The room temp, you can not control

All, cleanliness, location, staff, and food superb, buffet breakfast many choices

Stayed in May 2024

Nil

Clean & friendly staff; comfortable

Stayed in February 2024

The electric system in the room is a headache. Only few and hidden power plugs to load devices. Too many switches for the lights. Some switch only works if before another switch had been used.

I was several times in this hotel. The staff is extremely friendly. If the traffic is not heavy, then it is possible to get to and from the airport

Stayed in March 2024

Perfect for family. The kids love the playroom while the grown ups go to the gym. The location is very accessible.

Stayed in February 2024

Hotel staff were friendly and tge service was great! The room is spacious and gla great place to stay for few days with family or friends.

Stayed in April 2024

Staff at buffet breakfast did now allow my daughter to enter the resto in pajamas but saw at least 2 other guests in pajamas who were allowed to have breakfast in pajamas

Staff are friendly

Stayed in April 2024

The first room we got was supposed to be non-smoking but smelled like smoke, luckily the hotel managed it very well and immediately changed us to a new room. I was very impressed by how quickly and professionally everything was taken care of.

The staff were absolutely wonderful, and the breakfast was also very nice with many options. It's a beautiful hotel with great amenities and the pool area is also very nice (big thanks to Kyla from the pool bar for her great service!).

Stayed in April 2024

None, everything is fine..

The ambiance and the food. Staffs are nice.

Stayed in April 2024

Rooftop is very nice. Room had good AC. Breakfast was amazing

Stayed in April 2024

See prior comment

The breakfast and the hotel decor was nice & clean, The initial room had a bad odor and we requested a different room. Our request was honored. Also, It is my understanding that on your initial entry into your room at a three to five star hotel a staff person will escort you to your room along with your luggage and provide a brief introduction to the room pointing out the various amenities and qualities of said room. An opportunity for the hotel to feature their reason why their hotel is worthy of their status. An opportunity to "BRAG" about their hotel. This hotel provided none of these qualities of behavior in this regard. However after the initial failures , the following stay at this hotel was professional, exemplary, helpful, and all around wonderful. From the cleaning ladies/staff to the front desk, to the entire breakfast crew, the door men, to security. They were all exceptional. Using a baseball metaphor: "They knocked it out of the park". I would recommend this hotel to all of my acquaintances & friends. However not my enemies. This hotel is much too good for stupidity. Respectfully

Stayed in April 2024

Bathroom needs improvement as it does not hold the same “luxury feel” as the main bedroom area

Everything - ambience, friendly and helpful staff. Their buffet for dinner and breakfast is amazing. There were lots of variety and you get every cent’s worth

Stayed in April 2024

Ambiance

Stayed in April 2024

Better to have a sweet mango,taste no good.Even though the WIFI is not good in 11th floor ,I still like the courteous staff so I rated my stay okey.

So yummy,the foods esp.the tsokolate,I like the lugaw eggs we choose with different spices,want more vegetables…

Stayed in April 2024

None of the above.

Bai hotel always have the best buffet breakfast and food in general. I always have been an avid in house guest with them and I will never dare to find any other hotel that will match the kind of service they have given their patrons. Everybody has been so respectful and courteous and just really friendly, makes a guest like me which is home away from home feeling at HOME!!!.

Stayed in March 2024

The description on the App did not match what the Hotel offered. I have paid an additional 800 pesos for an "upgrade" as offered in the App and after the upgrade, it stated that I will have a "double room". When I checked in, the staff explained that the upgrade was for a higher floor and complete facilities. I was thankful to the staff who clarified the issue but I am disappointed in the App for it is misleading. I initially paid an extra because I was expecting to get a better room, a bigger space, not a higher floor with more complete facilities.

Breakfast was awesome!

Stayed in April 2024

clean, quiet, GREAT breakfast, nice pool, cool bar

Stayed in March 2024

Buffet breakfast

Stayed in April 2024

location is near the mall

Stayed in March 2024

The room was clean, staff were friendly and accommodating of requests.

Stayed in February 2024

Check-in took quite a long time, but everything else was perfect. It's a huge hotel, so lacks any personality, but great for a night before/after your flights.

Good size room and very comfortable. Huge double bed that was very comfortable to sleep in. Good bathroom and facilities. Loved the roof top pool and bar area. Breakfast buffet had everything you could desire and constantly being refreshed/cooked to order. Staff were very helpful and friendly. Looked after our luggage on check-out and arranged a taxi to the airport for us.

Stayed in March 2024

Rooms need to be updated, some fixtures should be updated like the bathroom area.

Location.

Stayed in February 2024

This time I made sure my granddaughters made use of their pool and they enjoyed it for sure.

Stayed in March 2024

Sometimes the cars doesn’t work

Great staff and facilities are clean Love to stay in this hotel everytime I visit Cebu Food is great Accessible to the mall

Stayed in March 2024

Is not in the city centre but good location

Very new hotel and modern

Stayed in March 2024