All parents with credit card which is not always easy, but accept for supermarket and post Office with cash, seems everywhere is credit card

Friendly, quiet location, breakfast, comfy bed. Self catering kitchen huge relaxing lounge, late check out, 11am and bag storage. Ticks all the boxes one could want

Stayed in May 2024

Breakfast is wonderful. The hotel is full of character, a real unique experience. I loved it here. The shared bathrooms are not a problem, not once was I waiting to use the toilet or shower.

Stayed in May 2024

the noise coming from the corridor, due to the passage of other guests, accentuated by the noise of the wooden structure

The rooms are simple but comfortable. The only flaw is the light that penetrates from the blackout curtains, directly towards the pillow location. Breakfast and restaurant (dinner) with a varied menu suitable for all tastes and needs, also with local specialities

Stayed in May 2024

Staff were lovely. Breakfast great!

Stayed in May 2024

The arrangement is cosy, with friendly, open communal spaces. The breakfast was great. The individual room with the mountain view was a treat 😎

Stayed in May 2024

Rooms pretty basic but comfortable bed.

Quirky and attractive place, good breakfast, free tea and coffee throughout the day.

Stayed in April 2024

Was reticent about the shared bathrooms but not really a problem as invariably available when we needed to use them as one between 2 or 3 rooms

A quirky interesting hotel, a short walk from town. Cosy warm rooms and great breakfasts in the wonderful Vinterhagen.

Stayed in April 2024

All good

Lovely, helpful staff, great brekkie, and the only 'forest' in Svalbard is right outside the door!

Stayed in April 2024

İt could be better if they had private bathroom rooms

Breakfast was amazing. free coffee and tea and some snacks at the common area was great. Vinterhuset restauran whale steak was amazing and i really liked the clean and very well equipped kitcheln where you can also cook.

Stayed in April 2024

size of the room

Very helpfull staff, common facilities, superb breakfest, good location

Stayed in April 2024

Great food. Excellent staff

Stayed in April 2024

This place is beautiful and cozy! After long day in cold and snow there is no better place to be but at the chimney with hot drink. Extremely kind staff. Special thanks to Anastasia who was very helpful and patient when our tour was cancelled on last minute. If I ever come back to Spitsbergen, I will stay in the same hotel.

Stayed in April 2024

Nothing

Cosy and quirky in a good way. Very relaxed and comfortable

Stayed in April 2024

Very relaxing cosy hotel with use of a kitchen and lounge. Good location for town and port. Staff were excellent and breakfast was great with plenty of choice.

Stayed in April 2024

On some evenings the corridors outside of the rooms got a bit loud with guests speaking to friends/ returning home from a drink etc. This wasn't the fault of the hotel however, and I noticed ear plugs were provided on the front desk counter although I brought my own.

I really liked the homely vibe I got, the staff were so helpful and kind and it really felt like returning home every day. The living room, bar and restaurant were exceptional and we found we spend a decent amount of time just chilling after a hard day's exploring in these areas. They were never busy, we always found a little nook to relax in and make ourselves a complimentary tea. The twin bed rooms were modest, but we only used them to sleep in. I loved the fact they were converted from minor's cabins, it really added to the experience for me! Despite sharing a bathroom I never waited to use one, the busier times were typically first thing in the morning with guests getting ready for excursions but even then it was easy to slot in.

Stayed in April 2024

Really great place, I stayed here twice. I think it s my favorite place to stay in Longyearbyen. Very clean , breakfast is great, stuff is very friendly and decorations are amazing! Charming place The restaurant is top ! Thank you for everything

Stayed in April 2024

I really enjoyed staying at this hotel. Full of history and lovely people. It's a five-minute walk from the centre . I'll definitely come back!

Stayed in April 2024

Lack of a kitchen attached to the rooms where I stayed.

Very nice breakfast. One time the chef lady cooked extra scrambled eggs when it ran out at the end of closing time. We love the location, walked around the town. Walked down the road to take pictures of the mountains. Nice memories of it.

Stayed in March 2024

Some of the staff could have been more helpful. We waited for our tour outside and when they hadn’t shown up after 30 min we asked in reception but she didn’t really know what to do - it all worked out in the end and the bus arrived :) Also a little hi when you come back from a trip could have been nice. However nothing that ruined our trip in anyway.

Was a very Nice place. Cozy living room with free tea and coffee. Breakfast was great! we stayed in a twin room with shared bathroom as that was the cheaper option - bed could move together and plenty of bathrooms never had to wait. They had a kitchen which is great if you can’t afford to eat out everyday

Stayed in April 2024

Location and access to different tours. Buffet breakfast was good and had enough variety Rooms were basic but fine.

Stayed in March 2024

Old and nice. Very warm place-not only the temperature but people are very nice

Stayed in March 2024

t’s not my first stay at Mary Anns, and won’t be my last. It’s one of my reasons for returning to Svalbard! The staff always give such a warm welcome. I was in a foul mood following a luggage loss and they were so helpful and offered me spares of some items. The rooms are basic, but have more than everything that you need, controllable heating, a desk, wardrobe, mirror, even black out blinds. The bed is probably the most comfortable bed I’ve ever stayed in! The shared bathroom are immaculately cleaned (cleaned 3 times daily) and have piping hot, good pressure showers. The décor is amazing as always, from stuffed polar bears and foxes, to old mining maps. The exterior has been furnished with 100 christmas trees imported on pallets. The common lounge is also amazing, comfortable, with a full (immaculate) kitchen, TV, fireplace, wifi, tea and coffee. It’s pure bliss. The breakfast is also just incredible. Freshly cooked, and well presented it has a huge range of meats, berries, cereals etc. The breakfast makes a stay here incredible value. 100% recommend and WILL be visiting again. Vinterhagen: I came here a couple of years ago, and it has been a big reason for re-visiting Svalbard! The best restaurant on Svalbard. The space is incredible, you enter through a ‘cave’ filled with mining ephemera, which slowly opens out into a large airy conservatory offering views all up the Longyear valley. The service is fantastic, the menu beautifully presented, and on my first visit they offered me a special hors d’oeuvre. The food. The food is our of this world. It is one of the only places where you can enjoy a seal steak, and you will enjoy it, it is immense. I revisited for reindeer steak which is also beautifully cooked. The wine on offer is also superb, and the whole meal is great value. 100% recommend and hope to visit again.

Stayed in March 2024

Cosy and good breakfast

Stayed in March 2024

Staff are super kind and friendly and v helpful. Great location v close to the main street. Quirky and bit weird, sort of ski resort mid range hotel vibes, nice lounge to relax in and a nice bar. Really enjoyed staying here.

Stayed in March 2024