefacts

Stayed in February 2024

The tricicles go around at night and make a lot of noise with their music. Try to get a room facing the river.

If you like old colonial houses, you'd love this place. It is like living in a museum! really nice and close to city center.

Stayed in February 2024

Nothing. It was perfect.

Everything. This is a superb family-run boutique hotel that is a living example of Peranakan culture. The house is a veritable museum, stylish, fascinating, beautifully kept and run with an attention to every detail. The breakfast is to die for: nyonya cooking and treats that just kept coming and coming. Would most certainly recommend.

Stayed in January 2024

Beautiful hotel. Great veggie & vegan breakfast made especially for us.

Stayed in January 2024

Nothing.

Stay at a real Peranakan property to live Melakka as it is supoposed to be. You stay in a living museum.

Stayed in January 2024

This is a unique place to stay. The building is old and decorated with antiquity and old knick-knacks, but the bedrooms and bathrooms are totally modernised. The owner was a fantastic hostess, and the staff were friendly and attentive. Breakfast was amazing with local delicacies. Next time I am in Malacca, this will be where I will want to stay.

Stayed in December 2023

The key and access card bundled is too bulky to carry.

The design and the theme of the property.

Stayed in December 2023

The hotel is a destination in and of itself if you are interested in Peranakan culture.

Stayed in October 2023

Nothing to complain. Have to climb up stairs but that's the experience of staying in a traditional mansion. Just have to be prepared if travelling with elderly. But the staff are very helpful and helps carrying luggage.

Luxurious breakfast, feeling pampered. Service attending to details. Friendly ladyboss and staff. Super convenient location! Staying in a museum!

Stayed in October 2023

No

Very interesting and unusual hotel. Everything is clean, beautiful! Very nice personalities. We will come again.

Stayed in October 2023

Exceptional Services, location and facilities

Stayed in September 2023

Nothing much but somebody may think the towel is better to be changed every day. But I like the environmental friendly thinking.

Amazing hospitality by the staff and the owner! Also, the location is the center of the center. I can reach every Must to see places easily.

Stayed in August 2023

It was like traveling back in time. Very classic and classy with all the comfort of the modern world. WiFi, Air con, shower and complimentary amenities. Well managed and kind staff.

Stayed in July 2023

Highly recommended, the owner and the staff went above and beyond to make us feel as part of the family. The breakfast was superb with sampling of all awesome melakan delicacies. The room decorations made us feel we were back in the past. Every aspect of the hotel and stay was well curated.

Stayed in July 2023

The tip top hospitalities, superb friendly and attentive services / feelings given by the 5 Heeren lady owner operator and the workers - the lady owner’s daughter, son in law, hotel counter Malay lady as well as the hotel building house keeper.

The building structure, the superb friendly lady owner of the boutique hotel, all the antique decoration items inside 5 Heeren and rooms, the hotel location, the people who running the hotel all of them are superb.

Stayed in July 2023

The place was magnificent. Staff are very friendly and helpful. Very personal hospitality and service. It was a best stay ever.

Stayed in July 2023