perhaps sound proof

good location,clean and the staff is friendly. Worth for the money

Stayed in May 2024

A felt the morning breakfast for westerners was poor.The jars with jam were almost empty too. There should be fresh fruit etc

Loved the old world charm and the room was large and so very comfortable.

Stayed in May 2024

gret restoration of old property Local to Jonkers Assistance with bags to first floor.

Stayed in April 2024

Nothing really. For the price, it exceeded our expectations.

Excellent location. We could walk to all major attractions in the city.

Stayed in April 2024

Breakfast was pretty average, but that's a minor complaint.

Excellent location, a short walk to shopping, markets, restaurants, museums.

Stayed in January 2024

Poor choice of breakfast for western travellers ie.. no yogurt only one choice of fruit and cereal only sliced bread!!

Excellent staff , room, location

Stayed in March 2024

There is reno on going. Abit of noise. Other then that Nothing else.

Breakfast - simple and good. delicious. Location - perfect. Room - Clean, big and comfy Private parking secure too. Walking distance to many good food places.

Stayed in March 2024

Everything was perfect

A beautiful updated building with large spacious rooms and marble everywhere. Tastefully renovated in every way. Very peaceful even though it is near the action of Junker st. Bathroom was superb. Breakfast excellent and staff very good. Highly Recommended

Stayed in February 2024

Wouldn’t be suitable for disabled persons as all rooms are on upper floors and there is no lift.

In the UNESCO part of the city close to Jonker Street. Sympathetically converted to hotel retaining many features and period furniture. Large room with large shower enclosure. Staff friendly and very helpful. Buffet breakfast adequate. Great value for money.

Stayed in February 2024

Nothing

The room was extremely big clean and comfortable. The receptionist was very attentive and helpful. The location was perfect .

Stayed in February 2024

the staff were excellent , and the room was super spacious and clean.

Stayed in January 2024

Beautiful mansion located in the old city center. Large and comfortable room with a small private terrace and a spacious bathroom. Staff is superb, from the moment you arrive until you leave they look after you ensuring a great and pleasant experience. So far the best hotel experience during our trip in Malaysia!

Stayed in February 2024

Steep price.

Clean, comfortable and spacious. Reached earlier at abt 11am with a child and attentive to check in earlier as there's room available.

Stayed in February 2024

Location

Stayed in February 2024

Heeren Palm Suites is centrally located for easy access to all the sites of Melacca. The staff were super friendly and helpful and the room very comfortable and clean.

Stayed in February 2024

Nothing

Location, friendly staff, plenty of hot water and good lighting in bathroom. Very clean

Stayed in February 2024

Nothing.

We loved the design, heritage and space of the hotel. The staff were quite wonderful, led impeccably by Naj, helping us in every way while our baby was sick - ordering food, preparing breakfasts and booking taxis for us. Our room was a lovely haven - light, spacious, cosy.

Stayed in February 2024

Enjoyed the furnishings and style of the hotel , very convenient for Jonker st and restaurants. So peaceful . Room was spacious . Would like to mention the friendly staff . When we couldn’t get a grab taxi to the bus station , Daniel kindly took us , led us to ticket counter , carried my bag and did not want payment . What a lovely gesture . We were very touched by this .

Stayed in February 2024

Weak wifi, air con too cold, no curtains or blinds for the windows which made it too bright at night to sleep

Great location, nice heritage preservation

Stayed in February 2024

1. There was no soundproofing at all, when someone is walking next door or upstairs, it sounds like someone is walking in your room. I have a heavy sleep normally but even I woke up time to time middle of the night, and my husband had no sleep due to the noise all night from the surroundings. 2. The toilet and room was separated with transparent window / shower side had frosted window, and inside had blinds. From the blinds from room, inside the toilet was still visible, you can see what person inside is doing very clearly. So if you stay with any friend it is uncomfortable. Even you stay with your family if you care about your total privacy (as we do) that makes the situation uncomfortable.

The location was very central, it was closer to Jonker Walk and when you walk down from the hotel through river there were many places to visit around, many different restaurants to enjoy. Hotel had a parking, which is a plus for the property. Additionally, the room was big designed well except few points I am going to highlight in what we did not like part. Hotel staff was seem professional and friendly except the lady in reception, she was not a positive person, making you feel you are doing something wrong while talking; expecting more positive approach when communicating the staff working in any hotel.

Stayed in February 2024

Quite difficult to find the hotel. Room was a bit too big.

Hotel interior and location. Very interesting building. Daniel was very helpful and informative about historical issues.

Stayed in February 2024

Nothing

Everything! Our room was large and roomy, the bed was comfortable and room facilities were perfect! It had so much character, which added to our enjoyment whilst staying at the property. Breakfast was tailor made to our choices, and Daniel could not do more for us. Nothing was too much trouble for him, and he was super helpful getting us our bus tickets to our next destination. Would recommend anyone to stay here!

Stayed in January 2024

The poor soundproofing and also the floor that make noises when you walk. Having said that we understand that it is a old building. If there is a chance to improve, these two points will help to improve the stay.

All staff were friendly and helpful. Daniel was very understanding that we have a infant and definitely needed a quieter room. He went the extra mile to ensure that we have a pleasant and comfortable stay. Not forgotting that he also treated us with their local nyonya Kuey which are all very delicious. I really appreciate Daniel hospitality throughout our 3 nights there. Thank you.

Stayed in December 2023

Nothing

Genuinely old building, sympathetically turned into a small hotel. Beautiful furniture and brilliant location. The manager Daniel was super welcoming, his love and pride for his home city of Mallacca shone through. Nothing was too much trouble for him a genuinely kind man.

Stayed in January 2024