Menara Tiga Serangkai, Jalan Tengku Azizah, 80300 Johor Bahru, Malaysia
#2 of 168 hotels in Johor Bahru
Guests' ChoiceBased on 4070 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
8.4
Facilities
8.8
Staff
9.0
Value for money
8.7
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 22, 2024
Anna
RussiaVery friendly staff, except for one girl in the restaurant who mar us our breakfast and our whole mood for the day! her name is Hani! very rude girl, she didn’t let us come for breakfast until we paid for the child! Although I didn’t find information in the hotel rules on booking.com that I should pay for breakfast for a child, the reception didn’t say the same when we check -in ! We had been eating for two days and no one said anything, but Hani came to replace her and behaved very aggressively and arrogant! Then she started to call the manager and put the phone to my face and demand to talk with him! It is unacceptable behaviour for hospitality personnel! The manager and the rest of the staff are very friendly, helpful and reliable people! Thank you )
very good hotel! Close to the border to Singapore! white bed, clean, comfortable room, good breakfast!
Stayed in May 2024
Reviewed: May 22, 2024
Vincent
SingaporeNot accessible. Though in front of custom it actually it’s not “walking distance”
Clean, quite comfortable
Stayed in April 2024
Reviewed: May 20, 2024
Ausonio
ItalyVariety of food at breakfast would be improved, with sweet cookies / croissants.
Very confortable room. Noise of A/C system lower than in equivalente hotels. Beautiful view
Stayed in April 2024
Reviewed: May 20, 2024
Shyra
MalaysiaNothing
Spacious room
Stayed in April 2024
Reviewed: May 20, 2024
Suraya
MalaysiaNothing
Everything in the hotel are the best.
Stayed in May 2024
Reviewed: May 19, 2024
Hani
SingaporeThe ladies toilet near the swimming pool has a very unpleasant smell. The car park for hotel guest is very hard to locate and quite easy to get lost.
I love that the room is clean and well maintained
Stayed in May 2024
Reviewed: May 19, 2024
Cheryl
SingaporeBreakfast variety can be changed up a little more especially for those staying more than 1 night
Shuttle bus to CIQ every half hour until 6.30pm
Stayed in May 2024
Reviewed: May 19, 2024
Kang
SingaporeN.A.
Staff is helpful with the ad-hoc requests and also friendly throughout the entire stay period. The room is spacious with a good view and cleanliness is awesome. Location is highly accessible with the shuttle bus services and also walking distance from CIQ and the City Square area malls.
Stayed in May 2024
Reviewed: May 17, 2024
Cheryl
SingaporeOnly one room access card was provided even though there were two occupants.
The free shuttle to CIQ (one-way) every half hour until 6.30pm was very convenient.
Stayed in May 2024
Reviewed: May 17, 2024
Syazlan
Malaysianothing
nothing
Stayed in February 2024
Reviewed: May 16, 2024
Renukka
MalaysiaNothing
Cleanliness
Stayed in May 2024
Reviewed: May 16, 2024
Lyn
SingaporeNo early check in
The room is big and spacious
Stayed in May 2024
Reviewed: May 15, 2024
Najah
MalaysiaNothing
I love everything regarding this hotel. Everything is marvellous. Nothing but awesome!
Stayed in May 2024
Reviewed: May 12, 2024
Cheng
SingaporeLimited channels on TV Restaurant only open for breakfast In room dining was horrible
The room was superb. Loved the bath tub with a view.
Stayed in May 2024
Reviewed: May 12, 2024
Yan
SingaporeLocation. Near CIQ but not walkable.very difficult to access due to heavy traffic and lots of ongoing construction causing road closures around the area.
Clean, big and comfortable room. facilities were good.
Stayed in May 2024
Reviewed: May 12, 2024
Strawberry
SingaporeLocation near custom. Traffic high to turn in
Breakfast spread is acceptable
Stayed in May 2024
Reviewed: May 12, 2024
Guek
SingaporeThe construction of the KTS nearby caused slight inconvenience as there often traffic congestion at the junction when returning to the hotel. Otherwise, the fabulous hotel stay outweighed the inconvenience.
The room was spacious and clean. Comfortable beds and even the sofa are great for relaxation. Love the rain shower. The buffer breakfast is good, too. Definitely value for money.
Stayed in May 2024
Reviewed: May 11, 2024
Mariam
MalaysiaLocation - heavy traffic area as it was right next to CIQ
Cleanliness, smells good, staff was great
Stayed in April 2024
Reviewed: May 10, 2024
Nor
Malaysiacleanliness
room
Stayed in February 2024
Reviewed: May 10, 2024
Mardiana
SingaporeNone
Been coming back couple of times with families and we enjoyed our stay. Love everything from the room, service and breakfast!
Stayed in May 2024
Reviewed: May 9, 2024
Aizat
SingaporeNIL
Clean and near checkpoint
Stayed in May 2024
Reviewed: May 7, 2024
Norman
SingaporeNone.
The Studio Executive King room including the toilet are spacious and well maintained. The room has Microwave. It has a good view with no blockage. Buffet breakfast came with reasonable varieties even though it was not at high occupancy. Infinity pool look fun to swim. Will dip in on our next stay. Front Desk and Breakfast staff including the Managers were friendly and acknowledged their guests. The Housekeeping set-up our room nicely for my wife birthday including presented with a token cake. Fully recommended.
Stayed in May 2024
Reviewed: May 7, 2024
Goh
MalaysiaSpacious and comfortable room. Comes with a microwave and minibar which was very convenient.
Stayed in April 2024
Reviewed: May 6, 2024
Maria
QatarSuper clean, very efficient, kind staff, room looks like new, spacious.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content