Grote Marktstraat 36-40, The Hague City Center, 2511 BJ The Hague, Netherlands
#21 of 52 hotels in The Hague
Guests' ChoiceBased on 883 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
9.5
Facilities
8.4
Staff
9.2
Value for money
8.3
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 30, 2023
Emma
United KingdomVery central, helpful staff, big rooms and plenty of breakfast
Stayed in August 2023
Reviewed: September 24, 2023
Vallo
EstoniaGood location, breakfast good.
Stayed in September 2023
Reviewed: September 21, 2023
Liam
United Kingdomthe room was quite small but everything worked and it was comfortable.
Its a good option for a short break, nothing spectacular but clean. Breakfast was ok and staff were courteous. Location was excellent - right in the centre and close to tram station.
Stayed in September 2023
Reviewed: September 18, 2023
Suzanna
Irelandeverything was great thank you
staff and location excellent
Stayed in September 2023
Reviewed: September 18, 2023
Joanna
AustraliaSmokers on street outside.
Central location.
Stayed in September 2023
Reviewed: September 16, 2023
Dave
CanadaA bit difficult to find at first. Main entrance hidden in an alley with garbage bins in front if it. Elevator is slow at times.
Location is great. Close to Grote Market and many museums. Bike rentals very handy.
Stayed in September 2023
Reviewed: September 15, 2023
Cesar
PortugalThe hotel doesnt have a proper internet connection.
Stayed in September 2023
Reviewed: September 13, 2023
Pat
United States of AmericaThe fact that it looks from the outside of the building like the place is closed, very ugly first floor entry…not a good first impression. The carpets were dirty in all the halls. There were no way cloths and not enough towels. It appears your company is not refurbishing the place except for the nice interior rooms.
We didn’t have the breakfast. We needed a nice place outside of our room to sit and relax but you had no place to gather. The staff was very helpful and the room was nice! We wish you had a floor devoted to sitting and gathering or reading.
Stayed in September 2023
Reviewed: September 11, 2023
Michele
CuraçaoLocation was tight in city center
Stayed in September 2023
Reviewed: September 10, 2023
Daniel
Poland- issues with WiFi
- free coffee in the lounge area - elevators - location in the city center - friendly and helpful staff - very nicely decorated room
Stayed in August 2023
Reviewed: September 7, 2023
Jeroen
United KingdomNothing of note
Location, spacious room, quiet
Stayed in August 2023
Reviewed: September 6, 2023
Aliaksandr
LithuaniaGreat location right in the city centre. No parking in or near the hotel, as it's located on pedestrian street. The hotel isn't new, and the hall looked a bit old, but the room inside was good - a lot of space inside.
Stayed in August 2023
Reviewed: September 5, 2023
Christine
United KingdomA nightmare to park and very expensive.
City centre location
Stayed in September 2023
Reviewed: September 1, 2023
Jeremy
United KingdomGood location. Comfortable rooms. Good breakfast
Stayed in August 2023
Reviewed: August 30, 2023
Turkiolyan
Saudi ArabiaLocation
Stayed in August 2023
Reviewed: August 19, 2023
Albena
BulgariaThe towels were shabby. I didn't get coffee and tea every day, although there was an electric kettle in the room and I could make coffee by myself.
Location. Dimension of the room. Equipment. Staff
Stayed in August 2023
Reviewed: August 11, 2023
Aleida
SpainNo cash payments
Location
Stayed in August 2023
Reviewed: August 5, 2023
Hussain
Saudi ArabiaSmall Rooms and one small elevator
Location is perfect
Stayed in August 2023
Reviewed: July 31, 2023
Lea
IsraelSmall room, shower- the water is dripping out, too small towels no shower cap, no body lotion a bit expensive
Mostly the location and the friendliness of the staff
Stayed in July 2023
Reviewed: July 30, 2023
Margreet
NetherlandsThe mattresses were too old. There was a large dent in the middle of both mattresses. After the first night we were used to it and managed to sleep well, but the mattresses do need replacing. The shower was nice except for the glass wall that separated the shower area from the rest of the bathroom. That wall was so small that it is impossible to shower without flooding or at least wetting the floor of the bathroom. Curtains: as they aren't attached to the walls or the rails on the sidesm it was hard to close them in such a way that there were no cracks either in the middle or on one or both sides, meaning the room became too light too early in the morning, despite the dark and good curtains.
The room was quiet. We heard noise from the street during the day but that was fine. It was quiet during the nights. We didn't hear any other hotel guests in other rooms at all. Having a microwave in the room was very convenient, though we were happy we brought our own plates and cutlery so we could actually use it for small meals.
Stayed in July 2023
Reviewed: July 29, 2023
Celine
NetherlandsThe corridors deserve renewing.
Friendly staff, location, free coffee, check out at 12 o’clock.
Stayed in July 2023
Reviewed: July 29, 2023
Michelle
United KingdomNot enough towels. Shower tray over flowed. I made a booking for breakfast and we did not need it . Tried to cancel but no use.
Location
Stayed in July 2023
Reviewed: July 25, 2023
Leif
United States of AmericaThe hallways were not clean and there were stains of the walls, superficial.
The location of the hotel is great, right in the middle of downtown. The facilities include a gym, which is more than many other hotel gyms especially Best Western hotels, it's a good hotel gym.
Stayed in June 2023
Reviewed: July 25, 2023
Irina
UkraineIt is very inconvenient that there is practically no place where you can put things. Almost all things need to be kept in a suitcase. At the same time, the room is large and allows you to place wardrobes. Dirty floor in the room
Stayed in July 2023
Reviewed: July 24, 2023
Virginia
United States of AmericaExcellent locale and value.
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content