Were were not allowed to check-out early as we had paid in advance

clean environment Good breafast

Stayed in April 2024

Location and looks

Stayed in April 2024

In the room there was a hand body wash shampoo combo, I would have preferred these to be separate. Especially when it comes to conditioner. They had nice products in the health club though!

I really enjoyed the personal touch at check in, the room was very comfortable and the breakfast was really nice too. My favorite part for sure was the health club: the pool, sauna, steam room and outdoor area were so nice and relaxing. Highly recommended.

Stayed in April 2024

Our room was towards extremely crowded street. The price for the dog and parking too high.

Very nice stuff, room was clean, very good breakfast, very dog friendly, good location near tram station and park.

Stayed in April 2024

- Shower leaked water all over the floor even though the door was firmly shut - The road outside was quite noisy with the window open. More than half the rooms do not face the road so I would book those next time - No staff at the spa - No food or snacks available out of hours - Powdered milk for the room coffee/tea, I would expect proper milk in a 4star hotel

+ Loved the spa because it had many different types of sauna including an outdoor barell sauna and a very effective steam room + Swimming pool was a good size and depth but lighting a bit dark + Hotel next to a beautiful big park and an easy bike ride for Den Haag centraal + Late checkin after festival at 3am was ok! + You can open the windows ( some modern hotels don't have this 'feature' :/ )

Stayed in April 2024

Too many people in sauna

Sauna and Pool

Stayed in January 2024

I had a very bad experience at the bar/restaurant if the hotel. I checked in late (around 21:30) and the restaurant had just closed. At the reception I was advised that an option could be to order some food from outside, so I did. I sat at one table of the bar / restaurant to eat the food I had ordered (sushi), and I ordered (and paid) some wine. The waitress told me very impolitely that I had to move away from the restaurants because it was not allowed, and she did bring back the glass of wine I had ordered and paid! I couldn’t believe that! The manager of the restaurant came right after and explained me the hotel policy in a polite way. Rude waitress , very unprofessional. This cannot fallen in a 4 stars hotel.

The hotel is fully renovated, room was spacious and comfortable and the Spa area is a plus. Comfortable bed and very clean room.

Stayed in February 2024

Leo’s burger met royal fries en truffelmayo pff perfectie !!

Stayed in January 2024

Good food, good service, great room, good facilities

Stayed in January 2024

The room was really noisy we could hear the wind blowing the whole night

The staff of the hotel are so nice 😊

Stayed in January 2024

The open-air parking costs 25Euro per day. Apparently, the cost is the same for a garage day in the city center. The room furniture is not functional. For example, there was not a single drawer in the room. The wardrobes do not have shelves, but 2 coat hangers instead. The hotel spa is open for public. We encountered 5 families with small children in the pool. Not really a spa experience. Bathrobes are not offered/nonexistent.

The hotel is located at the heart of The Hague international zone. Our room had a balcony with a nice view on the park. The breakfast was great. Public transport is easily accessible.

Stayed in January 2024

Over 20 euros for parking the vehicle in one day in the car park I think is over the top.

Very good breakfast with lots of different food choices.

Stayed in December 2023

Breakfast was ok but not like it was in past years

Perfect location for us Staff very friendly

Stayed in December 2023

it was cold in the room although the setting was at 25C

This hotel is like the other 4 star hotels. No special amenities

Stayed in December 2023

attentive and friendly staff. cozy lobby, christmas atmosphere, good spa area

Stayed in December 2023

Payment to use microwave

Facilities

Stayed in December 2023

To be picky. The price of the car park was a bit steep. However, it was comparable with the prices of other hotel car parks in the city. Our room had only one bed side table for some reason. Also, there was no table on the balcony. But this was rather a minor issue, considering that we ere staying there in November.

The hotel has a good location. The tram to the city centre stops nearby. We loved the complementary spa and gym. The staff were very friendly. We were allowed to check in early due to availability. The check out time is 12 o'clock, which is great. It gave us enough time to visit The Mauritshuis gallery on the check out day. The reception staff sells day tickets for public transport at no extra cost. We booked a superior double room. The room had a good size, a balcony with a view on the park, a coffee machine and a free safety deposit box. The beds were comfortable. The TV had multi-lingual channels.

Stayed in November 2023

None

Excellent

Stayed in November 2023

No bathrobes, no proper milk to accompany a nespresso coff in the room. No mini bar. And the room was cold. We could not adjust the heating ourselves. Apparently we had to ask the reception to do it. No info to that effect in the room.

The room was spacious and clean. Good breakfast.

Stayed in November 2023

Location

The suite was very nice and clean. Nice view. Bed was comfortable.

Stayed in November 2023

The shower was not cleaned enough, the hairdryer was kinda broken. Mini bar was not cleaned.

Really in a good location, food was delicious, room was big, bed was comfy. Pool was amazing, saunas also sadly one sauna was temporarily closed but two others were amazing

Stayed in November 2023

At arrival there was no space for dinner.

Breakfast was very good. Friendly staff

Stayed in November 2023

The spa facilities and the comfortable room

Stayed in October 2023

The check in took a long time and so did ordering drinks at the bar to receiving them. The breakfast buffet is on until 10:30 but already at 10am items had stopped being replenished, which isn’t right.

The lobby area is exceptional. Feels very welcoming and looks great visually.

Stayed in November 2023