Smakkelaarshoek 24, City Center, 3511 EC Utrecht, Netherlands
#17 of 43 hotels in Utrecht
Guests' ChoiceBased on 792 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.8
Staff
8.9
Value for money
7.9
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 7, 2024
Indrek
Maltacannot recall anything
Clean and very comfortable room, quiet and welcoming. Reception was super helpful to my requests, very much appreciated!
Stayed in April 2024
Reviewed: May 5, 2024
Joyce
Netherlandsthe breakfast was a bit crowded, not that much space
Perfect wellness room and great location
Stayed in May 2024
Reviewed: April 15, 2024
Niki
United States of AmericaThe small room on the 2nd floor 212, could have used a light near the TV. It was quite dark, other than that it was great.
Stayed in April 2024
Reviewed: April 8, 2024
Matthew
United KingdomFood/drinks felt a little expensive, but then you have a whole shopping mall with Starbucks etc. less than 30 steps away.
Stayed here before, will stay again. Nice location, very quiet despite being next to the central train station (they must have sound proofing or something).
Stayed in April 2024
Reviewed: April 3, 2024
Ossama
NetherlandsElevator
location, jacuzzi
Stayed in March 2024
Reviewed: April 2, 2024
Carlton
United States of AmericaIt was very expensive, but no more expensive that other hotels in the area. (Why are hotels so expensive in Netherlands?)
The location was great. We liked being able to get off the train with our luggage and checking into the hotel. The weather wasn’t great so I am glad we were not required to walk through the center to find a hotel. Also, a large mall is across the street for when the weather did not cooperate. Amsterdam Centraal and the airport are each only 30 minutes away by train. The air conditioning was very good too and allowed some air movement. We barely heard the trains though you could see them through our window. Finally, breakfast was excellent.
Stayed in March 2024
Reviewed: March 22, 2024
Niki
United States of AmericaThe gym does not cater extensively to fitness enthusiasts; you won't be able to get a great weight-training workout. And the space is quite small. Not great if you are really into working out,
My experience at this hotel was nothing short of exceptional. From the seamless check-in process to the utmost professionalism displayed by the staff, every aspect of my stay exceeded expectations. The hotel's prime location, situated near the train station and directly across from the Hoog Catharijne mall, makes it incredibly convenient for travelers. Additionally, its proximity to Utrecht city centre allows guests to explore all the nearby attractions with ease. My room, located on the 9th floor and facing Northeast, offered fantastic views that added an extra layer of enjoyment to my stay. Waking up to such a picturesque scene each morning was truly a highlight. While the gym may not cater extensively to fitness enthusiasts, with only three treadmills and a combination machine available, the pool more than makes up for it. Its stunning design and serene ambiance create the perfect environment for relaxation. If you're fortunate enough to visit when it's not crowded, the experience is truly sublime. Furthermore, the outdoor lounge area adjacent to the pool provides a delightful setting for basking in the sunshine on a beautiful day. It's the ideal spot to unwind and soak up the atmosphere of this remarkable hotel. Overall, my stay at this hotel was nothing short of extraordinary. From the impeccable service to the superb amenities, I would highly recommend it to anyone seeking a memorable experience in Utrecht.
Stayed in March 2024
Reviewed: March 16, 2024
Malika
NetherlandsI took the spa room and as usual it was excellent, huge jacuzzi . Also a big bathroom and a very good bed. My stay was just perfect
Stayed in March 2024
Reviewed: March 5, 2024
Van
PolandNo netflix app and No internet on the TV and glass doors in the bathroom
Jacuzzi and Windows city view
Stayed in March 2024
Reviewed: February 16, 2024
Jennifer
United KingdomCould do with a mug in the room to make a cup of tea, but reception were happy to get us one! No problem!
Great hotel for a very affordable price! The rooms were clean and spacious. Friendly and helpful staff! I would recommend staying here.
Stayed in February 2024
Reviewed: February 15, 2024
Naz
NetherlandsBecause the hottub in the room is circle, it would be more comfortable to have a back pillow to lean. And they said we can book the massage at the spa at the same day, but all the massage reservations were already full when we arrived :( Other than that no complaints!
Great location and service, friendly staff, clean room and comfortable bed, and amazing hottub in the room!
Stayed in February 2024
Reviewed: February 14, 2024
Martijn
NetherlandsParking
The facilities
Stayed in February 2024
Reviewed: January 30, 2024
Simony
NetherlandsThe price of food in its restaurant
Location and premises
Stayed in January 2024
Reviewed: January 29, 2024
Vladislav
UkraineNo smart tv, so basically both TVs are useless unless you have a HDMI No cutlery for eating, only two small spoons Only one table chair There’s nothing you can spill water on the sauna heater with The only way to dry a towel is to put it in sauna
Sauna and whirlpool were functioning, stuff is polite, no hurries for a bit late check out
Stayed in January 2024
Reviewed: January 21, 2024
Patrick
GermanyBeds could be more comfy :)
Sauna and Pool were excellent, as well as location.
Stayed in January 2024
Reviewed: January 21, 2024
Nelson
SloveniaRoom clean, excellent view to the railway station, in the hotel we have swimming pool, sauna, fitness
Stayed in January 2024
Reviewed: January 15, 2024
Sarah
AustraliaLocation and breakfast
Stayed in January 2024
Reviewed: January 8, 2024
Melis
NetherlandsWellness room was so comfortable for a couple weekend getaway. Bed was extremely comfortable. There were enough towels for shower, sauna and the tub. Wellnes area was great and warm. Nice to watch sunset from there as well.
Stayed in January 2024
Reviewed: January 6, 2024
G
NetherlandsModern, the view, very close to city center and Tivoli
The view from room, location is perfectly, very nice room, small swimmingpool
Stayed in December 2023
Reviewed: January 6, 2024
Triana
NetherlandsIf you are a light sleeper you will hear the trains
The hotel is really nice. It is clean and modern and the amenities of the room are nice. Location is good
Stayed in January 2024
Reviewed: January 1, 2024
Sarah
NetherlandsThe surroundings are not very beautiful, so don’t come for the great view. The sauna was on all night, due to an error, so we had to take out the electricity card , when we woke up in the middle of the night from the heat. The price however was not worth it with above described. (450 for 1 night)
Spacious room (wellness room) in the central heart of Utrecht. Breakfast is good.
Stayed in January 2024
Reviewed: December 31, 2023
Paul
United KingdomThe swimming pool was cooler than I would have expected and parking is very expensive
Central location. Clean , modern and comfortable
Stayed in December 2023
Reviewed: December 18, 2023
Jana
NetherlandsNothing really, but if anything, maybe that the acoustics of the room make it that when you fill the bath it’s pretty loud.
Neat, modern rooms with everything you need.
Stayed in December 2023
Reviewed: December 11, 2023
Charlie
United KingdomNothing at all
Very nice workers ! Brilliant location also Genuinely lovely place
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content